Sensation Ferries
Sensation Ferries
4.5
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4.5
4.5 of 5 bubbles11 reviews
Excellent
9
Very good
0
Average
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Poor
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Terrible
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MCH65
American Fork, UT363 contributions
2.0 of 5 bubbles
Dec 2021 • Family
We arrived in Road Town on the Regal Princess and headed for the ferry terminal. We planned to spend a day snorkeling at Virgin Gorda and The Baths. Upon arrival to the ferry terminal, we were greeted by a representative of Sensations Ferry Service. We had planned to take Speed’s because we have always used them in the past. Sensations was the same price but left Road Town 20 minutes earlier. We were told the ferry left at 10:20 and there was a ferry back at 1:45, I believe 3:45 and 4:45. We paid for the ferry and planned to return from Virgin Gouda on the ferry that returned around 3:45 (it may have been 3:30).
When we arrived at Virgin Gorda and met the driver who would take us to The Baths, he informed us we needed to be back in time for the 1:45 ferry because the 3:45 or 3:30 ferry wasn’t going to be running. The 4:45 ferry would be cutting it too close to get back to the boat. The group of 17 people on the ride were extremely frustrated. This change would cut our time snorkeling by 2 full hours. When we asked why, we got different answers. The driver said the port authority wasn’t allowing them to do the afternoon ferry ride, another person said the Princess ship had booked the boat for their excursion, another person said there was a mechanical issue.
Needless to say, if we had known there was going to be 2 hours less time at Virgin Gorda, we would have taken the Speedy’s ferry.
Once we returned back to Road Town I asked the lady who sold us the tickets why the afternoon ferry had been canceled. She didn’t have a clue it was canceled and made a phone call. We were offered no apology or compensation for our time being cut short.
Both Sensations and Speedy’s offer service from Road Town to Virgin Gorda. Check the schedules carefully (which we did) and chose wisely. Give the opportunity again, I would pick Speedy’s Ferry Service. The boat staff was great, but spending 2 hours less time on the island didn’t make the charge or the travel time worth using Sensations Ferry service. We have made this same trip 4 times before, but always with Speedy’s. Our next trip will not be with Sensations.
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stu S
Farmingdale, NY423 contributions
5.0 of 5 bubbles
Feb 2019 • Family
We had a short time in port off an NCL cruise. I looked up the ferry time to Virgin Gorda and contacted Sensations who assured me that they leave on time and that we would have no trouble making our all aboard time even though there was only fifteen minutes between our return to Road Town and the all aboard time. They were true to their word. We departed on time, arrived on time and made our all aboard time. In the meantime the ferry was clean, comfortable and quick. The staff was friendly and professional. I'd book it again.
Written February 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elaine
11 contributions
5.0 of 5 bubbles
Dec 2019 • Friends
We paid $28 USD round trip from BVI to the baths. This included a water bottle on the way there, juice on the way back, and a shuttle to and from the baths once on the island. The ferry had wifi and the staff were pleasant. I highly recommend Sensation Ferries.
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

N. V. Satish
14 contributions
5.0 of 5 bubbles
Aug 2019
We traveled from Tortola to Virgin Gorda on the Sensation, a short 20 minute ride. The ferry was new and has an upper open deck with seating, if you prefer to be in the open air. A crew member offered us a round trip taxi service to and fro from the baths for $8 per person. This was very convenient and allowed us to travel and spend time at the baths and Devils beach efficiently.
Written September 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

_ansies2
Meyerton, South Africa193 contributions
5.0 of 5 bubbles
Jan 2020
The way back was legendary, rum punch and Neil Diamonds Sweet Caroline, dancing all the wayback to Tortola... a must do!
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Way
Pasadena, CA1 contribution
1.0 of 5 bubbles
Dec 2023 • Family
The MOST dishonest, unreliable and irresponsible company in Tortola! Worst experience ever - They CANCELLED the ferry I bought tickets for, and WORST: they REFUSED to refund.

I arrived Tortola on a cruise on Xmas Day 2023. I went to their ticket booth in Road Town to check the ferry schedule for Bathe National Park. The ticket lady told me that they have 2 ferries that day: one leaving at 8:30am, the other at 10:20am, and there's only 1 return ferry at 1:45pm. I then paid $80 for two tickets on the 10:20am ferry. I came back with my daughter at 10:00am. The lady who sold me the ticket recognized me and apologized that they changed the departing dock for the 10:20am ferry. She told us to go look for the ferry near our cruise port (it’s a 10-15 min walk between cruise port and sensation ferry dock/ticket booth). So we walked back to our cruise port, we didn’t see any ferry. We asked the tourism information booth lady working at the cruise port for help. At first, she couldn’t believe what I told her - that the sensation ferry lady told us to come back to the cruise port to get on our 10:20am ferry. She said ferries don’t have the permit to stop at the cruise port. We sensed something was not right….. The next 30-60 min was spent trying to figure out what’s going on – many phone calls by this nice lady at the tourism info booth to get through to someone from Sensation Ferry. It’s Xmas so many phone calls land in voice mails. Eventually she heard from someone from Sensation that they cancelled the 10:20am ferry. We felt we were fooled by the lady who sold us the ticket – she must have known they cancelled the 10:20am ferry when we showed up at 10:00am, why did she not tell us the truth but instead sent us away by lying to us that they changed departure place? It’s a 20-30 mins walk back and forth, and by then We already made 2 round trips (one in morning when I bought the tickets, the other in trying to catch the 10:20 ferry).

We were so disappointed – Bathe has been what we most looked forward to visiting for this whole cruise trip. But what happened next is even WORSE. We walked back to Sensation ticket booth, hoping to get a refund. This is our 3rd trip to their place. Their booth was closed. We tried to call the two numbers they listed on their ticket window – no one answered the call. We again walked back to the cruise port and found the same lady at the tourism information booth who helped us just now. After several rounds of phone calls and voices msgs, she heard back from Sensation Ferry – and here’s the WORST part: the company said the tickets I brought is for 8:30am, and I missed the ferry, so NO REFUND. What a CROOK! This is the MOST dishonest company I dealt with. By the way, there’s really no tickets printed with a departure time, just a receipt and wrist bands. We were very disappointed that they cancelled the scheduled ferry, but we were shocked that they made up such a cheap lie to refused to refund us. After all this mess, it’s almost 1:00pm. Our cruise’s onboard deadline was scheduled at 3:30pm. We couldn’t go anywhere else. Our day at Tortola was totally ruined. The tourism information lady told us Speedy Ferry is the most reliable. I also read lots of good reviews about them. Unfortunately they don’t operation on Xmas day. I advise anyone who’s taking ferry in Tortola go with Speedy. They have way better reviews and I trust the local insider’s opinion (the tourism information booth lady).
Written January 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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