We are very sorry about your experience. Crystal seas adventures has always been aware that we are not immune to getting a bad review and that eventually this would happen. Please note that this is the very first time we have had a review with a 2 or a 1. We want to take this opportunity to acknowledge your concerns and apologize. Unfortunately that one critical day came to us and you happened to be on our tour. We cannot make any excuses for Tim's unresponsiveness. That day we should have made the judgement to cancel. The seas were still rough from tropical storm Cristobal, we had boat difficulties due to the storm, the boat which you were on did not belong to us, and we had been dealing with these issues fom the wee hours of the morning. By and large we aim to please and this time we fell short. In hindsight the tour should have been cancelled. We thank you for taking the time to inform us of your disappointment. As far as the handling of the String Rays, we do not do this as it actually damages their protective coating called mucilage, which can result in them getting sick. We know and understand the desire to touch these beautiful creatures however we cannot condone harming our environment. We trust you now have a better understanding of that day. Unfortunately we cannot change your experience.

We are very sorry about your experience. Crystal seas adventures has always been aware that we are not immune to getting a bad review and that eventually this would happen. Please note that this is the very first time we have had a review with a 2 or a 1. We want to take this opportunity to acknowledge your concerns and apologize. Unfortunately that one critical day came to us and you happened to be on our tour. We cannot make any excuses for Tim's unresponsiveness. That day we should have made the judgement to cancel. The seas were still rough from tropical strom Cristobal, we had boat difficulties due to the storm, the boat which you were on did not belong to us, and we had been dealing with these issues from the wee hours of the morning. We always aim to please and this time we fell short. In hindsight the tour should have been cancelled. We thank you for taking the time to inform us of your disappointment. As far as the handling of the String Rays, we do not do this as it actually damages their protective coating called mucilage, which can result in them getting sick. We know and understand the desire to touch these beautiful creatures however we cannot condone harming our environment. We trust you now have a better understanding of that day. Unfortunately we cannot change your experience.

Hi, Thank you for respecting the fact that we love the environment and do not like to harm the stingrays by having multiple people hold and pet them regularly. This can damage their coating and cause them to get sick. We loved having you on our boat and hope your next trip back is in the near future!