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We booked through them and when our cruise was completely cancelled, I reached out to them regarding our reservation, asking for consideration in not making us pay the $550 deposit, they didn't even have the courtesy to answer either of my emails. Instead we were charged for the charter we could't take. It's not like we had any control over whether or not we could go. Very disappointing.…
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Date of experience: March 2020
1 Helpful vote
Helpful
We had an amazing time with Troy and DeDe! They were so informative and really helped with my kiddos! We had a great time and was well worth every penny we spent!
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Date of experience: February 2020
Helpful
We picked up this tour on the beach in Grand Turk. They grouped us with other Independent travellers from our cruise ship. At a charge of $50 US each they took us out for 2 hours first snorkeling on a reef . Then a short ride to Gibbs Day to see the rays. Troy was a great captain as well he escorted us on our snorkelling tour. At the Cay he attracked the rays with some food and held the rays for everyone to touch and hold if they liked. He explained the safe way to hold the rays for both your's and the rays safety as well. Troy is very knowledgeable about the Rays and made sure we were all safe. It was awesome to stand in the water with the Rays swimming around without the normal crowds of people that you experience at places like Stingray City. We were the only boat on the island so our small group of 8 were able to have an up close and personal experience .…
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Date of experience: February 2020
Helpful
+1
We always book local vendors. Donavan and his staff were awesome. His timing on emails and phone calls, were always answered in a timely manner. The details of the excursion was right on . We’ve very happy with our experience, the only thing I would suggest is touching up the paint on his sign , so people don’t miss you , we almost walked right pass your spot. Other than that it was great…
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Date of experience: February 2020
Helpful
+1
Hey travelers, this is a great option to bring families and have a awesome snorkeling experience. We had a great time, weather was perfect. Water was clear with tons of fish. The staff and Donavan always answered questions via email or phone very quickly. We loved every moment. We always use local vendors and never had a issue. I would definitely recommend his company. Thank you for the great experience. My only suggestion is your sign needs to be touched up, you can’t see it says whitesands and we almost walked right passed you, we also watched 17 people from India walk passed you as well . It’s very fainted. Otherwise everything was great. Always job…
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Date of experience: February 2020
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