What a disaster ! The all journey is about waiting , nothing come up on time , they delayed everything, but whenever you are having fun during an activity they are in a hurry ! My family baggage got lost , so we had to look for it in the all boat because the staff had no idea where it was , after that we had to bring them up ourself to our room, very poor service for a “luxury cruise”
Then unfortunately we had a big group on the journey with us , extremely loud during the all dinner , they were talking on the microphone so my family and myself couldn’t have a conversation when we are suppose to have a good time , after half an hour the manager finally asked the group to be more quiet ( when we were being served desert) . My dad also fall of on the floor of the boat because it had rain but no one care cleaning it up , luckily he didn’t hurt himself.
Last thing to say , we paid for 2 days one night but what you really get is 20 hours in the baie d halong because you get on it around 1 o clock the first day and you leave the next day at 10 o clock . Even if the staff was very friendly I do not recommend “Regina cruise” really was the worst experience in Vietnam .