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Trying to find if this company still exists! Heard great things about them. Does this business still exist?
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Date of experience: May 2022
1 Helpful vote
Helpful
We booked the tour for cruise guests and arrived for our tour on 3/12/2020. We were so pleased with the professionalism during the booking process - very prompt email replies - the transportation to and from the marina - the communciation throughout. Captain Mario was great to learn from as were all his other crew members. We always knew what was happening next and what to expect. Our kids loved the trip as well. We are so pleased that our trip went well and allowed us to see all three very interesting sites. I think the snorkel mask and fins and snorkel was some of the better equipment I've used, and the snorkeling site was wonderful. It wasn't crowded but had beautiful views of coral, fish, and sea life in very clear waters not far below us. I also think the Stingray City experience was great - we all got to hold the stingrays (if desired) but the food and feeding them was last. That was excellent because it allowed us to enjoy the animals before being swarmed by them once the food was in the water. The ship is very nice and the bathroom was great for having for the kids in our group. I really appreciated the tour and was so pleased with the experience!…
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Date of experience: March 2020
1 Helpful vote
Helpful
Our cruise was cancelled one day before leaving. We had booked Acquarius tours for Sting Ray City and were very much looking forward to it. From the first email to the last, this company has been so great to deal with! They had no problems refunding the money we had already deposited and were extremely understanding. WHEN we DO get to go on our cruise, we WILL book with this company again!…
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Date of experience: March 2020
Helpful
We had to cancel our plans due to the COVID-19 issues. The company was super quick to reply to my inquiry and refunded my deposit immediately. Super sad to miss this tour but will book with this company as soon as we are able to reschedule and get to Grand Cayman!
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Date of experience: March 2020
Helpful
We had plans to travel to Grand Cayman 3/19-3/26. Due to the coronavirus outbreak and fear of being quarantined and unable to get back to the US as planned, we decided to cancel/postpone our trip. I had the stingray/starfish/snorkel tour scheduled for my family of 5 and had to cancel. I reached out to Acquarius Sea Tours and they immediately refunded my money, no questions asked. It hasn’t been so easy with another tour company for a different type of excursion. I rely heavily on reviews before making travel decisions and by far I saw the most positive comments about Acquarius Sea tours and I can see why. The whole process from booking to cancellation was easy and they answered all of my questions in a timely and friendly manor. We plan to reschedule our trip at a later point and I will definitely be booking with them again!…
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Date of experience: March 2020
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