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+1
Avoid cruise promoted tours and book Papa J tours! Highly recommended. Juline our tour guide was lovely and extremely informative. She brought us all around the island and was accommodating for stops and photo opportunities. Masks were required inside the bus which was air conditioned and we were given chilled water when we got on. The tour was just under 2 hours and we visited the lighthouse, museum, salt ponds and Cockburn Town. Thanks Juline from the two Irish Girls!…
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Date of experience: April 2022
Helpful
Excellent customer service and tour of island!! We didn’t book the trip before we arrived on the island (cruise) but called them when we arrived on Feb 14th. Juline came and picked us up immediately and gave us a fabulous tour of the island. She catered it do our interests. She offered to let us stop and eat and come back to get us. She gave us time to shop in town. She knows the history of the island and is a great story teller. This was our favorite excursion on the cruise because of Juline! I highly recommend this tour if you want the best of the best!…
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Date of experience: March 2022
Helpful
We cruised on Holland America Feb 2020. Booked our snorkel tour through Papa J Tours. Wonderful experience. There for six adults, four first time snorkelers. The guides were amazing, we could not have been cared for better. They were so experienced and knew just what to say and do to make this a wonderful excursion.…
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Date of experience: February 2020
Helpful
In February we took a snorkeling tour which was to incllude seeing the Sting Rays. We were able to snorkel. The weather was very windy and seas were choppy so we couldn't go to the Sting Rays. The company was extremely responsive and gave us a partial refund to compensate for this. Very reliable and responsive and excellent customer service. …
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Date of experience: February 2020
1 Helpful vote
Helpful
Response from Papajtours, Manager at Papa J Tours
Responded Mar 6, 2020
Thank you for sharing your experience, we truly enjoyed working with you. Sorry we were not able to give you the full experience you were expecting, but it's always Safety 1st.
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My wife and I scheduled a snorkeling tour and decided to ride our bikes from our Airbnb. Unfortunately Google Maps sent us to the wrong place and we were a bit panicked. A quick call to Papa J's and they directed us to where we could lock up our bikes on the beach and they sent the boat captain to our location to pick us up. As far as I'm concerned that went way beyond good customer service. Our boat captain, Erickson, was just as great. He took us to two reefs and to Gibbs Cay. At each location he made sure we were kitted out and safe and helped guide us to see some truly spectacular marine life. The boat ride itself was comfortable and showed some beautiful areas of the island that we could make plans to ride to later on our bikes. All in all it was a super fun tour, a great value for the money and amazing customer service. I just wish we'd have been able to let the owners know personally what a great time we had.…
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Date of experience: February 2020
Helpful
Response from Papajtours, Manager at Papa J Tours
Responded Mar 6, 2020
Thanks for sharing some of your experiences, we are so glad that you had and amazing time. We strive to give excellent customer service and it seems as if we had exceeded your expectations!
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