Varlack-Ventures
Varlack-Ventures
4.5

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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4.5
21 reviews
Excellent
17
Very good
0
Average
1
Poor
0
Terrible
3

Jeanine
World9 contributions
Nov 2022
Last minute trip to St. John and almost no one had vehicles to rent. The ones that did were trying to charge three times the normal rate or split us in multiple vehicles over the course of the trip. NOT Varlack! They have sufficient vehicles that they had exactly what we needed available and did not try to price gouge. Easy setup over the phone and when we arrived it was just a couple blocks' walk from the ferry dock. The office staff were lovely people and very helpful. Vehicle was new, clean, had no mechanical issues. Will definitely make Varlack my first choice for future car rentals on St. John.
Written January 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephen Jones
Greenville, NC6 contributions
Jul 2023 • Friends
I rented a jeep for myself and 3 others. We arrived early and they made the accommodation to have the vehicle ready for us 4 hours early. Great price and no issues with the jeep. Friendly staff. Would use Varlack again.
Written July 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bill M
Philadelphia, PA10 contributions
Mar 2021
I have been using Varlack for many years. Staff is great, Jeeps are always clean and in good running shape. One time I had a flat they had someone out to fix it almost immediately. Very honest folks, no up charging. If you are going to book a car on ST John highly recommend a Jeep from Varlack. Remember - wear your seatbelt and drive on the LEFT !!!
Written March 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Josh M
1 contribution
Jun 2021 • Family
Miss. Williams was AMAZING! They’re super accommodating. If you are visiting Cruz Bay they let you park infront of their office free of charge! We had an issue with a jeep and they got us a replacement in no time at all! We also had a late departure time and they let us leave our luggage in the office to explore Cruz bay before we left. AMAZING customer service and very, very nice people. I highly recommend them!
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

P8983SKpaulof
Playa Flamingo, Costa Rica5 contributions
Apr 2021 • Family
We rented 2 Jeep’s for 6 days in St Johns. Varlack was awesome, close to Cruz bay ferry and allowed us to park at night when we came into town to eat and shop. Also parked Jeep’s when we were in boat for full day and also very friendly service and staff. We would highly recommend!
Written April 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gen X Traveler
Olathe, KS398 contributions
Oct 2016 • Couples
Good Service -
Our Car rental was thru Varlack which is the same company that runs the ferry. They waited past the normal 5pm closing time; we got a pretty new white 4 door jeep and paid for the insurance and extra driver. It took about 10 minutes to get the jeep rental done, once complete we loaded our luggage and walked into town. Overall we love the Jeep and had zero problems until we tried to check in the car.

No Service -
Before turning in our Jeep at 11am, wee first stopped at the Ferry to unloaded the bags and buy tickets to the Tortola on the 11:30 ferry. We then headed to the Car Rental to drop off the car. Since there was no parking in front of the building, Chris dropped me off and I headed inside to check in the car. The only problem was the door was locked and no one was inside. As I ran around the building to try to find someone, Chris kept circling around the block. Well after his 3rd trip I returned to the car, I tried to call the main number on the car rental but no one answered. So I remember a piece of paper on the front door with more numbers, I jumped out of the jeep at the next time around the block, I tried both numbers but still no one answered. It was getting close to 11:30, so we decided to drop off the car at a parking lot behind the Beach Bar ($15) and leave a message. After leaving the car/keys with the attendant. We walked to the ferry terminal, not knowing if the rental car company was every going to get their car. The guy at the parking lot said it happens all of the time, not sure I believed him.

Blame Game -
2 Days later I received an email from Varlack, stating they did not have the car. We I was on a boat in the Middle of the British Virgin Islands, So I responded where we left the car and how we left a message. They finally responded stated it took 4 days to located the Jeep which was parked within 5 minutes or their office. I told them I was not paying any late charge for a jeep I tried to turn in on time. We they decided to not charge me any late fee but dinged me $150 for a small mark on the bumper.

Yeah I doubt I will use Varlack again.It was just not a good location. Most other rental companies had a bigger parking lot. If they would have told me no one was going to be at the location and an alternate location was needed for dropoff then I would not have had an issue. But when you pay $100 for a ferry and you can't drop off your jeep. Seems like an issue to me. I have rented a lot of vehicles on a lot of islands and this is the first time I could not return a car.
Written November 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

DMarieC
California39 contributions
Jul 2019 • Family
I have to admit that I have not yet rented from this agency, but I will definitely considering doing so after meeting the owner. The agency is located right near our favorite restaurant and parking is limited. We initially pulled up right in front of the agency. Then I noticed that we would be blocking the agency's door and I made my husband leave the spot. As he was leaving, the owner came out and told him to come back. She moved her own car so that we would have a place to park on the sidewalk. There are even signs saying that the parking is only for the car rental agency, but she went out of her way to make sure that we had a parking space. She was so kind and generous that I wouldn't hesitate to do business with her. She left a very good impression on all of us.
Written August 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S_M_Healey
Woodcliff Lake, NJ46 contributions
Jul 2018 • Couples
Have been using Varlack to rent cars on St John for several years now. I had originally used a few other STJ based companies, and always seemed to have issues. Since switching to Varlack, i’ve gotten nothing but new Jeeps and no problems. Their location near the ferry dock is also a big plus.
Written August 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jmarcpro
Darien, IL19 contributions
Jul 2016 • Family
We rented late and we needed seating for six passengers and luggage. Called a week out and found a great deal on a full size SUV. Staff was great and hung around to wait for us even though our flight was late. Since they are right downtown Cruz Bay you can park in there lot anytime when you are wondering around. Conveniently located near passenger ferry. Just a short walk. Vehicle was in good shape and clean. We will definitely return to them next year!
Written August 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cinnamongirl2016
Cruz Bay, St. John10 contributions
Jul 2016 • Friends
We ren ted a vehicle. Through varlack during our stay at. Caneel bay resort. The rental agent Jennifer , was fantastic. She's Extremely knowledgeable about St. John, very professional and went out of her way to ensure our days were perfectly planned. we were extremely impressed.
Written July 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Varlack-Ventures - All You Need to Know BEFORE You Go (with Photos)