St. Lucia Helicopters
St. Lucia Helicopters
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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About
Gros Islet, St. Lucia
Awards
Travelers' Choice
2022
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St. Lucia Helicopters
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(65 reviews)
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
649 reviews
Excellent
473
Very good
97
Average
24
Poor
16
Terrible
41
Nick G
1 contribution
Feb 2022 • Couples
Be aware that the transfers will not operate after 6pm / dusk . Our TUI flight was due to land at 15.50 it landed at 16.20 , after taking 30mins at least to disembark and the huge queue for COVID screening , basically re doing all the forms we had emailed before departure plus immigration forms which should have been handed out on the flight ,we finally left the airport at 17-45 to be told that we were too late as the last flight was full ! We then had to pay $90 for a private car transfer as TUI would not take us by coach ! After a conversation with TUI reps the following day basically we were told that it wasn’t their fault we missed the helicopter flight ! Draw your own conclusions! People need to be told if there are long delays on being processed on immigration, especially at such a small airport ! My only criticism is this time I booked directly with St Lucia Helicopters, rather than a tour operator wasn’t clear that you needed to sort your own transport to and from resort to helipad or how bag collection worked on homeward journey, this is something that is easily resolved . But I would thoroughly recommend the helicopter service , they helped enormously to sort the problems TUI had created plus after doing the trip from airport to resort by car you would choose helicopter every time
Written February 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Taylor-Ann D
8 contributions
Nov 2022 • Couples
What an amazing experience! We pre booked this transfer for arrival however unfortunately we did not make it in time before they were unable to fly due to the sunset.
We changed our transfer to departure and the process was so seamless. We received a confirmation email with instructions about what time our large luggage/bags had to be in the lobby by on the day of departure. Our luggage pickup time was 9am. Then we spent the whole day on the beach and took a taxi at 2pm to the SLU helipad. We got dropped off right beside the helicopter, went through a security check and then waited our turn. One tip may be to arrive early so that you can ask to sit in the front. We tried to ask but the ground crew guys said someone had already asked and he directs people where to sit on the aircraft.
The ride with Pilot Simon from England was absolutely hilarious. What an amazing pilot who truly put my fears to rest. He told us all about Saint Lucia during the flight and answered all our questions! Once we arrived at UVF we were taken by small bus to get our bags from a small building outside the airport. Then we are taken right to departures to go through security.
All in all 20/10 experience, would highly recommend.
We changed our transfer to departure and the process was so seamless. We received a confirmation email with instructions about what time our large luggage/bags had to be in the lobby by on the day of departure. Our luggage pickup time was 9am. Then we spent the whole day on the beach and took a taxi at 2pm to the SLU helipad. We got dropped off right beside the helicopter, went through a security check and then waited our turn. One tip may be to arrive early so that you can ask to sit in the front. We tried to ask but the ground crew guys said someone had already asked and he directs people where to sit on the aircraft.
The ride with Pilot Simon from England was absolutely hilarious. What an amazing pilot who truly put my fears to rest. He told us all about Saint Lucia during the flight and answered all our questions! Once we arrived at UVF we were taken by small bus to get our bags from a small building outside the airport. Then we are taken right to departures to go through security.
All in all 20/10 experience, would highly recommend.
Written November 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
rcf67
Bournemouth, United Kingdom14 contributions
Apr 2022
Used the as a transfer to airport, fantastic experience!
We organised it through the excusions company based at the Royalton.
There were three of us and I paid 250USD a head, which covered taxi to the helipad.
My only gripe was that when I booked and paid for the day before I was that as they had a 24 hour cancellation policy, if I cancelled I would lose my money (fair enough).
I was then called later in the day to be told that another party had cancelled and they had a four person minimum, so I would either need to pay the 1000USD or they would cancel my tickets.
When I point blank refused to do that, they then said they would take us anyway.
When we got to the helipad we watched it land and people get off, it then took us to the airport and when we got to the airport more people were waiting to get back on.
So it was going back to the airport anyway, so I do feel that the company was trying to get an extra 250USD out of me.
So be warned!
We organised it through the excusions company based at the Royalton.
There were three of us and I paid 250USD a head, which covered taxi to the helipad.
My only gripe was that when I booked and paid for the day before I was that as they had a 24 hour cancellation policy, if I cancelled I would lose my money (fair enough).
I was then called later in the day to be told that another party had cancelled and they had a four person minimum, so I would either need to pay the 1000USD or they would cancel my tickets.
When I point blank refused to do that, they then said they would take us anyway.
When we got to the helipad we watched it land and people get off, it then took us to the airport and when we got to the airport more people were waiting to get back on.
So it was going back to the airport anyway, so I do feel that the company was trying to get an extra 250USD out of me.
So be warned!
Written April 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pepesmom444
Bloomington, MN34 contributions
Jan 2023 • Couples
Like others have said, the timing is way off. How do you take reservations and schedule them and then say “sorry, it’s going to be about a 2 hour wait because we only have one helicopter” What?!? Their website says multiple helicopters, leading you to believe that your time a lot is secured. It is not. So, when you are super excited to get to your resort upon arriving, after a long flight regardless of where you come from, you actually end up taking longer to get to the resort than if you had taken a private car.
Then, after you book your helicopter ride, they tell you that your bags don’t get to come with you. They’ll be driven to your hotel at a later time. They told us 6pm, they arrived at 8pm. Do not leave any valuables in your big suitcase because they will be out of your sight for hours. Bring a change of clothes and anything you may need after checking into your hotel with you in a carry on if you decide to take the helicopter shuttle.
What I don’t understand is if you know you can only take 6 people on a flight, and you only have 1 helicopter, why would you schedule more people than you can accommodate? There was a group of 6 complaining and wanting their money back right then and there because they had read that getting a refund after the fact was extremely difficult. They were very upset, very loud and everyone could hear them. We finally got on our flight with another group that had waited for over 2 hours! We paid for the fast track, which I would highly recommend, but what’s the point if you are going to sit and wait in a crappy little restaurant that looks like McDonald’s and you can’t get a decent drink in? The Sandals guests had a nice place to wait but anyone else waiting does not.
If you book this, like we did, thinking you’d beat the crowd to your hotel, you will not! This is anything but a fast choice to arrive. If you book this on the return to the airport, we’ll, I would just say leave early because we’ve heard stories about people almost missing their flights.
The pilot was very pleasant and I feel sorry for him because the people behind this operation are terrible.
I would not recommend using this option.
Then, after you book your helicopter ride, they tell you that your bags don’t get to come with you. They’ll be driven to your hotel at a later time. They told us 6pm, they arrived at 8pm. Do not leave any valuables in your big suitcase because they will be out of your sight for hours. Bring a change of clothes and anything you may need after checking into your hotel with you in a carry on if you decide to take the helicopter shuttle.
What I don’t understand is if you know you can only take 6 people on a flight, and you only have 1 helicopter, why would you schedule more people than you can accommodate? There was a group of 6 complaining and wanting their money back right then and there because they had read that getting a refund after the fact was extremely difficult. They were very upset, very loud and everyone could hear them. We finally got on our flight with another group that had waited for over 2 hours! We paid for the fast track, which I would highly recommend, but what’s the point if you are going to sit and wait in a crappy little restaurant that looks like McDonald’s and you can’t get a decent drink in? The Sandals guests had a nice place to wait but anyone else waiting does not.
If you book this, like we did, thinking you’d beat the crowd to your hotel, you will not! This is anything but a fast choice to arrive. If you book this on the return to the airport, we’ll, I would just say leave early because we’ve heard stories about people almost missing their flights.
The pilot was very pleasant and I feel sorry for him because the people behind this operation are terrible.
I would not recommend using this option.
Written February 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Zachary S
Fulwood, UK7 contributions
Dec 2021 • Couples
We booked a couple’s 30 minute flight for $585 through the Sandals’ excursion service. We were the first flight of the day and arrived in good time. There were 3 couples booked on our flight. However, the 3rd couple were delayed and we had to wait to see if they would arrive. Word of warning when the member of the St Lucia Helicopter staff greets you and says that if you look after him he will look after you and make sure you are in the front of the helicopter what he is really saying is give me some money and you will be in the front. Given the amount the flight cost and we arrived first I think this is completely outrageous. As it happened the 3rd couple were a no show and we ended up in the back with a window seat each. Our experience on the ground detracted from an otherwise great helicopter flight.
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaymie C
2 contributions
Aug 2021 • Family
We booked a helicopter transfer for 2 adults and 1 toddler around 2 weeks before we were due to arrive. Being a party of 2 (technically), we understood that we may have to group up with another similar sized party and confirmation would not be confirmed until after this had been found. Regardless we gave a rough arrival time in the hope someone else would join (Flight won't happen unless min 4 people fly).
After booking we had to prompt and ask questions with little feedback given to each response. Examples include queries about luggage, flight time arrivals and when we could expect to receive confirmation. Each response varied in level of detail and sometimes didn't even answer the questions posed.
Finally after prompting them, less than 48 hours before the flight, we received confirmation that the flight would go ahead.
We arrived on a TUI flight, on time and passed through COVID checks and baggage reclaim inside of 30 minutes at around 16:00. When we approached the desk we were told they had bad news and that the flight had been cancelled at short notice due to lack of available helicopters and being able to fly in daylight. When pressed about why they hadn't told us earlier if they knew they wouldn't have room they gave us the option of a refund or a return journey (which we would have been entitled to anyway). I requested a refund for which we received a shrug and told it was be processed.
This left us having to book a taxi transfer and leaving us very disappointed as we were looking forward to the helicopter after seeing some of the reviews on here.
To add insult to injury, after 48 hours we still had no refund which I then had to chase the company for. They asked us to be patient as they had a cash flow problem with transfers.
After reading some other reviews it seems they prioritise larger groups at the expense of smaller parties.
Overall I am sure the flight is good IF you are able to negate the living nightmare that is the booking and confirmation process. My advice would be to either book in a party of 4 or expect the flight to be cancelled last minute and ensure you pay through credit card and that your provider covers you if they fail to facilitate service.
FYI the private road transfer was 90 mins roughly and 90 dollars. A far longer transfer time but more comfortable journey than coach and reliable that the helicopter.
After booking we had to prompt and ask questions with little feedback given to each response. Examples include queries about luggage, flight time arrivals and when we could expect to receive confirmation. Each response varied in level of detail and sometimes didn't even answer the questions posed.
Finally after prompting them, less than 48 hours before the flight, we received confirmation that the flight would go ahead.
We arrived on a TUI flight, on time and passed through COVID checks and baggage reclaim inside of 30 minutes at around 16:00. When we approached the desk we were told they had bad news and that the flight had been cancelled at short notice due to lack of available helicopters and being able to fly in daylight. When pressed about why they hadn't told us earlier if they knew they wouldn't have room they gave us the option of a refund or a return journey (which we would have been entitled to anyway). I requested a refund for which we received a shrug and told it was be processed.
This left us having to book a taxi transfer and leaving us very disappointed as we were looking forward to the helicopter after seeing some of the reviews on here.
To add insult to injury, after 48 hours we still had no refund which I then had to chase the company for. They asked us to be patient as they had a cash flow problem with transfers.
After reading some other reviews it seems they prioritise larger groups at the expense of smaller parties.
Overall I am sure the flight is good IF you are able to negate the living nightmare that is the booking and confirmation process. My advice would be to either book in a party of 4 or expect the flight to be cancelled last minute and ensure you pay through credit card and that your provider covers you if they fail to facilitate service.
FYI the private road transfer was 90 mins roughly and 90 dollars. A far longer transfer time but more comfortable journey than coach and reliable that the helicopter.
Written August 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
kzirkle
Charlotte, NC32 contributions
Dec 2022 • Family
Our party of 6 flew into UVF and our resort was near the SLU airport (landing strip really). We cleared customs around 3 PM and we were taking off on the helicopter 30 or 45 minutes later. A short and beautiful 10 minute flight, and we landed. Captain Simon was fantastic. Very professional, and calmed a few jittery passengers by assuring us that turbulence over the St. Lucia rainforest was not as bad as when he flew over the Himalayas! Six adults fit quite comfortably, and our larger bags arrived at our resort within a few hours. When we arrived at SLU, there were plenty of taxis waiting to take us to our resort. Highly recommend this experience as an efficient and unique way to see the island.
Written December 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kerry F
london55 contributions
Dec 2020 • Couples
Absolutely fantastic end to our holiday. I was pretty car sick on the way to our hotel so we decided to splash out on the scenic helicopter ride back to the airport- the taxi transfer (30min- less windy as it went through the city centre) was bang on time and we were first to arrive to the base so we got the front seats :D
Views were spectacular at around 5pm, sunset. We circled the pitons and got some amazing videos and pics. Best $225pp we’ve spent in a long time, a bucket list moment.
We booked it via Nexus at our hotel (Royalton) a few days before and they confirmed 24hrs in advance as they need a min of 4 to fly. Would recommend even if it was just 15mins long!
Views were spectacular at around 5pm, sunset. We circled the pitons and got some amazing videos and pics. Best $225pp we’ve spent in a long time, a bucket list moment.
We booked it via Nexus at our hotel (Royalton) a few days before and they confirmed 24hrs in advance as they need a min of 4 to fly. Would recommend even if it was just 15mins long!
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Doug161
Glasgow, UK34 contributions
Jan 2022
Great way to finish the holiday . Whereas the hotel transfer left at 1pm for the airport we left at 4pm for the BA flight at 1815. Another few hours on the beach , shame Sandals could not offer a late check out or any changing facilities . Another story.
St Lucia Helicopters were professional and very easy to deal with and the pilot was very informative on the short flight. The hotel made such a bid deal about not booking through them but we booked on line and was very easy and communication by email to keep you informed . Worth the extra few bucks !
St Lucia Helicopters were professional and very easy to deal with and the pilot was very informative on the short flight. The hotel made such a bid deal about not booking through them but we booked on line and was very easy and communication by email to keep you informed . Worth the extra few bucks !
Written January 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kris
3 contributions
Dec 2021
It was okay at best. We paid for 4 tickets, however, 2 of our people did not get their travel approval in time. It was too late to cancel their flights so we thought at least we would get a comfy ride...Nope! They squeezed us in with another couple on a 4 seater helicopter. It was VERY tight for 2 average-sized, one curvy, and one slender adult. The gentleman driving the 2-minute shuttle ride to the landing site had a personality, but the pilots were void of any. Poor customer service and a lack of any liveliness. It was nice to arrive at the resort sooner, but we would NOT do it again. We enjoyed the shuttle ride back to the airport much more.
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello! My fiance and I want to book a helicopter flight and are wondering what time we should book it for if our flight lands around 3:40pm?
Samantha D
Oxford, MA4 contributions
You just need to give the helicopter company your time of arrival.
Enjoy! It was amazing.
Hi we are travelling to hewanorra airport on the 8th of october landing at 15.25 and are traveling to the royalton hotel smugglers cove,how much would it cost for 2 people to go by helecopter from airport to the royalton.
Paul B
5 contributions
Check direct with St Lucia helicopters. They only fly between the north and south airfields not to any hotels
Oh really, we were at the helipad with you & the ladies did handle the situation very humbling especially as you put up your finger to them. We did hear the ladies tell you that they could be accommodating however they were just reiterating that your large pieces which is their policy. You also, did not want to listen to the ladies who were showing you exactly what the email said to you but okay.
I think the ladies are actually wonderful and they were very helpful. That is all.
R!ck H
Aurora, IL26 contributions
I do NOT see a question!
jim19612017
London, UK6 contributions
Hi, we land at Hewanorra from London this Friday at 515pm. Assuming we board the helicopter at 630pm (sunset), will there still be enough daylight to provide visibility?
peter S
2 contributions
Is there an extra charge in the taxi service or is that included in the helicopter price
lancealot78
bradenton42 contributions
i think flight from mia is oct 2 amercam 241 to st luica
Ernie W
Chorley, UK54 contributions
The helicopter ride is amazing with lots of information enjoy
David B
Key Largo, FL100 contributions
We are thinking we want to take the helicopter to the sandals grande. Can we book it through sandals, will they pick us up when we arrive at the heliport and how much does it cost?
Ernie W
Chorley, UK54 contributions
I'm sure they will we were on a cruise and we got picked up and then back to the ship the flight is around 20 minutes well worth it and the cost was£300 for a couple enjoy
alibee_10
Gloucestershire75 contributions
We are visiting St Lucia, Rendezvous in Castries on May 13th 2020
We are arriving on the BA flight 2159 ETA 13.45
We want to book a helicopter transfer to Castries, but need at least 2 other people to share the flight with us. Is anyone interested?
Ernie W
Chorley, UK54 contributions
Keep in touch with the helicopter company I’m sure they can let you know if anyone is also interested also check to see if there any cruise ships in as people of the ship tend to go on the helicopter rides
Christina B
Shelbyville, TN2 contributions
A group of four adults are traveling to The Royalton on 2
2.29 for 5 nights. What is the best transfer from airport available? Also what excursions do you recommend one of us is a senior. Thanks
Zach W
Raleigh, NC26 contributions
Best transfer is the helicopter! Expensive but worth it!