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Gray Line Puerto Vallarta

Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
+52 322 225 1190
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$25.99*
and up
Puerto Vallarta Small Group Roundtrip Airport Transfer
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$74.98*
and up
ATV Adventure from Puerto Vallarta
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$99.99*
and up
Puerto Vallarta Shore Excursion: Banderas Bay Pirate Sailing Cruise
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Gray Line Puerto Vallarta offers you the best selection of sightseeing tours, Adventure packages, transportation services and much more! We are truly your local experts!
  • Excellent33%
  • Very good6%
  • Average13%
  • Poor8%
  • Terrible40%
Travelers talk about
LOCATION
Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
CONTACT
Website
+52 322 225 1190
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Reviews (121)
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11 - 20 of 119 reviews

Reviewed May 23, 2017

We were picked up at the airport on time. Our driver was friendly, spoke good English, and was waiting for us with my name on a sign. Our ride was in a luxury van reserved just for the group traveling with me. The driver even...More

Thank Victor L
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded May 27, 2017

Dear Mr. Victor: Thanks for the exceptional review!. We are glad to hear you enjoyed our transportation service and also our City Tour. It will be our pleasure if you give us another opportunity to be of any assistance in a near future. Best Regards,

Reviewed May 6, 2017

The city tour was reasonable but again included 'shopping' I don't come on holidays to shop! We did get out of the van and had a walking tour about the cathedral and old city area which was lovely. Guide informative but when we did get...More

Thank Carolyn S
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded May 8, 2017

Dear Mrs. Thank you for your review. Sorry to hear that you did not enjoy the City Tour completely. In the tour´s description the information does state that the City Included shopping and lunch. Once you are in San Josè , the tour guide give...More

Reviewed March 22, 2017

Great overview of Puerto Vallarta. We enjoyed getting a taste of different areas of the city. Guide was great in making sure we had good photo opsMore

Thank Shereen60
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded March 24, 2017

Hello Mr. & Mrs. Thank you for your kind review. We are very glad that you enjoyed our City Tour and that you had an opportunity to see different sites of our beautiful city of Puerto Vallarta and that you learnt some history of our...More

Reviewed March 22, 2017

So here is the basic tour: You go to a glass shop to buy goods, then to a leather store, followed by a candy store and then a silver shop. The more you buy, the more you save. Of course, Gray Line gets a kickback...More

Thank Roger B
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded March 24, 2017

Hello Mr. & Mrs. Thank you for taking the time to send your review. We are very sorry to hear that you did not enjoy the City Tour and the wonderful sites that they showed you during the tour. This tour is a great opportunity...More

Reviewed March 22, 2017

Paid $70.00 for an easy trip to hotel. They failed to pick me up on return trip to airport and we had made pre-arrangement three days in advance. I will take a taxi in future because there are plenty available for half the price.More

Thank crisgram
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded March 24, 2017

Hello Mr. & Mrs. Thank you for your comments, and we sincerely apologize for this inconvenience. In order for me to investigate further and in an effort to remedy the situation if you are open to it, please contact me at: customerservice@graylineloscabos.com I hope to...More

Reviewed March 13, 2017

Booked on Expedia along with airfare and hotel. Paid almost $100 (which we knew was expensive, but I was in a wheelchair) for airport pick-up and return. After being wheeled out into the street and finding a person with our names on the sign, the...More

2  Thank lovestotravel6
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded March 15, 2017

Hello Mr. & Mrs. Thank you for sending your comments, and first of all I want to apologize for any inconvenience you had with your shuttle transfer. In the transfer voucher that you received from your Agency it recommend you to reconfirm your shuttle service...More

Reviewed February 22, 2017

From booking to arrival at destination, our experience with Gray Line Puerto Vallarta was excellent. Instructions how to find their driver at the airport were detailed, and our private transfer to our hotel was great. The driver was very professional and friendly. I'd use them...More

Thank Christine B
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded February 23, 2017

Hello Ms. Christine: Thank your for taking the time to send your review. We are glad that you enjoyed our service, and appreciate that you are interested to use our service again. We appreciate it. We hope you had a wonderful time in Puerto Vallarta....More

Reviewed February 18, 2017

We got the "free" city tour after purchasing another paid tour. Any free tours with Grayline are not going to be great, and are heavily based around the "cash heard" concept of getting a bunch of tourists to a certain business, and pressuring them to...More

Thank ChicagoClay
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded February 21, 2017

Hello Mr.... Thank you for your review about the complimentary City Tour you took with our company. Sorry to hear that you did not enjoy it, but this is one of the popular tour we have, and also for the people who is travelling for...More

Reviewed February 6, 2017

Our first trip to PV so we booked the airport shuttle to our hotel through Expedia. The reviews are extremely inconsistent and I can only share our one experience. The Gray Line representative was waiting outside the exit as detailed on our travel documents. Our...More

Thank RollingKrones
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded February 14, 2017

Hello Mr... Thank you for taking the time to send us your honest comments. We are happy that you enjoyed the service of our Gray Line Rep. and that he was helpful to arrange your activities and this way you took advantage of getting to...More

Reviewed February 1, 2017

I was able to book Gray Line airport shuttles and our zip line adventure from home with Expedia for my Puerto Vallarta trip. Everything went so smoothly and there were no surprises. All pick ups were on time and everyone was helpful and friendly. Thank...More

Thank madysgrammie
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded February 14, 2017

Hello Mr. & Mrs. We are happy to hear that you enjoyed the service we provided to you. We truly appreciate that you took the time to send us your review. We hope we can welcome you back in the future. Best Regards,

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Questions & Answers
odcd
March 30, 2017|
Answer
Response from NormaGazga | Property representative |
Hello. Thank you for contacting us. Please send us an email to: info @ graylineloscabos. com and we will send you the rate. When you write us please advise in which Hotel you are staying in Puerto Vallarta. We will be happy... More
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