Sunshine's Jeep Rental

Sunshine's Jeep Rental

Sunshine's Jeep Rental
5

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles180 reviews
Excellent
169
Very good
5
Average
3
Poor
0
Terrible
3

Jennifer K
Grafton, WI2 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
Having a Jeep on St John is a must if you are interested in making the most of your vacation time and enjoy getting off the beaten path. Trey, the individual who arranged for pick-up and drop-off of the Jeep was absolutely wonderful to work with. He was very kind and explained everything that we needed to know. I would highly recommend Sunshine's Jeep Rental to anyone looking to book a vehicle on St. John.
Written October 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jlauren16
Dallas, TX5 contributions
5.0 of 5 bubbles
Aug 2023 • Friends
Sunshine was incredible. From our initial inquiry, they gave all the information we needed and helped us feel informed in our decision. Upon arrival they made everything smooth and easy to pick up the vehicles. Friendly and helpful attitude, honesty of previous damages to the vehicle and guided us through use of each. We rented two 4-door Jeeps and the vehicles were perfect for our group of 10 and all our beach gear/suitcases. Having vehicles allowed us to explore the island the way we wanted, and we felt comfortable and safe in the Jeeps Sunshine provided. From customer service, care, vehicle safety and professionalism- sunshine Jeeps is a five stars in every category. I will be calling them next time I come back to St. John! Thanks for a wonderful experience.

- Jenn
Written September 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

odsinthewoods
Upper Black Eddy, PA7 contributions
5.0 of 5 bubbles
Nov 2023 • Couples
We had a great experience with Sunshine Jeep Rental. They picked us up at the ferry dock on time. The vehicle we rented was 2020 Rav 4 and it handled the hills of St. John perfectly. We would definitely use them again and highly recommend them.
Written November 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrea S
Coquitlam, Canada51 contributions
1.0 of 5 bubbles
Jan 2025 • Couples
Man - difficult

This is our 4th visit to St John, and decided to try to rent a car for the first time.
Found Sunshine, and filled out their form and was charged a $100 USD ($140 Canadian dollars) booking fee.

Apparently, you need to provide your own car rental insurance, which you wouldn't think would be difficult. Gave them my credit card coverage, but the government says they can't accept that. Sunshine also does not provide car insurance, much like other large car rental providers ), I understand they are not a large car rental company, but since the big providers are not on the small islands, its my only comparison. I also called 2 of my own providers in BC, Canada, plus 2 more, and they won't provide car rental insurance for the USVI.

Sunshine also didn't know where I could get insurance.

So I let Sunshine know that I couldn't meet their requirements, and that essentially cancelling my car rental and the booking fee should be returned to me, to which they did not agree.

I'd recommend that when Sunshine see's renters from Canada, they give them a heads up that they likely wont be able to find car rental insurance, and don't take their money until they are aware of that. Alternatively, they know who provides this coverage from Canada, and helps Canadians, this is their business after all.

Considering they are fully booked, it's a good chance that they will be able to rent out that car, in the 2 weeks they have left to rent it out, so a bit of a scam that they are keeping that $100 USD booking fee.

Would hope for a bit better customer service and understanding from a tourist company, and I won't ever rent a car in St John ever again.

Also, going to Jost Van Dyke, and had zero issues with their car rental. I've rented cars all over the world, and never run in to anything like this.
Written January 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jrenaldi79
Hilton Head, SC17 contributions
3.0 of 5 bubbles
May 2021
This was our first time renting with Sunshine and we had a great experience with them all the way up until returning our vehicle. They were very communicative, clean cars, met us with our vehicle right at the dock, and free parking which we used several times at their location up the road a bit from the traffic circle in Cruz Bay.

However, this almost went to a 1-star review and was saved at the last minute after they called their manager. I feel compelled to write this because it really left me with a bad impression and others should know about this fee.

Upon returning my vehicle, I was told that they would charge me $100 for "excessive sand". Mind you, this is a beach destination. We didn't have sand on any of the seats. We just had sand in the back trunk where the beach chairs were stowed. And the sand left there was easily removed by just shaking out the back carpet (which was removable) and some quick vacuuming. Definitely not "excessive". We're talking maybe 1 cup or less of total sand. Then the individual that we returned our car to flipped to the tiniest of disclaimers in the agreement and pointed to the fee, saying "here, it says very clearly right here it's $100".

If there was sand EVERYWHERE....on the seats, dash, etc. and it was like a bags worth...okay, I get it. But not for normal island / beach use. I've rented jeeps with several other STJ island rental companies and left more sand than we did and never had this discussion with them.

Now, to the fee itself, if they said it was $25, I wouldn't have even blinked to be honest. But threatening us with $100 to simply shake out a rug and calling it "excessive" felt like a way to try and get more $$ out of us. By the way, the guy did just this, he shook out the rug in 5 seconds and still said we owed $100!

A note to management, if you are going to be a stickler on this fee, put huge stickers or make a big deal about it so renters know to shake everything out (which would take 5 min) or simply don't charge the fee. It's quite ridiculous when you are staying on a beach vacation and it's not super easy to find a vacuum to clean it out. Or, better define "excessive" with some type of measurement.

Threatening to enforce this feels super tacky and leaves the impression you are trying to nickel and dime your customers. Just price in cleaning for sand into your regular rental fees.

If mgmt updates their policy for future customers, I'd happily make this a 5-star review because everything else about our experience was great!
Written May 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for this feedback, we do appreciate your business and all that you had to say about our company and garage team. We understand that you don't agree with the policy to possibly charge guests for excessive sand and glad to hear that management did agree with you that you should not be charged this penalty as well. We have trained the gentleman who met you to better understand what is considered "excessive" versus just a little sand in the trunk. We hope to welcome you back to St. John soon!
Written August 21, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

panther03
Auburn, AL46 contributions
5.0 of 5 bubbles
Jun 2021
We have been using Sunshine's Jeep Rental since we began visiting St John in 2016. Have just concluded our 5th visit. On our first visit, as they advertised, they met us at the public ferry landing. On subsequent visits they have delivered and picked up at our resort. Every time we have made a request to change our plans, we have found their responses timely, courteous, and cooperative. Though not guaranteed, we frequently take advantage of their offer of complimentary parking in their lot when we visit the downtown area. Can't imagine staying on St John and not using a Sunshine Jeep.
Written June 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are happy to help and so glad to hear that you enjoyed your St. John vacation and rental car from Sunshine's !
Written August 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Donna P
2 contributions
5.0 of 5 bubbles
Apr 2023 • Family
We rent from Sunshine every year and they always provide top notch service. I highly recommend them to anyone looking to rent a vehicle on St.John. From vehicle pickup to dropoff, the process is always smooth and they are always available for any questions.
Written April 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeff L
2 contributions
5.0 of 5 bubbles
Oct 2023 • Family
First time renting a Jeep on island. So glad we chose Sunshines. Our Jeep was new, clean and had weather tech mats. Service was excellent through the entire process from initial reservation through pick up and drop off. Every staff was friendly and helpful. Highly recommend them for your next rental.
Written October 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Morgan D
Dallas, TX2 contributions
5.0 of 5 bubbles
Aug 2021 • Couples
It was our first time to St. john. We got off the ferry with a million bags completely confused with what to do with ourselves. All of a sudden, the nicest man in the world walks up to us with the warmest greeting we’ve ever had. I know it’s just a rental car, but when your overwhelmed and stressed, the simple smile and assurance that we’re in good hands was the greatest gift we could have ever asked for. I don’t know if Liston is the owner but the way were catered to it sure seemed like it. We could not have asked for a better start to our vacation. We felt so welcomed. Thank you for everything Liston. We will remember you forever, you have a customer for life. We have many friends who we’re sending to islands in the next year, all i’m telling them is to only make sure you have Liston greeting you at the ferry and you’ll know you’ll be taken care of. Thank you again Liston i hope you realize how much we appreciate everything.
Written August 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy tp hear that Liston was helpful and that you enjoyed our services!
Written August 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Passenger551323
5 contributions
5.0 of 5 bubbles
Jun 2020 • Couples
Best Rentals on the Island (I’ve tried them all). Clean low mileage vehicles, fast response to customer questions and concerns. They have the car at the ferry and take you back on your way home. This literally saves vacation time.

On our last trip we had a flat on our rental after hours, they were there within minutes to replace the spare with a replacement tire and rim. Nobody else on the Island would have even answered the phone.

Highly Recommended
Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

Sunshine's Jeep Rental - All You Need to Know BEFORE You Go (2025)

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