We sincerely apologize for the unfortunate experience you had with our transfer service, and we deeply regret the stress it caused during your day in Grand Cayman. Your feedback is crucial to us, and we are working diligently to address the issues you encountered.
The delay in the pickup, the mix-up with the taxi service, and the subsequent no-show for your return transportation are unacceptable, and we fully understand the impact this had on your overall experience. We apologize for any inconvenience, and we are taking immediate steps to investigate and rectify the issues within our service.
We appreciate your patience as we work towards resolving this matter, and we assure you that we are committed to providing a more reliable and enjoyable experience for our guests in the future. Your concerns have been duly noted, and we are working with our team to implement measures that prevent a recurrence of such incidents.
Regarding the refund, we understand the importance of a timely resolution and are actively processing your request. If there are any further concerns or details you would like to share, please feel free to reach out to us directly.
Once again, we apologize for the disruptions to your day and appreciate your understanding.