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We used Island Time via a one-way from BVI to STT. Boat was very nice, on-time and they were very eager to get us through customs. 4 starts because the service we received from another company to the BVI's from STT was MUCH better. Island Time driver did not help us with our luggage, and when we arrived at the dock in STT he just got off the boat and told us to walk down to the gate and grab a taxi. No one was at the gate to let us out and we pre-arranged a taxi which was not there. Luckily a captain from another company came to let us out of the gate, got us a taxi and helped load our gear. Really disappointed I tipped $120 to the Island Time Captain. Should have tipped the captain from another company who helped us. I would not use Island Time for a private water taxi again. I would highly recommend the other company we used on the first leg.…
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Taking the stress out of travel! We did the triple play: water taxi, boat rental, car rental through Island Time. From the moment we landed in St. Thomas we slipped into vacation mode. A taxi driver met us at the airport to take us to the ferry docks, where the water taxi was waiting. Beer in hand, we had a beautiful cruise to Tortola, then sat on the boat while the captain processed everyone through customs. From the customs office we stepped out to the parking lot to our rental jeeps--and we were on our way to our adventure.…
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Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ISLAND TIME. WORTH EVERY PENNY, and then some! Our family just returned from a multi-stop trip to the BVI and Julien and his team ensured our travels were stress free, streamlined and truly fun! The top-notch service began before we even departed for our trip. I had originally booked with another water taxi service, but they essentially backed out on us less than 24 hours before our flight, stating the seas were too rough and we should probably take the public ferry instead. As I found out later, the person who runs that company doesn't even live in USVI or BVI. In a bit of a panic and without much hope, I called Island Time. Julien picked up the phone and assured us the seas were fine and that he would call me back in 5 minutes to confirm he had a boat and captain to take us. He did! From the moment we landed in STT we were taken care every step of the way from taxi transfers to the wonderfully expedited processing to/from USVI to BVI. The boats were immaculate, our captains were professional, prompt, personable and very informed. Our trips with Island Time truly felt like part of our vacation. Really really can't say enough great things. For our final trip back to STT, a few of us took the public ferry instead of Island Time. In retrospect it was the worst decision. It was awful. Slow, disorganized, docked a good 1/2 later than stated on ferry schedule, surprise fees for each bag that they demand you "check", and seemingly endless checking and re-checking of documents and mask wearing (which I understand is not within their control, but so unnecessarily disorganized and haphazard). Anyway, realizing that I had not pre-scheduled a taxi to pick us up at Charlotte Amalie dock, I called Island Time. Julien picked up and said he would arrange a taxi to meet us. Sure enough, just a few minutes after, the same driver that met us on our arrival to STT (Fabian's Taxi Service) called to confirm he'd be waiting for us when we docked. There are other similar water taxi companies out there, and they offer the same services, but none compare to Island Time! Thank you Julien and thank you Island Time!…
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Date of experience: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Took one of their 23 Cobias for 3 days to island hop. Boat was immaculate and ran perfectly. Service was excellent. Definitely will rent again.
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We used Island Time for water taxi service for a group of 10 from Tortola to St. Thomas. Captain Nelson’s service could not have been better. The boat was immaculate, instructions were clear, Nelson was friendly and personable, the ride was fun and safe, and our stop at customs was very smooth. A taxi van was waiting when we arrived to get us to the airport. Highly recommend, well worth the price, much nicer than using the ferry and worth the extra cost, we will hire them for our next trip.…
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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