Aqua Adventure

Aqua Adventure

Aqua Adventure
4.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
Aqua Adventure brings fun to your vacations. Our SNUBA, SCUBA (only for certified divers), Discover Scuba Diving (non-certified divers), Snorkeling and Sea Trek adventures will give you the awesome opportunity to explore the underwater universe. Don't miss out on the tropical islands, magnificent coral reefs and amazing sea life that Puerto Rico has to offer. We have a booth at the beach area of the Caribe Hilton Hotel in San Juan and we also offer tours at Fajardo for the Fajardo/ Ceiba Islands and Culebra.
San Juan, Puerto Rico
Meets animal welfare guidelines

Awards
Travelers' Choice
2024

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Tours and Tickets by Aqua Adventure
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,127 reviews
Excellent
947
Very good
103
Average
30
Poor
17
Terrible
30

Briana B
1 contribution
4.0 of 5 bubbles
May 2023
I don’t know how to swim so it was amazing to be able to “snorkel” without having to know how to swim, I only wish I saw more things like turtles but that’s completely out of the tours hands. I gave 4-5 because also they only accepted cash for the pictures they took and if I would’ve known that beforehand I would’ve brought cash but instead I had to go to an ATM and pay a fee to get the cash. In 2023 I feel all major tours should have a credit card payment option.
Written May 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karyn B
Niskayuna, NY18 contributions
5.0 of 5 bubbles
Feb 2020 • Family
Many people fear taking a tour outside of the cruise excursions. Royal didn't offer any scuba so we had no option. They were professional and ensured that we got back to our port in time to leave on the ship. My two children got their PADI certificaiton over the summer and we wanted to scuba dive on this trip as a family. Due to a recent medical condition my husband wasn't able to dive. However, the guide was professional, helped tremedously with the kids (12 and 14), were safe and provided a lot of guidance. The visiblity was "OK", and had nothing to do with Aqua Adevnture. The weather was windy this week and recent storms caused the water visability to be compromised. The visiblity was about 10-15 feet, we were still able to see a variety of fish and interesting sea life. The shore entry, slow grade entry to about 25-30 feet depth, and the mild conditions make this ideal for beginners. I would highly recommend using Aqua Adentures and I will use them again when/if afforded the opportunity.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anna S
Portland, ME1 contribution
5.0 of 5 bubbles
Dec 2022 • Family
Our family had a great time with Aqua Adventure, doing a small group snorkel exploration from the Fajardo Ferry and out to various islands. The crew flexed with the weather and made sure we could do all the guaranteed activities while staying safe. They had lots of drinks and food on the boat as well. Edwin and Anthony in particular were nice to all of us and answered lots of questions!
Written December 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Scott R
Grapevine, TX25 contributions
2.0 of 5 bubbles
Dec 2022
It was ok, definitely not great. During my visit the surf conditions had rip currents and strong surf nearly everyday. I was aware of this when I booked and I expected Aqua Adventure to contact / advise me / not accept booking if the conditions would not be good for this activity.
However, they never contacted me until 20 mins before my scheduled activity and they tried contacting me via text (I was driving to the activity). They advised the conditions were poor and if I did not want to do the activity I could reschedule or "hang-out" at the Hilton Caribe for the day, or I could do the activity anyway. Refund was not an option given. I asked if the activity was still considered safe based on their advice of conditions. Their reply? "Oh, we never allow the activity if it isn't safe." Ok... so what is the caution advisement regarding conditions? It was never explained, but I understood after it was over. My issues with this activity are/were:
1. No classroom type instruction at all (this was listed in the description). The basic instructions were in the surf.
2. I had done SCUBA once, previously in a pool, i would not advise doing this activity for the first time. You are trying to learn important instructions while also dealing with surf/environment.
3. The conditions made for a sub-par experience. Visibility was about 20 feet. I did get to see a lot of colorful fish and objects on the bottom but that was about it.
4. The activity was cut 35 mins short. I was up on the surface and heading in with 35 mins left on the scheduled activity.
Written December 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

hgupta1
1 contribution
1.0 of 5 bubbles
Dec 2023
We requested for a refund, send them a bunch of emails but no response.

Firstly, we came in early and the training didn’t start immediately, the weather was still good but Michael the instructor took quite a long time with the equipment and instructions (with a lot of unnecessary personal talk), which was a waste of time (nice guy but was wasting time during the good weather).

Secondly, the gear was terrible , snorkeling masks that did not seal well, the weights were unbalanced and we could not swim. The air flow for the breathing equipment wasn’t adequate which was conveyed before heading into the waters but the problem wasn’t addressed and ignored multiple times. He had to back out of the water in panic and the instructor paid no attention to the situation.

More importantly, from our previous experiences and stories from friends, in this one there was hardly any underwater life. We’ve had better experiences from snorkeling. We weren’t deep in the ocean like it is expected but in shallow waters amongst the waves where the visibility was bad. We could barely see 3 fishes or any colours which is nothing like the pictures advertised or any other scuba experience.

Two of us even had a life threatening experience. It didn’t feel like Scuba diving. We requested a refund but they didn’t even bother to respond to us. We would like to add that after passing on our feedback to Michael personally that he admitted that the current was too strong to see or enjoy fish out there today. We were talking about the term “confined waters” which is too technical., the riptide was is still too strong in these confined waters. When professionals like him know it’s the case and difficult for beginners we can’t fathom why the date isn’t post poned but rather just continue to take our money for such an experience on the same day in terrible conditions.
Written January 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback. Let's begin by addressing the concerns you raised regarding equipment preparation. Given that you were participating in the discover scuba diving program for the first time, we prioritize a meticulous setup to ensure a thorough understanding, especially for groups with varying swimming abilities. The masks provided are standard for all customers, and it's important to note that facial hair can compromise the seal, leading to water leakage. Concerning the weights and swimming challenges, these are common issues for first-time divers, particularly when swimming skills are still developing. Contrary to the assertion of a life-threatening situation, all participants engaged in the entire 45-minute activity underwater. For safety reasons, especially during initial dives, we remain in shallow waters to mitigate potential risks, allowing participants to ascend easily if needed. It's disheartening to read your post, particularly as you expressed satisfaction with your instructor post-dive. However, we understand that expectations for marine life sightings may vary, and ocean conditions are unpredictable. Unfortunately, the refund request based on the perceived lack of marine life contradicts the positive feedback received immediately after the activity. We appreciate your input and strive to provide a safe and enjoyable experience for all participants. If there are specific aspects you would like to discuss further or if there's anything we can do to address your concerns, please feel free to reach out. Best regards,
Written January 22, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cristina202356
1 contribution
1.0 of 5 bubbles
May 2023
This is really not a diving site, the deepest part was about 19 feet, the reef area is dead, you see more life in the culvert area. Also, the fins provided are snorkel fins not diving fins. When "diving" so close to the surface the waves can make it quite strenuous to move around with snorkel fins. Access to the reef area is awful, you need to drag yourself, with the aid of a rope, over an area full of sea urchins with no more than a couple feet of water above, so it is not like you can float above it.
Written June 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

williwanna
Boston, MA105 contributions
5.0 of 5 bubbles
Jun 2021
I did the Culebra Excursion (6hours) scuba dive tour with Aqua adventure. The trip start early in the morning, we took a boat to a small island near Culebra island (or maybe part of Culebra). It has been 2 years since my last dive. So this trip is more like a refreshing dive. Overall I would say:
1. the dive master is great. He is accurate and direct. He intentionally made troubles, and ask us to answer and tackle. Very fun. I like his style a lot. He really spent most of the time under water while still make sure we are safe
2. We did 2 tank dives for only 1 dive site. We did dive toward different directions. The dive is quite shallow though. But for a refreshing course, it is not bad.
3. The crew members are great. I especially love the captain. Very funny guy. He knows the ocean extremely well as well.
Written June 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

krashkole
Reno, NV4 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We are in PR for 10 days, newly certified a year and a half ago. I am not very comfortable with my scuba skills & the Plan was to scuba during our time in PR to practice. We found Aqua Adventures at the Caribe Hilton (know that when we pulled into the Hilton security, the bellman or valet knew that Aqua was located on the property or where; however, the gentleman in valet went to inquire and then directed us to where Aqua is). Jai was so friendly, knowledgeable & helpful (she is such a great “face” for this locally owned company), that we scheduled a refresher for the following day. Since we were not staying at the Hilton Jai gave us a tip on where to park for a reasonable rate close by for the next day. The day of the refresher we met Tony our dive instructor who was so easy going and patient with us giving us gentle reminders & guidance on our newly acquired skills. We started in the cool (temperature) pool & ended our dive in the comfortably warm, sheltered cove. Visibility was about 4 ft for us (likely due to the weather), very mild current (nice place to build your confidence) & depth about 15 ft (perfect for remembering how to equalize). We are hoping to book more dives (depending on weather) out of their Fajardo site...will report back once we complete.
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

phoebea365
New York City, NY1 contribution
5.0 of 5 bubbles
Aug 2021
We learned to Scuba dive at Aqua Adventures and loved it! They have a beautiful calm bay with fish that will swim right up to you. Our instructor, Eddie, was patient and encouraging, and worked with us to make sure that we got the most out of our experience. It was fun and fascinating, and I highly recommend it for anyone with an interest in undersea experiences!
Written August 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Inspiration31325
1 contribution
5.0 of 5 bubbles
Apr 2022 • Family
The staff was great and humorous. I accidently booked the snuba adventure instead of the sea trek and they had no issue with allowing us to change even after we had begun suiting up. The guides made sure everyone was comfortable in the helmets before proceeding with the excursion. Would definitely recommend and would do it again.
Written May 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

Aqua Adventure - All You Need to Know BEFORE You Go (2025)

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