Your other Reviews were taken down because they did not follow TA Guidelines and were not an honest depiction of what happened. We have all the emails including the confirmation that was sent to VB was prior to your arriving on the island. It clearly stated you had two afternoons because you wanted to do an Advanced Course and teaching has always been done in the afternoon. VB called me to say that her husband would not dive in the afternoon the day before the course started when the DMs in the boat were confirming where to meet for the course. When she called I told her to check the email (she had also been told on the phone that the course would be done over two afternoons). She told me that she doesn’t read emails! I called the guests who were not “new”and traveling in their regular slot which you were not to see if we could change them. I could for one day and arranged for an instructor for one morning but could not change one afternoon. That is when I called contrary to your assertion that I called to inform you of changing you to an afternoon which can be easily proved with my phone log. It did not suit you and instead of charging you for two days outside the cancellation policy we only changed for one. This was all discussed on the phone. You came back to dive with us after your first experience so we must have met your expectations. This problem with occurred because VB did not listen to or read what she was told. I called the week before you came as a courtesy as you had not confirmed by giving the cc info to hold your space. This is exactly the email that goes to everyone and was written by the previous owner. You choose to come back and dive with us and we appreciate that but have to give the same service to other guests including those who were confirmed on the boat that week as welll. I am sorry you were not happy but all my correspondence was with your wife not you and what you have written is not an accurate summary of what transpired. I will be happy to send you the email thread and a pic of my phone log if you like so you can understand what happened and why your previous Reviews have been pulled. Best wishes for happy diving going forward and perhaps you not VB should make the arrangements as most ops use emails and reading them helps everyone know what is going on and if it is to their satisfaction.

While we do try to strive give everyone a great experience, sometimes we just have a bad day. On the day in question, we had a group of divers who were all going to the same wedding so I assumed they all knew each other would enjoy diving with each other (wrong). The reviewer and his wife were only diving one day and their friends (with the ear problems) had dived two days earlier. She did have some ear issues so I thought it was best we stay shallow on the two dives so they could all enjoy the dives. As well the other divers were either beginners or had not dived in a few years. We split the groups into two - the beginners with one instructor and the reviewer, his wife and two friends with me. We briefed that on the boat but I guess he was not listening due to his experience level. We all headed down but one of the beginners group had some mask issues and one of the three was already at the bottom with my group. I asked my group to wait while I got my instructors attention to tell him I would take the five. The reviewer feeling he could not wait, decided to head off and everyone followed. I finally signaled my instructor and headed off to find the group. I would not have lead the dive the way they went but it was too late to turn everyone around so we finished the dive. The reviewer failed to mention that they thought the second dive was fantastic. I made the mistake of assuming that friend like to dive with friends and if they were only diving one day, would not have a problem accommodating their friends. I also assumed the group knew each other since they were all down for the same wedding and would like to dive together otherwise I would have split the group to the afternoon dive. Again my mistake. I only charged the reviewer for a single tank dive and offered to take him and his wife for free dives the next day or when they returned to Grand Cayman but did not hear back till they left the island (with no plans to ever return as they did not like Grand Cayman). I also offered to discount the reviewers friends figuring they had a bad experience. The told me they totally enjoyed their dives and no discount was necessary. We try our best but sometimes we fail and unfortunately it was that day.