Courtesy Car & Jeep Rental
Courtesy Car & Jeep Rental
4
4WD, ATV & Off-Road ToursTaxis & ShuttlesSelf-Guided Tours & Rentals
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
8:00 AM - 6:00 PM
About
Our mission is to ensure quality service through a worry-free and reliable experience. As a family-owned and operated business since 1992, we greet everyone with a smile and unmatched customer service. We welcome you to join others who have joined the Courtesy family after years of excellent service. Allow us to take care of your transportation needs so you can sit back and enjoy your vacation.
Cruz Bay, U.S. Virgin Islands
Travelers talk about
(2 reviews)
(7 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles34 reviews
Excellent
24
Very good
1
Average
2
Poor
2
Terrible
5

philliha2016
Chicago, IL455 contributions
5.0 of 5 bubbles
Nov 2022
We have rented from Courtesy twice now. The jeeps have been in perfect condition and the Courtesy team is easy to work with. They were very accommodating when we arrived late due to a delayed flight the day before Thanksgiving. No extra charges for sand or anything like that. This trip we had 5 people, and we easily fit in a 4-door jeep, even with luggage. We upgrade to get the jeep with the back-up camera - very helpful when meeting another car on a narrow STJ road to the villa.
Written January 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Inspire49033068714
10 contributions
3.0 of 5 bubbles
Dec 2022
Reservations and shuttle went smooth, Prices better than some others on island. Jeep ran well. The jeep we rented had a broken taillight, had bald tires 'unacceptable", and was charged $51 due to ga not being full, which I doubt was less than a gallon.
Written December 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nickpal44
2 contributions
5.0 of 5 bubbles
May 2022
Renting a Jeep from Courtesy was easy & seamless. Gary picked us from the Westin within 5-minutes of calling for a rental and 15-minutes later I was driving back in a new Jeep Wrangler. Price & service was excellent!! I definitely recommend using them for your next rental on St. John.
Written May 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

National Person... T
1 contribution
1.0 of 5 bubbles
Jun 2022
Have visited St John for over 20 years. Recently traveled with 5 couples for my wifes 50th birthday gala. Rented 2 vehicles from Courtesy for 7 days. 1 jeep and 1 larger vehicle due to a party of 10. We were picked up at feery by the shuttle and driver was annoyed due to the amount of luggage we had. We loaded and un loaded luggage our selves. The jeep was fine the larger vehicle interior extremely dirty and tire tread low. I reserved both vehicles in my name and upon arrival the experience was horrible and was forced to put second vehicle in another couples name and they wouldnt use my credit card for second vehicle. I had insurance cards and second couple was not expecting to rent a vehicle so it took an additional 30 minutes to get screen shots sent via text before they let us go. They also had tio utilize their credit card.
After having the shuttle issue upon arrival we dropped off luggage on departure date at the ferry terminal and drove both cars back fueled and cleaned. The shuttle driver is also the one who inspects and checks vehicles back in. This took extremely long and he was in no rush to look over the vehicles. after 15-20 minutes we asked the gal inside if she could please see that we get processed in order to make the 10am ferry. She was annoyed and claimed we should have come earlier. Of course their is no specific drop off time posted or mentioned anywhere. I was discussing with my wife in a personal conversation that we may miss the fing ferry as well as the flight out of St Thomas. At that point the shuttle driver asked us all to leave the small check in area and refused to drive us to the ferry in the courtesy shuttle. Due to the time line and importance of catching flight we were all forced to run to the ferry. Totally unprofessional by all in volved! We spent a significant amount of money for both vehicles as well as the week on the island. Companies should be glad tourism is back? Not chase us off! Sad represenation of a company and staff.
Written June 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RunIt
Westerville, OH132 contributions
2.0 of 5 bubbles
Jul 2021
My wife and I just returned last night after a weeks stay on St John. We've rented from 2 other locals but this time we went with Courtesy due to the limited or no supply island wide. The first 2 days we were using a nice 4 door jeep and we knew we had a swap coming on day 3 for a Jeep Cherokee. Not a big deal as it was just the two of us. Unfortunately, the Cherokee was in major disrepair. It was clearly in a couple of accidents and the right from corner panel and axle had been damaged. The truck ran very rough for a car with only 27K miles on it. I feared it would break down on the front wheel may fall off at any time. No availability for a change so we were stuck with this car for the next 5 days.
When I brought it back and reviewed it with George he told me he was aware of the issues and had the parts to fix it. He said it's so much work to send it off to the shot for 3-4 hours and then days of labor and they need the inventory right now. How do you rent a car to a person and know it needs to be in the shop? Especially on the roads of St John!
George is an honest man but you can tell he isn't wavering in his ways. There was no sense in trying to get some of my money back as I know it would have been a needless argument. Paying a premium price and receiving the vehicle we did will deter us from ever using this company again and you may want to think otherwise as well.
Written August 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cmarie
1 contribution
2.0 of 5 bubbles
Jul 2022 • Family
I am not the disgruntled person who writes poor reviews for everything. We have been traveling to St John for over 10 years. We love and respect the people of this island. We will never, however, rent from this company again and I would encourage you to find another company to rent your vehicle from. The car we rented was very subpar. Head rests missing, one seatbelt completely missing. But really if that was the only issue I would still give a good review. The woman behind the desk who checked me out was very rude. Said it was too sandy and needed another gallon of gas, which it did. So I went and vacuumed the car and filled the gas. One of the managers, wearing all black, said it was still too sandy and verbally berated me. So inappropriate to talk to your customers the way he talked with me in front of my 4 year old son. Giving 2 stars instead of 1 because of the nice gentleman who drove us to the ferry who apologized for his behavior and said he was completely out of line.
Written July 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary F
1 contribution
1.0 of 5 bubbles
Dec 2023 • Couples
The absolute grossest vehicle I’ve ever been in. Shouldn’t even be a rental. Had to drive with all 4 windows down the entire time. They didn’t have any other 3rd row vehicles when we arrived or I would have refused it. Upon returning the car they slammed us with extra charges pointing to small print on the contract. A manager refuses to call me bc I left a bad review of on google- so I’m posting one here too.
Written December 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tim W
3 contributions
5.0 of 5 bubbles
Feb 2022
These guys were outstanding from start to finish! They picked us (and all our luggage!) up at the ferry dock within a few minutes of our call. They are close enough to walk to in 5 minutes if you aren't overly encumbered, but we certainly appreciated the ride! They allowed us to store our bags in the rental vehicle while we toured around for a few hours while waiting for our rental house to become available. Then they allowed us to use their (pretty large) dirt parking lot multiple times when we went into Cruz Bay for meals/grocery shopping! This may not sound like much, but once you've searched for parking a couple of times here you will understand how incredibly helpful it was to be able to park safely and securely within a 5 minute walk of pretty much every great place in Cruz bay! Lastly, we asked if it was OK to bring our vehicle back an hour later than scheduled. The answer- no problem!
What a great experience! I would rent from them again, absolutely!
Written February 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marianne1017
Derwood, MD34 contributions
5.0 of 5 bubbles
May 2023 • Friends
Communication through the booking process was excellent. We arrived to pick up our Jeep and we were welcomed with smiles by Gertrude. James was helpful showing us the particulars of the Jeep and offered reassurance and tips for driving on the left! At one point we inadvertently locked the keys in the glove compartment! Gertrude came to our aid called the owner who was there in 15 minutes and opened the glove box. We appreciated that Courtesy had taken pictures of the car before we drove off and sent them to us via email. It was most helpful that we could park in their lot overnight as parking in Cruz Bay is tight. Returning the jeep was smooth and we were take by shuttle to the ferry. This is a great place to get your jeep while on St John’s.
Written May 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sassychemgirl
Medway, MA283 contributions
3.0 of 5 bubbles
Mar 2023 • Couples
This place came highly recommended by the owner of the villa we were rented. I had made a reservation 8 months in advance. Pick up at the dock was great but when we arrived we were greeted by a woman scolding us for getting out of the van too quickly. They were less than friendly. We stupidly did not check the tire treads as we would never expect to have bald tires from a rental car, but after a rough ride to villa we got out and saw that the tires we not only bald, but one had a big chunk missing from it. This made for very difficult driving on St. John’s windy, narrow roads. We should have brought it back for another. Also, the check engine light was on the whole time. When my husband asked about it they said it was just a sensor? My seat belt never really tightened properly and the window crank kept falling off. I am giving 3 stars because we didn’t break down, the air conditioning worked great, and the price was very fair. We will look elsewhere for our next trip to St. John. If you use them, learn from our mistakes and check the tires and seatbelts.
Written March 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Courtesy Car & Jeep Rental - All You Need to Know BEFORE You Go (with Photos)

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