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We booked the tour for cruise guests and arrived for our tour on 3/12/2020. We were so pleased with the professionalism during the booking process - very prompt email replies - the transportation to and from the marina - the communciation throughout. Captain Mario was great to…
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Date of experience: March 2020
1 Helpful vote
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Our cruise was cancelled one day before leaving. We had booked Acquarius tours for Sting Ray City and were very much looking forward to it. From the first email to the last, this company has been so great to deal with! They had no problems refunding the money we had already…
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Date of experience: March 2020
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We had to cancel our plans due to the COVID-19 issues. The company was super quick to reply to my inquiry and refunded my deposit immediately. Super sad to miss this tour but will book with this company as soon as we are able to reschedule and get to Grand Cayman!
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Date of experience: March 2020
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We had plans to travel to Grand Cayman 3/19-3/26. Due to the coronavirus outbreak and fear of being quarantined and unable to get back to the US as planned, we decided to cancel/postpone our trip. I had the stingray/starfish/snorkel tour scheduled for my family of 5 and had to…
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Date of experience: March 2020
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We were scheduled to cruise later this month, but the cruise line had to cancel. I emailed and asked for a refund. The next morning the refund was processed. When I get the opportunity to reschedule my cruise, I will definitely book with them again!!!
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Date of experience: March 2020
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