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Address: San Juan, Puerto Rico
Phone Number: (787) 791-7509
Website

TripAdvisor Reviewer Highlights

Read all 107 reviews
Visitor rating
  • 37
    Excellent
  • 20
    Very good
  • 9
    Average
  • 11
    Poor
  • 29
    Terrible
Wasn't awesome; wasn't terrible

Rhw252 reviewed this company recently and his/her post was a spot on experience for my family as well. What went poorly: 1. Very dark paddling through the mangroves. The guide... read more

3 of 5 starsReviewed 2 weeks ago
usnstar
,
Washington DC, District of Columbia
via mobile
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107 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Washington DC, District of Columbia
Level Contributor
57 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rhw252 reviewed this company recently and his/her post was a spot on experience for my family as well. What went poorly: 1. Very dark paddling through the mangroves. The guide, in the future, needs to gather everyone to him. Ask all to be quiet and describe what to do in a slowe cadence (he speaks english at Puerto Rican speed).... More 

Helpful?
Thank usnstar
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

My family booked the buoluminescent bay tour with eco action adventure tours. They told us to be there at 7 but after rushing my kids through dinner to get there on time we had to wait 40 minutes before their bus arrived with the other guests. Once everybody signed in the "guide" rushed through some unintelligible basic kayaking skills. Entry... More 

Helpful?
1 Thank rhw252
Skokie, Illinois
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 25, 2016

I have been trying for at least 2 days now to make a reservation with this company for a large group. Very disappointed in their customer service, they don't call back when they say they will, they are rude on the phone and act like they can't hear you and then hang up on you. Trying to make the reservation... More 

Helpful?
1 Thank tgarcia74
Storden, Minnesota
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 23, 2016

I scheduled the appointment to go to the Bio Bay to see something amazing. But we were there very early just because we had just got done with a catamaran in the afternoon. So I knew it was going to be a long day but we were flying out on Sunday. So we get there with the assumption I had... More 

Helpful?
Thank amyleigh2016
Level Contributor
26 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed February 11, 2016

I scheduled a bioluminescent bay tour with Eco Action Tours for a party of 8 family and friends. Fortunately I had the confirmation email on my phone because when we arrived the very nice man who was checking people in said he didn't have us down for the night I reserved for (as verified in the confirmation e-mail I had).... More 

Helpful?
Thank Brian J
Beavercreek, Ohio, United States
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 26, 2015 via mobile

Almost impossible to know where to start with this. Kayaks took on water; two of the guides got in to a fight (hitting each other with oars and one of them got a nasty cut on his face); one of the guides bailed out and left my son alone in complete blackness to find his way... Would not wish my... More 

Helpful?
4 Thank Terry D
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 6, 2015

We were greeted by a nice man that picked us up in Old San Juan at the entrance (the city streets are quite small for a larger van), and he promptly started to tell us about the island and everything that it has to offer in the ways of culture and tourism. After picking up the rest of our travelers,... More 

Helpful?
1 Thank Damian G
Wylie, Texas
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 4, 2015

We chose this company for the half day el Yunque Rain forest tour. Our guide picked our family up at our hotel on time in her jeep, took us to Plaza del Mercado (known as La Placita by locals) Santurice for a quick fresh fruit smoothy surrounded by basket or bushels of fresh fruits and vegetables, some we had never... More 

Helpful?
Thank DaneLadyLHW
Montgomery, Texas
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 14, 2015 via mobile

I was looking for a bio luminous tour while in Fajardo. All of the other companies were booked, so i tried this one. This is not a tour company at all, just a company that books unsold tours for other companies. They claim to book you a tour and hope a space opens up. The employee who answers the phone,... More 

Helpful?
5 Thank LKBearfan
Logan, Utah
Level Contributor
39 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 16, 2015

The bioluminescent lagoon was absolutely amazing! The tour itself was good and we were grateful to Peter for his friendly and flexible communication at the time of scheduling. When we arrived the group was a little hard to find. The tour started late because some kayakers were having difficulty getting around and the team had to go retrieve them. I... More 

Helpful?
Thank MelanieMDR

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?