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Club Mobay Departure Lounge

10,425 Reviews

Club Mobay Departure Lounge

10,425 Reviews
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Sangster International Airport Donald Sangster International Airport, Montego Bay Jamaica
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ATV or Dune Buggy Safari & River Tubing From Ocho Rios, Montego Bay & Negril
4WD, ATV & Off-Road Tours

ATV or Dune Buggy Safari & River Tubing From Ocho Rios, Montego Bay & Negril

Journey into the Jamaican countryside on a powerful ATV or Dune Buggy<br><br>Learn the history of an old sugar factory at a colonial-era estate<br><br>Explore scenic terrain and stop in the village of Chester<br><br>Jump off the cliff into the deep blue water of a private cove<br><br>Float along three miles of the beautiful White River<br><br>Start your journey from the 17th century Spanish Bridge<br><br>Pass over, limestone riverbeds and beneath arching bamboo
$330.00 per adult
10,425Reviews335Q&A
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Amy R wrote a review Sep 19
Gilbert, Arizona29 contributions6 helpful votes
Club Mobay definitely made our entry into Jamaica as smooth as possible. My Wife and I recently traveled to Jamaica for a vacation. It was a nerve racking process getting the proper authorization prior to entering the country. We needed a negative covid-19 test at least 10 days prior to arriving. Then, starting no earlier than five days prior to arrival, we needed to fill out online travel authorization requests with the Jamaican Ministry of Health. The website states that you should receive your documents within 48 hours, ours took over 100 hours. We did not receive approval until 12 hours prior to our flight time! Needless to say, we had a lot of sleepless nights leading up to our trip. Upon landing in Jamaica, we exited the plane and almost immediately saw a young man, Kevar, from Club Mobay holding a sign with our names upon it. He quickly guided us to the front of the line where a soldier in fatigues took our temperature and handed us a small scrap of paper with the temp written on it. (don't lose this paper) We were then guided to a nurse in full PPE to begin our entry interview. This took about 5 minutes. Next we were guided to a customs officer, then to retrieve our luggage and finally to the Club Mobay lounge. The entire process was smooth and easy. In the lounge, we were offered food and cocktails while we waited for our transport to our resort. Everyone was friendly and efficient and we were on our way in no time at all. Our return to the USA was just as easy. Since the flight was international, we needed to be at the airport three hours ahead of departure. The waiting area at Club Mobay was clean, comfortable and properly spaced. Because of Covid, the display cases were empty, however, the wait staff (Garrett) made sure that we had enough to eat and drink while we waited for our flight. Garrett was incredibly attentive and friendly. They made announcements when each flight was nearing the boarding process, so we just walked straight to the gate and onto the plane. It was definitely worth the extra money, and we would highly recommend Club Mobay when visiting Jamaica.
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Date of experience: September 2020
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Response from Nicholas W, Director of Sales at Club Mobay Departure Lounge
Responded 2 days ago
Hello Amy R, Thank you for including our bundle service and sharing your experience with us. It is always our aim to make your first and final moments in paradise a memorable one. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with traveling, allowing you to relax and savor every moment of your well-deserved vacation on both legs of your trip. Having a personal escort meet and greet you and take you through the entire process, expedited through immigration and customs, and even to assist you with baggage retrieval had to feel amazing and much like the VIPs, you are to us! Going back home, the same treatment – expedited service through security red carpet style, then to our lounge to relax, grab a bite and drinks. We are happy to hear that you enjoyed our lounge and got the chance to indulge in our delicious treats with complimentary beverages. Our team works hard to meet expectations like yours, and to hear that Kevar and Garrett were exceptional is truly a delight. We appreciate you holding our services in high regard so much that you will never come back to the island without Club Mobay again. Thank you for making Jamaica your destination of choice. We are looking forward to seeing you again soon.
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iriding wrote a review Sep 17
Orlando, Florida278 contributions111 helpful votes
This will be my sixth time of using club Mobay it was a little different because of all the Covid nonsense I would still highly recommend using this service Xavier was a real nice character to chat with and we were in the line for about 45 minutes to get health screened nothing that could be done about that on our departure the airport was absolutely deserted it’s always nice to go to CLUB mobay I wish they would’ve had the upstairs open but I understand they got it operate on less staff the downstairs is a nice lounge separated into a few people but it’s just nicer upstairs Petta gay our server was delightful
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Date of experience: September 2020
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Response from Nicholas W, Director of Sales at Club Mobay Departure Lounge
Responded 5 days ago
Wow iriding, it is customers like you that keep us going. COVID has changed a lot of things, but customer service will always remain as one of our top priorities. We are happy that both Xavier and Peta-Gay were able to positively impact your entire experience upon arrival and departure. Thank you for visiting and sharing your feedback with us. We hope to serve you on future trips to Jamaica!
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Renaee H wrote a review Sep 17
Madison, Alabama110 contributions9 helpful votes
Love the easy entry once getting to the airport and the assistance from the friendly and knowledgeable staff of Club Mobay. After a day of traveling, the arrival lounge is a very welcome treat as well. On departure, the fast tract service is also welcomed and the departure lounge is a wonderful place to relax while waiting on your flight. I will always utilize Club Mobay on visits to Jamaica.
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Date of experience: August 2020
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Response from Nicholas W, Director of Sales at Club Mobay Departure Lounge
Responded 5 days ago
Hi Renaee H, We are blown away by reading how much you enjoyed your Club Mobay departure experience! We are thrilled you enjoyed the entire experience from the fast-track service through security to sitting and relaxing in comfort with complimentary snacks and drinks while awaiting your boarding call. A BIG Thanks to you for including our services on every trip. We appreciate your loyal patronage and the time taken to write us this wonderful review. We look forward to hosting all of you on your future trip(s) back to the island! Have a fantastic day.
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Velvet O wrote a review Sep 15
New Orleans, Louisiana8 contributions
+1
We stayed at Moon Palace. Fantastic hotel and service was amazing. We end the trip in VIP lounge at the airport wait staff Ms. Cansandra and Bartender Ortega is the best. This was best vacation we have had.
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Date of experience: September 2020
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Response from Nicholas W, Director of Sales at Club Mobay Departure Lounge
Responded 1 week ago
Hello Chicity3, Moon Palace is certainly a fantastic resort. We appreciate you holding our Club Mobay VIP services in high regard. Kudos to Casandra and Ortega for making your experience even more memorable! Thank you for making Jamaica your destination of choice. We are looking forward to seeing you again soon.
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Tracey C wrote a review Sep 13
2 contributions
Great service and staff! It was really nice to have a comfortable and clean place to relax prior to our flight.
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Date of experience: September 2020
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Response from Nicholas W, Director of Sales at Club Mobay Departure Lounge
Responded 1 week ago
Hello S7199UTtraceyc, Thank you for visiting and sharing your kind words with us. We are happy to hear that you had a wonderful time at Club Mobay! We will keep offering you the best service. We work hard to meet expectations like yours so if you’re happy, we are too. We appreciate your feedback and hope to see you again soon.
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