St. John Beach Bum
St. John Beach Bum
5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
5.0
84 reviews
Excellent
79
Very good
3
Average
2
Poor
0
Terrible
0
Dave S
Colorado3 contributions
Jan 2024 • Family
Needed a new snorkeling mask & possibly a snorkel as well. Went there 3 days ago, explained my needs & bought an individual mask & a separate snorkel (individually sealed in a bag, so I could return it if I didn't need it). The snorkel I already had worked fine (and I preferred the type it was over what he sold me since he didn't have exactly what I wanted). It was a great experience at that point. Went to take the unused snorkel back (still sealed in its original bag) this morning & was told they have a "no returns whatsoever" policy, so they wouldn't take it! This was never mentioned during the purchase, and they had no signage to that effect. Given that it was obviously unused & the salesman knew that I wasn't sure if I needed it, but sold it to me anyway without a mention of their return policy, I felt like it was basically "bait & switch"...very unethical!!
........
After a response directly from the owner with a sincere apology along with accepting responsibility for what and how the failure in customer service happened, an explanation that a novice staff member handled my return request differently than the owner had wished, and the offer of a full refund for the snorkel! I've been extremely impressed with the genuineness of their response, the level of exceptional customer service I've seen, and the willingness and follow-through to immediately give me a full refund for the item in question. Thus, I've changed my review without any hesitation to a five star review!
........
After a response directly from the owner with a sincere apology along with accepting responsibility for what and how the failure in customer service happened, an explanation that a novice staff member handled my return request differently than the owner had wished, and the offer of a full refund for the snorkel! I've been extremely impressed with the genuineness of their response, the level of exceptional customer service I've seen, and the willingness and follow-through to immediately give me a full refund for the item in question. Thus, I've changed my review without any hesitation to a five star review!
Written February 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John M
5 contributions
Jul 2021 • Family
Great prices, great equipment and the gear was in great condition. More than all of that the services was absolutely amazing. I contacted Andrew and the team, via email, several months in advance of our trip about renting gear. The email reply answered my questions and provided me with a ton of useful information about the best places near my villa to use our equipment. Andrew followed up a few more time with even more information about great places to paddle and snorkel.
I have rarely experienced such amazing services from any business. I would highly recommend renting gear from Beach Bum. Oh, and they have a great shop with all the accessories you might need for an island stay.
I have rarely experienced such amazing services from any business. I would highly recommend renting gear from Beach Bum. Oh, and they have a great shop with all the accessories you might need for an island stay.
Written July 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SDOTSON_01
Indianapolis, IN98 contributions
Jan 2021 • Couples
We rented a kayak from Beach Bum and were able to explore parts of the island that we wouldn't have been able to see otherwise. The owner was very helpful and friendly. He helped us secure the kayak to our Jeep and in a few short minutes we were off. Also the price for the rental was very reasonable. I highly recommend doing this on your next trip!
Written January 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LangstonsNC
Charlotte, NC14 contributions
Oct 2020
Easy snorkel rentals and a super-friendly staff. Great selection of teeshirts and water fun gear.
My husband and I rented snuba masks and fins. I loved mine, but Matt didn't like the way you breathe through the snuba mask. The staff happily swapped him out for a regular snorkel mask... no problem at all.
We were a tad late bringing the gear back, but they did not mind. I have gone there for two trips now and will rent from St. John Beach Bum again.!
My husband and I rented snuba masks and fins. I loved mine, but Matt didn't like the way you breathe through the snuba mask. The staff happily swapped him out for a regular snorkel mask... no problem at all.
We were a tad late bringing the gear back, but they did not mind. I have gone there for two trips now and will rent from St. John Beach Bum again.!
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josiecook
Brooklyn, NY20 contributions
Apr 2015 • Couples
We just stopped in to rent snorkel gear and Kara and her husband were simply lovely. I have a narrow face and sometimes wear a kids' sized mask and they gave me kid size an adult size. Kara is a huge animal lover and sits on the board of the St John ACC (great rescue no-kill shelter, btw) and you'll meet their sweet rescue dog, Ding. Rental gear is reasonably priced and we'll definitely be renting from them again.
Written July 25, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Islandsurfgirl84
2 contributions
Jul 2019 • Couples
From reef safe sunscreen, great snorkel gear, awesome apperal, and the Gumbie flip flops(seriously, get a pair!!), Kara and Andrew have it all!! They are knowledgeable, friendly, and help you get just the right fit with snorkel gear. Go rent some snorkel gear, get that reef safe sunscreen, and then before catching the ferry home, snag a t-shirt!!
Written July 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CTmom66
Fairfield, CT45 contributions
Jan 2019 • Couples
Be sure to stop here to rent snorkel equipment before heading to the beach, especially if you plan to visit more than one beach in a day. First, the equipment rental is cheaper here than at the beach. Second, you would have to rent equipment at each separate beach if you are planning to visit multiple beaches since equipment rented at a beach must stay at that beach. Third, the equipment rented at Beach Bum is actually clean! Fourth, Andrew, the store owner is terrific! He not only fitted us for all of our equipment, but he had tons of helpful information/advice about the island, where to eat, etc.
Written January 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stigee
Denver, CO47 contributions
Jun 2017 • Couples
While the rental deal for an umbrella is reasonable at $40 for a week, they did not inform us that the beaches in the Saint John National Park do not allow umbrellas. Trunk bay, cinnamon bay, and honeymoon bay beach did not allow the use of umbrellas on their beaches so if you plan on going to these don't rent an umbrella. Luckily most beaches have natural shade from the trees. Do NOT rent an umbrella from any shop.
Written July 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
putzrox
Boulder, CO2 contributions
Mar 2016 • Friends
I rented a prescription snorkeling mask from them and it didn't work well for me (leakage) so I asked about the fit and any tips on what I may have been doing wrong since it happened the last time I snorkeled as well. They immediately offered a refund, which I declined, and told me about the full face-mask option, which worked incredibly well but they also sent along the prescription, regular mask that I had used just in case. The owners were very helpful and offer great service, they made a good vacation into a great one.
Written March 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristen W
Lockport, IL190 contributions
Jun 2015 • Family
We rented the full face snorkel masks here for two members in our group and purchased a few miscellaneous items. The shop is clean, organized, and filled with some great items to purchase. The service was super! I highly recommend renting equipment here!
Written July 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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