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We booked this trip via their website and was charged for 2Flybording experiences on Oct 15@ 11am. We showed up at the site, via their on line directions and no one was there..We tried calling their number and no one answered...The people at the beach stated they haven't seen this outfit since last March yet they continue to book and charge on their website This was a total scam and we are demanding our money be refunded ASAP We will also be calling our bank to decline the charges on our credit card..…
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Date of experience: October 2020
Helpful
St. Thomas was one of our stops on our cruise. We booked this on our own and not through the ship and saved quite a bit. The email instructions were clear and accurate. Their email reminders were great. It was an easy taxi ride from Havensight Dock. Once we got there, we were greeted and given complete instructions. It took a few attempts to get used to flyboarding but they mastered basic maneuvers very quickly. It is a small operation but they make sure you are safe and have a blast!…
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Review collected in partnership with this attraction
Date of experience: March 2020
Helpful
I recently booked this activity when I was going to be in St Thomas during a stop on a cruise. I booked direct and not through the cruise line. Prior to booking I had submitted questions to them asking if my nice could participate based on her size and age. I never got a response via Facebook or email. That should have been a clue. On the day of no one showed up and I had no voicemail or email from them. I called and emailed and got no response. It wasn’t until a local gentleman from the hotel called that someone picked up. I was told that they had to cancel and must have forgotten to tell me or process the refund. I am understanding that things happen, but it was wrong they didn’t tell me in advance. My whole family came to watch and we could have found something else to do, but now it was too late. In the end after some more emails they did process my refund. However that doesn’t make up for the wasted time and taxis I paid that day. I would be cautious booking with them. This is not a professionally run or manages business. They also shouldn’t impose a cancelation policy in customers if they themselves can’t follow their own policy. …
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Review collected in partnership with this attraction
Date of experience: November 2019
Helpful
These guys are hard working Friendly and very knowledgeable. If you havent Flyboarded before or if your an expert these guys are great.
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Review collected in partnership with this attraction
Date of experience: September 2019
Helpful
The instructors were fantastic and made it very fun. It’s easy to find and we had a great time. You can hang out on the beach if there’s a wait before you go out.
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Review collected in partnership with this attraction
Date of experience: August 2019
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