You are right, we never showed up. Why? Because the adventure had been cancelled. That's also the reason the other couple that had reserve did not showed up either. We did everything by the book. We called two days earlier and informed that there was a chance we might have to cancel because we didn't have enough people. We did mention that there was a group of six that might reserve late so we weren't yet officially canceling. We even recommended another company (not so intense but still fun) to do something similar if we cancel. When the group of six never reserved we proceeded to make the cancelation official following our protocol. We have the right to cancel 12 hours before the Adventure and your money will be totally refunded. We also ask the participants in written to call us the day before the Adventure. This is require mainly for any weather cancelation and sometimes for situations like yours. It doesn't matter how many times or ahead of time you call us. It's the day before that really counts, when things are more certain. Nature is unpredictable and people too. We called you and left a clear message. "The Adventure had been canceled". Your phone as you explain was off. We assumed you were traveling but will eventually get the message or you will call the guide whenever you had it working. But it didn't happen. I think you got things mixed up, like you did with the meeting time by the way. It’s at 5:45am, not 5:00 and not 5:30 either. It wouldn't have made any difference but I'm just trying to make a point here. We never got any email not even the real angry one you said you sent us. You never even called us after the day you stood yourself up! Your money was refunded the next working day for us, Tuesday. How long did your bank take to process it or when did you really checked? Who knows, but don't insinuate that we were trying to steal your money. That is a serious accusation. For anybody reading this, if you decide to reserve for our Caving Adventure, just make sure you read and follow and comply with our recommendations and requirements...and like thousands of others, you will have a blast. Aventuras

We have absolutely no idea what this person is talking about. It is definitely a fake review.

Yes, people waste their money when they do poor planning. Never fly the night or even the day before a serious activity like ours. You should always have an extra day to de al with eventualities. The Adventure starts at 5:45am, and you tried to catch a plane the night before? One of the requirements is you need to be rested and sharp for safety reasons. Maybe the best thing that happened was you not making it, instead of having a serious accident or worst. As I wrote in response to your boyfriend for the above review Bad Deal, the guides do not deal with reservations or cancelations... ever! You might have talked to some other tour company you had reserved for. We know for sure it was not with us. Anyway it would have been the same outcome, split the loss. We offer you a 50% credit, as a courtesy one-year later! You should had taken the partial refund and run! If you read the cancelation policy you will see that a "no show is a no refund or credit". Why should we get penalized with another unjustly terrible review? Trip Advisor staff should look into this. Just think about this; imagine if we get a bad review from everybody who has a problem, who does not show up in the morning and who did not comply with all our requirements. Luckily most people are fair and don't blame others for their bad planning or problems.