We at Kool Runnings would like to apologize for the condition of the lazy river on the day of your visit. Here at Kool Runnings, water quality is of the utmost importance as we strive to provide a fun and safe envrionment for all of our patrons. We maintain our pools according to international standards,  Oour chemical levels are checked at hourly intervals and adjusted based on our readings to maintain clarity and safety.  Every morning, each of our slides and pools is are tested before the park is officially declared open. On the morning of your visit,  we were performing upgrading work on some of our pool filters which caused the water in the lazy river change from its crystal clear color.to a dark green. While the chemical levels were still within acceptable limits up to par, we  played it safe by closing lazy river until the normal color was restored as it was by late that evening.the next morning. Knowing that this closure affected some of our slides, we offered all patrons a 25% discount for the day. Our upgrading work was complete by the following day, and all our pools are back to their usual crystcal clear selves. We are truly sorry for the inconvenience this caused and welcome the opportunity to make it up to you on your next visit.

The management at Kool Runnings Water Park is extremely disappointed about you and your son’s experience at the water park on such a significant day of your son’s life. This is completely in conflict with all the training and planning and preparation made each day in an attempt to ensure that all guests are completely satisfied. Many of our guests have questions even after their preliminary briefing on their arrival and we try our best to make ourselves available to assist in any way by looking out for first time visitors to the Park and to the island. Kool Runnings, priced at a lower rate than many other attractions, provides a desirable location for local and overseas guests and offers an opportunity for cultural exchange in a lively and fun filled environment. In an effort to make all patrons welcome, activities are conducted in which all can participate and foods offered include local as well as fun items young people associate with outings and amusement Parks. We must admit that there are those 3 days at the beginning of summer when the ratio of children to adult patrons is higher than any other period. The pattern has been well established that every year, several local school groups choose Kool Runnings as the place to be to cool off from the stress of exams at the close of the Jamaican school year. During those 3 days we typically experience a high volume of local children. Many of these children, unless they have left the island, have never seen a water park, in fact have never seen an amusement park before and may have travelled in excess of 5 hours to visit Kool Runnings. This and having the opportunity to be released from the confines of the classroom in the company of all their friends may contribute to their being more than overly excited about experiencing our rides and their sheer determination to maximize on the outing. We apologize if you felt alienated or uncomfortable. We are taking steps to make our hotel and tour operator partners acquainted with the fact that those 3 days in particular are extremely busy at the park and that overseas guests may have a much better experience coming on another day. Our greeters at the Park will also be told to take the time, however busy they are, to take overseas visitors and non school group patrons aside and urge them, should they not wish to leave, to take advantage of the activities offered at the new Adventure Zone first of all and leave the water slides until late afternoon. At that time the crowds thin out as the children begin the long journey home. We thank you for taking the time to review and certainly appreciate your feedback. We encourage you to write us personally at info@koolrunnings.com so that we can try our best to make it up to you. Regards, The Management and Staff of Kool Runnings

Thank you sony t for your review. The management and operators extend their sincerest apologies for not meeting your expectations on your recent visit to our facilities as we pride ourselves in providing superior customer service to our visitors through on-going training of our team members to maintain our operating standards. We do hope you will visit again as we look forward to hosting you and your family soon! Thank you once again for choosing Kool Runnings Adventure Park and remember to always stay KOOL....

Dear Guest, Thank you very much for your review. We are happy to hear that your kids enjoyed our water park. In terms of pricing, we do appreciate your feedback. We have found that in general once guests learn that they can spend the entire day here inclusive of rides for one flat rate, especially when compared to other attractions, they feel they gained value for money. We also have our twilight rate where guests can pay half price beginning at 4 pm. We do hope to see you again soon! Next time you come check out some of our new addition for adults like Paintball and Rafting on the Great Morass. Regards, Shari

Thank you for your review SionGB. At Kool Runnings Adventure Park the management and operators pride ourselves in providing world class customer service for all our clients through ongoing training. We are pleased that you enjoyed our facilities and more so that you were able to experience the park in its entirety to include a few adventure zone activities. We look forward to hosting you and your family soon. Thank you once again for visiting and remember to......always stay KOOL!