Archerfield Walled Garden

Archerfield Walled Garden, Dirleton: Hours, Address, Archerfield Walled Garden Reviews: 3.5/5

Archerfield Walled Garden
3.5
Speciality & Gift Shops
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Garden Shop, Food Market, Garden Café, Gardens & Grounds on the Archerfield Estate. See website for menus and further information.
Suggested duration
2-3 hours
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3.5
643 reviews
Excellent
198
Very good
183
Average
103
Poor
90
Terrible
69

Rethw
Haddington, UK43 contributions
Still as disorganised as ever
Nov 2021 • Couples
We decided to try the ‘new’ Archerfield cafe (we have frequented the cafe since it first opened but time and time again we were disappointed) so hadn’t returned for quite some time. We had high hopes and expectations. Again, Archerfield has failed the customer experience test. Decor is gorgeous, customer service is awful as per usual, although the young chap on the checkout was friendly and efficient, however the usual girl, who has worked there for yo ears would benefit from a customer service course (possible cafe manager) she was full of bad attitude and completely unhelpful.
We checked the website to see what was on offer and it said breakfast was available…by that they actually meant “no selection”, coffee and cakes on offer only. The flies on the selection of uncovered cakes on offer wasn’t exactly appealing, then again neither was lifting a lid which everyone has touched (COVID is a thing Archerfield!). Waited on the drinks, only for the girl not to place them on my tray, but to place them on the counter which meant having to rejig the tray to pick up the drinks… not even a “enjoy your overpriced coffee Miss”… won’t be back.
Not sure how they can get it wrong year after year….
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andrew
Glenrothes, UK1 contribution
Good service, family friendly
Nov 2021 • Family
Came along with the kids on Sunday and we had a great time. Had a tasty baked potato with tuna, kids had toasties and loved the play park. Enjoyed my coffee wile the wee ones ran around lol
Got some Christmas shopping done too. Staff were great, not been in a few years but love the new look
Written November 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Andy, Thank you for such a lovely review, I am glad you enjoyed you day with us. We hope to see you again soon.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Charlie S
2 contributions
Great Experience
Oct 2021
Visited Archerfield last week and had a lovely experience. Had lunch at the Garden Café and it was delicious we had the Mac and Cheese and the Chicken burger, great portion sizes a little expensive but considering everything at the moment understandable. Staff were lovely and chatty in the café and in the shop. Glad we visited after reading some of the reviews didn't expect much but we were delighted with our visit here.

We will be back!!
Written November 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for the lovely review Charlie. Hope you will visit again soon.
Written November 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

reedlichtie
Aberlady, UK49 contributions
Manager please read reviews
Nov 2021 • Couples
This cafe looks the part but is not being run properly at all. All style no substance. Firstly, dirty tables covered in used plates cups and crockery, all round the place the whole time we were there. Mac and cheese served to other customers all left, looked like boiled macaroni no sign of cheese. We cancelled our order of that quickly. It takes forever to get served and it is expensive for that lack of quality. When you complain you get a snippy response but clearly they are paying no attention to their bad reviews, they either don’t care or are not capable of addressing them. We only wish we had read them before we visited. We will not be making the same mistake again until their reviews improve hugely.
A couple of the staff in the shop were friendly and helpful the cafe staff might take a leaf from their book.
Written November 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Reedlichtie, I am pleased to read that you like our new look. However, I am disappointed to see you did not enjoy your time with us. Like many other hospitality businesses just now, we are struggling for staff, and I can only apologise if you felt you were spoken to in an inappropriate way. We take all feedback on board and make changes accordingly. Thank you for taking the time to leave a review.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AmandaBurns
Selby, UK3 contributions
Don’t bother
Oct 2021 • Family
Very disappointed. Went on Sunday for a celebratory family breakfast. service at the till taking orders was so slow we waited around 15 mins til the family in front of us in the queue was told that they were no longer serving breakfast as it was 11.30. No contingency, no apology. We thought we’d give it another go so ordered lunch. Shouldn’t have bothered. Food wasn’t hot enough and the fish was greasy. To make matters worse the table felt a bit sticky. We used our own anti-bac wipes and you’d be disgusted at the colour they came up. You could actually scrape a layer or dirt off the table. We pointed this out to the staff who said that the metal top tables are cleaned with a different type of cleaner so maybe the wrong one was used and she walked off. Didn’t offer to wipe the table with the right cleaner. Disgusting. Won’t be going back.
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Amanda, I am sorry to read that you did not enjoy your time with us. I can confirm that we have changed how we operate breakfast and there is now a contingency plan in place. I can only apologise that you felt the cleanliness of the table was not up to standard, this should have been cleaned after you highlighted it at the time. Sorry once again. Thank you for taking the time to give us feedback on your visit with us.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LolaRose M
2 contributions
Change breakfast times
Oct 2021 • Family
Missed breakfast due to their lack of customer service. Party of 15 (gender reveal), we got there in time for the breakfast slot, the time we waited in the queue 15 mins plus - didn’t even managed to give our order as we over heard the staff “the breakfast is now closed” this was at 11:28am we already queued for 15 mins. Absolutely shocking!!! The family in front of us were not happy either. We called in advance to make the manager aware we were coming as you can’t book a table - shocking!! We finally got served, they said we could order lunch but won’t get till 12 - again shocking service. At 11:38am they were putting out lunch meals in their fridges. And at this time, staff were still plating up breakfast to customers who must have ordered at 10am!! The breakfast time needs to be re looked at…should have honoured the customers who were waiting in the queue for breakfast for 15 mins. 1st time we have went since it has had its re vamp and won’t be back for food. Staff didn’t apologise, just wanted to get to end of the queue. Disappointing, especially for Archer field, one of our favourite places to go.
Written October 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi LolaRose M, I am sorry to learn of your experience with us, this certainly falls short of the service we like to offer. I have passed on your review in house, and I can confirm we have changed how we operate breakfast and now have a contingency plan in place. Thank you for taking the time to give us feedback.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

NB-Traveller1969
North Berwick, UK22 contributions
Excessive wait for food
Oct 2021 • Couples
Visited for lunch mid-afternoon on a Friday having been a number of times over the summer. After ordering we had to wait 45 minutes for our food. Dishes were very tasty - burger was fabulous - but arrived long after drinks had been finished. No vinegar for chips… they’d run out. Extremely pricey for what it is, essentially a nice cafe. Overall, a pretty average and shambolic experience. Wouldn’t rush back.
Written October 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi NB-Traveller1969, Delighted to hear you enjoyed your burger and other dishes. Sorry to hear that you waited 45 minutes for your food, that is longer than we would expect people to wait. We are constantly reviewing our prices and I will pass your concerns onto the team. Thank you for leaving a review as feedback is important to our improvement.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael CC C
Wooler, UK33 contributions
Overpriced tasteless
Oct 2021
Just had a first visit to the Garden Cafe and it will be the last, 3 people, tea for 2, 1 coffee, 3 tasteless cup cakes, Price £18.10, scandalous, this is what gives hospitality a bad name. What a rip off.
Give this place a miss, there are much plenty better places in Aberlady Gullane and North Berwick
Written October 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Michael CC C, Sorry to learn that you didn’t enjoy your visit with us, we try to keep our prices inline with other local businesses. However, we will be looking into our prices and certainly pass on your comments regarding the cupcakes to Mimi’s Bakehouse. Thank you for leaving a review as feedback is important to us.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CJH
Edinburgh, UK48 contributions
Rip Off
Oct 2021 • Friends
Charging to get into the garden now ?
Why ?

Food today very disappointing, tasteless !
Family close to us said he same, won’t be back.

Far too over priced, there’s metal artichoke design balls in the garden at £350 each

What planet are you on !
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Our Gardens have taken years of hard work and investment to get to their current level of maturity, and we now feel they are worthy of a charge, in line with other similar Gardens. I am sorry to read about your food being tasteless. Please let me know what you ate so I can share with the team and address internally. Kindest, Lindsay
Written November 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alan C
Edinburgh, UK35 contributions
Good but improvements needed.
Sep 2021
Visited last week with our 2 year old grandson. Arrived 11 am for coffee. No clear signage for counter doing breakfast and that serving coffee. Guy on coffee stall under pressure making coffee ,taking orders and payment and delivering coffee to some tables. 3 staff on empty breakfast counter ! Ordered scones and coffee ,scones served but had to wait 10 minutes for coffee -not his fault. eventually a girl moved accross to help. Who is in charge ?? Outdoor play area enjoyed by our Grandson and nearby picnic areas and Willow/Fairy walks very good. Walled Garden good but why the admission charge and why only told when you get there .Should be a lost leader for better and larger Garden Shop. Overall good but some basic improvements needed.Who is in charge ?
Written September 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Archerfield Walled Garden

Archerfield Walled Garden is open:
  • Sun - Sat 10:00 AM - 5:00 PM