Caribbean
Cayman Islands
Grand Cayman
George Town
Things to Do in George Town
Ebanks Watersports
See all things to do

Ebanks Watersports

See all things to do
See all things to do
Ebanks Watersports
5
#19 of 76 Boat Tours & Water Sports in George Town
Scuba & SnorkellingBoat ToursWaterskiing & Jetskiing
Write a review
Full view
About
EBanks Watersports specializes in small-group, personalized jet ski tours and luxury private boat charters in Grand Cayman. We pride ourselves in safety and offering the best experience possible. Visit Stingray City, Starfish Beach, Rum Point, and snorkel! Are you ready to adventure Grand Cayman!?
George Town, Cayman Islands
Meets animal welfare guidelines
Suggest edits to improve what we show.
Improve this listing

Similar Experiences

Ebanks Watersports
Booking unavailable on Tripadvisor
Want other options you can book now?
Show options
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions
5.0
5.0 of 5 bubbles941 reviews
Excellent
843
Very good
67
Average
11
Poor
6
Terrible
14
jimh0warth
Boston, MA9 contributions
5.0 of 5 bubbles
Jet ski to stingray island and starfish beach
Feb 2020
Andre and James were awesome. It was one of the best excursions we have been on. Even though the ocean was rough, they made it exciting and fun. The stingrays were incredible. Would highly recommend this adventure to everyone. You won’t regret it!
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
onehotmomof2
Stuart, Florida25 contributions
5.0 of 5 bubbles
What an awesome time!!
My husband, son and I spent 5 days in Grand Cayman. On one of those days we went on a trip with Ebanks Watersports with Capt. Shawn Ebanks and First mate, Rennell. What a great time we had! We boarded their very nice and clean boat and went out to stingray city. First we swam with stingrays and got some incredible pictures of us with them. Then Rennell dove and pulled up some beautiful conch shells for us and showed us how they remove the "meat" of the conch. Then we went out to the reef and snorkled. What a beautiful site! You feel like your in the most beautiful, oversized aquarium. We saw two nurse sharks, a green moray eel and many other colorful fish and got some pictures of all of them. Capt. Shawn and Rennell were very attentive to our every need. Making sure we weren't getting tired from the swimming, or helping us with anything we needed. We had such a great time on that trip that the day we left we did a private charter with them and had just as much fun as the first time. I would highly recommend going with this company.
Written February 4, 2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine R
Tampa, FL15 contributions
5.0 of 5 bubbles
Amazing trip...even with Cancellation
Jan 2020 • Couples
My husband and I booked this tour while we were on a cruise. We knew going outside the cruise offered excursions was a risk but since we’ve used Viator for several years and have had great experiences, we took the risk. We’re so glad we did. It’s important to note what occurred the day before the excursion. We were heading to our cabin for evening and noticed many notices posted to cabin doors on the ship. I caught a glimpse of one of the notices and it said “Your Excursion has been cancelled.” I thought “oh wow, that’s not good for them.” Well when I got to my cabin, I logged onto to the WiFi of the ship and received all of my text messages and emails. One of those text messages and emails was from Josh who runs this tour group. Josh notified me that Stingray City was going to more than likely be closed the next day due to high winds and choppy conditions. He offered me my money back if we chose not to go but he also said that they could come up with a different itinerary for us should we choose to continue with the excursion. We chose to go on the excursion anyways even if we just got to jet ski around the island.
The next day, while we were getting off the boat, we heard the rumblings and disappointment of everyone that their excursions were cancelled and no alternatives were offered. The entire morning Josh was in touch with me and I was in touch with him about the new itinerary and he assured us a great excursion. He wasn’t wrong. We arrived to the hut (awesome directions listed for the excursion) and met Andray and Davie. Andray got everyone signed in and ready and we took off into the choppy waters. Even though the water was choppy, Andray made sure the group stayed together and took us to a less choppy area so we could snorkel around. He pointed out so many amazing things while we were snorkeling and even took our pictures for us while we were in the water. We stayed at one reef for about 30-40 min then hopped on the jet skis and Andray took us to another spot where there was another reef and more shells. We saw all kinds of fish and my husband even got to “pet” a fish because they were swimming all around us. It was incredible. We then got to jet ski around more and then we headed back in. Andray did a great job taking care of the group and making sure we all had a great time. He was a great guide. Josh was an excellent communicator. So even though we were bummed about the stingray city cancellation but we were so happy we went on the excursion. Andray was awesome!!! Josh has a great company and team!
Review of: Stingray City and Starfish Beach Jet Ski Tour
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foodman
George Town, Grand Cayman16 contributions
1.0 of 5 bubbles
No Longer In Buisness
Apr 2022
Some clients of mine (I run a hospitality business) tried to book with this company and they took their credit card information and never confirmed the booking. Ebanks never answered the phone. They are no longer in business in Cayman and should not be taking sensitive credit card information from customers knowing they have no intention of ever providing tours. They should be removed from this site to prevent any further heartache to customers.
Written May 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher B
7 contributions
1.0 of 5 bubbles
A waste of a day of my vacationn
Feb 2023
WARNING DO NOT USE. This company has an active website which accepts bookings but the business is not trading. I booked a jetski trip to Stingray City, Grand Cayman and received email confirmation.
I sent messages the day before the trip to confirm details, but did not receive a reply. Eventually, on the day of the trip, Ebanks replied to my text and stated with 6 words that that they were not operating. This completely messed up our day and we had to re book with one of the islands more reputable excursion companies (we used 'Fat Fish' who were excellent) the following day.
And to cap off a bad experience, I noticed that the earlier email confirmation received from Ebanks included my full Credit Card details and expiry and name etc. The details are now out in the unsecure web domain and I will now have to get my CCard renewed.
Ebank have refused to take down their website.
What utter utter time wasting muppets Ebank are!
If I could leave ZERO STARS as a rating then I would have!
Written February 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bikeguy64
Ann Arbor2 contributions
1.0 of 5 bubbles
Said they could take me, gave me choice to either go and miss tender or ...
Feb 2011
I gave them all info, including cruise line and date. Should have easily been able to make final tender, based on the info on their website. Instead, they wait until meeting time to say I will probably miss the last tender. I offer to skip the snorkeling. They say I will still probably miss the tender. DO NOT USE THESE PEOPLE. They will say anything to get you to commit, and will not tell you it won't work until after all the other options have past. LAME. And owner totally didn't get why I might be mad that he committed to taking me and my 2 kids and then backs out when all other options have already passed.
Written March 15, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This customer requested a Jet Ski tour to Stingray City in the afternoon, we booked his tour, at the time requested. When we picked up the customer we advised him that the last tender for his ship was at the same time the tour would finish. We notified him that we could get him back to his ship on time, however to avoid any worry about missing his ship, we recommended he do the Snorkel Safari tour which is a half hour shorter. We attempted to do everything we could by calling other tour companies in the area to see if they could accommodate this customer, offering a different tour and then offering him a private tour to make him comfortable that he would not miss his ship. The customer was still unsatisfied and opted to skip the tour completely.
Written April 4, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bandit37919
Knoxville, TN3 contributions
1.0 of 5 bubbles
Please reconsider and be warned. This company did NOT treat me fairly.
In advance I booked online for a jetski tour in the spring of 2010 which included two stops (Sting Ray City and the Barrier Reef). When I arrived at the port, I discovered the owner had co-booked another family with us. After we all jetskied to the first stop (Sting Ray City) the other family wanted to go back to the port. They had simply had enough fun for one day. The tour operator returned us all to the port at that point – which I understand because he could not leave us "out there" on our own. The tour guide told me when we got back to the port that the only reason we came back without finishing the tour was because the other family "had had enough". I was told at this point that the tour was over and we would not be visiting the second part of the tour I paid for. Days later in an email , the owner stated that sometimes tours are cut short due to safety concerns and weather conditions. This may be true in other circumstances but in this case it is not and I told him the facts of the case. The only reason I did not get the entire tour that I paid for was because the owner booked another group (which I feel he should not have done because he advertised a "private" tour ) and that other group asked the tour operator to return us to port after only ½ the tour was completed - because they were ready to quit. The weather or safety had nothing to do with the issue. When I contacted the owner he sounded somewhat sympathetic but he made no attempt to investigate my complaint and no attempt to offer any reimbursement at all. I believe this is a poor way to operate a business. Please do not give this company your business and let them know why you choose not to use them.
Written November 1, 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to apologize to the customer who thought he was mistreated while on our tour. This is a very rare occasion for us to have a customer to leave unhappy. However, we were not aware of this problem until the customer advised us via email over a week later seeking a refund. We did come to an agreement with the customer to refund half of the tour cost as he stated his tour was cut in half. If this complaint had come in the same day/time as the tour, I would have been better able to explain why the tour was cut short and if it was due to weather conditions or safety concerns. Contrary to what this customer said, he was not booked on a private tour but was booked for our regular small group tour, which is available to other customers. Once again, we apologize for any misunderstanding or discontentment that was caused, after the last conversation and refund, it was thought that the customer was satisfied with our efforts. We take every comment to heart and try to treat each customer as our only customer.
Written November 8, 2010
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katherine P
18 contributions
3.0 of 5 bubbles
Fun but misleading tour
Jul 2019 • Couples
This tour was fun but very misleading. We had expected to spend more time at both of the sites, but didn't get much opportunity to see both. Most of the tour was spent on the jet skis going and coming to the two sites. We also got stuck in rain which kept us from getting where we needed to. Once we got to sting ray city we had about 10 minutes and didn't get to do much there. We spent even less time with the star fish - they showed us them, we took some pictures, and then had to leave. The tour had promised snorkeling there, which is why we signed up, but we never did - I'm not even sure they brought snorkeling equipment at all so it was very confusing. This is more of a tour where you just get to jet ski for 2 hours. We ended up doing a separate boat tour with another company that took us to see the sting rays and we had way more fun - spent 30 minutes there, took many more pictures, and had a better experience with them. Not sure I would recommend this to anyone. Sort of the down point of our trip.
Review of: Stingray City and Starfish Beach Jet Ski Tour
Written July 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eliedoll
Long Neck, DE32 contributions
3.0 of 5 bubbles
Pretty good but not great
Dec 2013 • Friends
We were picked up on time in an A/c van and brought to a dock. The jet skiing was rough to say the least....very windy conditions but fun just the same. Think the lead driver (Lende) could have stayed closer to make sure we were all comfortable with the conditions. Got to Sting Ray city and that was a real pleasant experience and Lende was helpful in showing us the sting rays AND helping us get back on the jet skis in the rough conditions. Next stop was supposed to be a reef for snorkeling.....lots of other boats in the area and I don't know why they all stopped there as there was pretty much nothing to see at all. My friend had never snorkeled and was frightened but theLende paid her no attention and offered her no attention, instruction or encouragement. I think he could/should have done more but he sat on his jet ski and did not interact with any of us. On the way back he again pretty much left us in the dust.
Written December 19, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa L
Newington1 contribution
1.0 of 5 bubbles
Horrible Excursion and Company
Aug 2012 • Family
We booked this excursion and called in several time to confirm that the trip would be family friendly. However, once we went on the excursion, the guide left me with my 10 year old niece and my sister on another jetski with her 14 year old daughter behind. We were literally left in the middle of the ocean. The experience was horrible and the children are still terrified and traumatized. Overall, a horrible company. Once I presented my concerns, they offered no sympathy for our experience or the way we were being treated. I would not suggest this for anyone who is not experienced and does not know how to navigate the ocean alone.
Written July 19, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EbanksWatersports
As a company we are interested and concerned about any complaint we get. Since we don't get many, I recall this exact incident. This issue happened almost a year ago and was discussed and dealt with at that time. This customer did express herself by posting several reviews a year ago (that were removed by TripAdvisor) and is now expressing herself again with a new review. There are a few parts of the story that do not line up with what our guides/owner experienced that day. This customer was in a larger group with 4 jet skis rented out. None of the members were familiar with nor comfortable in the water, because of that, one of the guides actually jumped on their jet ski and assisted them by driving. The guide was with the group the whole time only creating a little bit of distance when one of their group members stopped following the guide and started going the wrong way (the guide was within eye sight of the others at all time). After a short amount of time members of the group said they were uncomfortable and they said they did not want to continue the tour. The guide lead the whole group back to the dock where they ended the tour. This is an unusual circumstance because it is very rare that guests become so scared that they don't want to continue the tour. We do recommend all of our guests to read and understand what our tour includes and if anyone has a FEAR of JET SKIS or WATER, they might want to consider doing another activity. We do have first timers to oceans, jet skis, snorkeling ALL THE TIME, so unless you are scared of these things, please don't let it scare you off from trying a new activity! You will see land at ALL times during our tour as we stay within a protected area of the North Sound (we never go into the open ocean). We are family friendly and can take children 5+, if they know how to swim that is great, but it is most important they are comfortable in the water. A life vest is REQUIRED for everyone at all times riding the jet ski and CAN be worn in the water at the stops snorkeling at Stingray City etc. Again, we try to accommodate every customer to do everything we can to make their experience a great one. It is unfortunate this group was not able to complete the tour leaving unsatisfied. If you have questions/concerns about the tour, we recommend you ask before the tour and we will be happy to assist you!
Written July 23, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2
…
Showing results 1-10 of 927

Ebanks Watersports - All You Need to Know BEFORE You Go (2024)

All things to do in George Town
Amusement Parks in George Town
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars