Hard Rock Casino Punta Cana

Hard Rock Casino Punta Cana

Hard Rock Casino Punta Cana
4.5
12:00 PM - 4:00 AM
Monday
12:00 PM - 4:00 AM
Tuesday
12:00 PM - 4:00 AM
Wednesday
12:00 PM - 4:00 AM
Thursday
12:00 PM - 7:00 AM
Friday
12:00 PM - 7:00 AM
Saturday
12:00 PM - 12:00 AM
Sunday
12:00 PM - 4:00 AM
About
Turn it up with the hottest casino in the Caribbean. Home to the best action in the Dominican Republic, our 45,000-square-foot Casino features exciting play at 37 unique tables and more than 439 of your favorite slots. Go big with the international flavor of our Poker Room with our Texas Hold’em. Enjoy the pulsating energy of Blackjack, Craps, Roulette or Baccarat, or find high-limit thrills and top-shelf service at our VIP area and Asian gaming with a variety of tables games and options for slots as well. Watch your favorite sports in our Sports Bar's BIG Screen. You don't need to stay here to play here and enjoy our delicious restaurants offers - Montserrat manor and Youyu noodles bar. Also, you can try the flavory Messi burguer /Messi sandwich and the sophisticated mixology of our Casino center bar and Sports bar.
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  • Christopher S
    2 contributions
    5.0 of 5 bubbles
    Great night out! Or several…
    Did not stay here but will be next time I visit DR! Casino is open to all resorts FREE and one restaurant in the casino which is excellent!! The rest of the restaurants are only for hotel guests… you CAN come here for dinner and gamble without staying at the resort no entrance free just grab a player card and go… all USD currency, atms give Dominican peso come with cash
    Hi Christopher S, Thank you for sharing your positive experience at our casino! We're glad to hear that you enjoyed your visit and appreciate your feedback on the different options available for dining and gambling. Thank you again for your review and we look forward to welcoming you back on your next visit.
    Written March 29, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled as a couple
    Written March 27, 2023
  • MARK D
    3 contributions
    5.0 of 5 bubbles
    Exelente
    This is my 7th trip & my wife and I have an excellent time. They have upgraded the rooms, the restaurants and the activities. The activities were a lot of fun and led by Oberson. Who is excellent at getting all the people involved so that we have a great time. The staff that told her hands all the way through Wade, who led by our butlers Elvido and David and we were taken care of at the pool every day by Scooby Doo. Santo, Santo and Jose made sure that as far as food we got whatever we needed a great destination for families
    Hi O3263PDmarkd Thank you for leaving a review about the awesome service you received. We are happy to hear that our staff gave you an outstanding service and exceeded your expectations. We look forward to your next visit to our property
    Written May 11, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited May 2023
    Traveled as a couple
    Written May 6, 2023
  • Yorlly V
    1 contribution
    5.0 of 5 bubbles
    First time here and had a blast!
    Came with my family on a trip and had a lot of fun. Our butlers were Jose Lugo, and John Carlos. They hooked us up every day with the best seats at the hall of fame pool, at the shows, and made sure we knew which were the best party spots. The pool concierges Scooby Doo, Elvis and Brainer were awesome. Very friendly and made sure we were having fun. A big thank you to Pablo and Eva for taking care of us. We were a pretty big group, but we always had what we needed for drinks and food. The bartenders were also great and recommended some really good cocktails. Thank you to Ambioris and Jose Gonzales!
    Hi yorllyv2023 Thank you very much for your good comments about the property and our staff. For us it was a pleasure to serve you, and we hope to have you back soon.
    Written August 25, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled with family
    Written August 14, 2023
  • Darrick R
    Longmont, Colorado3 contributions
    5.0 of 5 bubbles
    Fran makes this the place to be!
    Hard Rock Casino in Punta Cana is hands down the best island casino in the Caribbean! And it’s not even close. Franji Pacheco provided excellent customer service in the casino, and made me smile each night. She greeted me, and answered all of my questions. She is a huge asset, protect this lady at all cost! Thank you Franji!! Hope to see you again soon!!
    Hi DarrickReid We are so happy to hear you had a lot of fun in our casino and that Franji provided you with amazing service! We hope you will come back and visit us again soon and have another wonderful experience.
    Written August 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled with friends
    Written August 25, 2023
  • patti P
    1 contribution
    5.0 of 5 bubbles
    Very memorable
    We enjoyed the hotel and casino. The casino attendants Franji Pacheco and Carlos and jade were so nice and helpful to me. They watch over me and helped me with anything I needed. I really loved the service they gave to me. I wanted to let the casino know I've been to several casino's and there staff is terrific. I rate the casino and service with a 5 for excellence.
    Hi patti P Thank you so much for your comments and feedback about our property. We want to especially thank you for your kind words for the services provided to you by Rosanna, Franji and Jade. Thank you and please visit us again soon!
    Written August 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled on business
    Written August 27, 2023
  • Gabrielle L
    1 contribution
    5.0 of 5 bubbles
    Fabulous casino bartenders
    Leandro and Jassiel were amazing bartenders during our stay at the Hard Rock. They always made our time at the casino amazing and took so much time and effort to craft beautiful and delicious cocktails, especially the espresso martinis! We will 1000% be back. Thank you so much!
    Hi 333gabriellel Thank you so much for your comments and feedback about our Casino. We want to especially thank you for your kind words for the services provided to you by the associates you listed in your message. Thank you and please visit us again soon!
    Written September 27, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written September 24, 2023
  • Cristian M
    1 contribution
    5.0 of 5 bubbles
    My experience at the hard rock
    My experience at the hard rock was absolutely amazing!! From the food to the clubs to the casino. Everything was beyond my expectations. If you do gamble please sure you sit at Gabriel’s table. Gabriel is the best dealer I’ve ever had at any casino. He was so unbelievably loving and caring. My wife and I had a great time playing there. Also Angela Castro was incredible as well. Thank you Hard Rock! Can’t wait to be back.
    Hi cristianmR5537XA Thank you for providing us with feedback on your experience in our casino. We are thrilled to hear Gabriel and Angela went above and beyond to provide you such a memorable experience. We hope you come back and visit us again soon!
    Written October 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written October 4, 2023
  • Larry Shuemate
    16 contributions
    5.0 of 5 bubbles
    Watching sports. Eating good.
    Great food late at night watching football and the world series at the same time in the big screens. Very friendly and great service by the staff, especially Perla!! Great job and gracias!!
    Hi Shuem8 Thank you very much for your good comments about our casino, Sports Bar and Perla's service. We hope you return soon!
    Written November 20, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled as a couple
    Written October 30, 2023
  • Sarah H
    1 contribution
    5.0 of 5 bubbles
    Christmas holiday 2023
    This place is amazing, the location, beach, pools and food and restaurants. The only thing I would change is there to be more branded drinks and more places to get ice cream and coffee. But Ramon at the Woodstock and central pool made our holiday he was so attentive and fun he brighten our day with his drink delivering was amazing. He even got in the pool to give our daughter her drink. What a guy we will miss him.
    Visited December 2023
    Traveled with family
    Written December 29, 2023
  • Jeffrey T
    Oklahoma City, Oklahoma31 contributions
    5.0 of 5 bubbles
    Casino waitress and managers THE BEST SERVICE
    The Casino workers are excellent very good service from Kristol, Johanna and FranzJ they are the best I would never go anywhere and I’ve been going here for 12 years. These people really care about customer service. Thanks for everything.
    Hi 580jeffreyt Thank you so much for your comments and feedback about our Casino. We want to especially thank you for your kind words for the services provided to you by the associates you listed in your message. Thank you and please visit us again soon!
    Written January 18, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Traveled with family
    Written January 4, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles3,281 reviews
Excellent
2,421
Very good
544
Average
182
Poor
60
Terrible
74

QueenChantal14
Lasne, Belgium176 contributions
1.0 of 5 bubbles
Jan 2021
I only put a small round to attract the attention of managers. We are here to play and to have good time. We are not here to dance or to listen to the music so a DJ is really not necessary expect for special occasion.
From 9pm to 11pm the music is so loud that I couldn’t hear the sound of my slot !!!
Finally, I didn’t play because it was unbearable !
After saying that, the casino is very nice, all the staff is hyper friendly, waitress take care if you...
See you !
Written January 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi QueenChantal14 Thank you very much for your feedback on your recent trip to our casino. We apologize we did not provide you with an enjoyable experience when you were playing slots. A member of our Casino Leadership team will reach out to you directly to find out more information about this matter and any other observations you may have from your recent trip. We hope you give us another chance to provide you a memorable experience at our casino .
Written January 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrew
London, Canada257 contributions
1.0 of 5 bubbles
This casino has no Hard Rock Cafe and the only restaurant in the casino that welcomes you is an Asian restaurant which I have no idea what it has to do with rock and roll. The other restaurant in the casino is always booked up in advance. You can get a day pass so you can eat at the hotel Buffett for 180 US which is not worth it. The machines were horrible for payouts I won 180 free games on a 30 cent bet and only won $23. In Canada I would have won at least a $100. I work for a casino so I know when the machine payout is tight. No one in our group of 8 won anything. If you are looking to go spend your money and not eat anything but Asian food and not win anything this is the place for you
Written April 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andrew-Patterson1971, We wanted to thank you for providing feedback on your experience. We apologize for the inconveniences you may have experienced and we sincerely regret that we were not able to fulfill all your expectations this time. In addition to our Youyu and Montserrat manor restaurants, the central casino bar offers tapas, pizza, hamburgers, among others. Our slot machines meet international standards and our customers have won big jackpots. Again, thank you for providing us with your feedback and we hope to be able to give you an excellent experience should you choose to visit our property in the future.
Written April 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

melanie
4 contributions
1.0 of 5 bubbles
We went to the Hard Rock Casino for the day and had such a poor experience.
Before I go into our bad experience, the bartenders at the main bar were awesome! Very friendly and helpful! We sat down and talked to them for a little bit. I feel bad that I didn’t write their names down. We liked them so much we tipped them $20 each for 1 one drink.
So I that’s is how our experience started at the casino. However that great experience at the bar didn’t extend to the rest of the casino…
We started playing some slots and decided to move to the tables while the rest of our family of 8 people continued at the slots. When we went to sit at the table we were told we had to get a players card.
So we got up and got a players card and went back to the table.
While I went the bathroom, my husband started playing blackjack. They refused to take the $100 bill bc there was a small tear at the bottom. Oh and by the way this was the $100 bill we got from this casino when we cashed out our slot money.
Then I sat down, very unfriendly!! To the point that I played 2 hands and left.
Then my husband moved to a slot machine and won $280. When we went to cash out we were told that he needed to have put his players in order to collect our money even from the slot machines.
I told her her that she was the first person to tell us that. I was only told I needed one for the tables.
Luckily she was nice and let me cash out our ticket but sh made it seem that anyone else wouldn’t have allowed this.
This seems like a scam and not sure how this is DR law when the casino at our resort doesn’t require it.

This entire experience was not what I had expected. It was very poor. I would never go there again to the casino and it left a very poor impression that none of my family would stay as a guest.

In summary:
1) casino staff at the tables were rude
2) players card requirement- not sure how this is a DR requirement, but if they are going to enforce that there needs to be signs right at the front when you enter. You shouldn’t be allowed to play a slot machine without inserting your card. How horrible would it be if you couldn’t cash out bc you didn’t know.
3) really poor experience
Written December 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Travel52255391632 Thank you for taking the time to share your feedback regarding your recent experience at the casino. At Hard Rock Casino Punta Cana, we strive to deliver unparalleled service to all our guests and we are disappointed to know that you’re were unhappy with your experience. Kindly note that the players card is a legal requirement. Dominican Law 155-17 requires all casino guests to be registered in order to process any transaction or play within the casino. Signs are located at the entrance of the casino and also at each slot machine referencing the requirements. We do strive to greet and interact with all our guests in the most courteous and friendly manner possible however it does appear that you and your group had a different experience at the tables. We do apologize for any unfriendly behavior you received from our dealers as this is not acceptable and not the standards we try to instill in our Team Members. The dealers however are instructed not to accept any money which is torn or defaced as we can not accept them in the Dominican Republic. We do appreciate your honest feedback and hope that this do not discourage you from choosing Hard Rock Casino Punta Cana for your future gaming destination.
Written January 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Payton
4 contributions
5.0 of 5 bubbles
Mar 2021 • Family
What a great way to celebrate my birthday! This was only my second time coming here, but with all the amazing staff, it felt like I have been coming forever. Shout out to Alex, Ney, Virbrum and other entertainment staff for always being fun, kind, and putting on good activities throughout the day. However, I did miss YEFRI CAPUCHINO a lot! He was there the first time we came and he made us feel included all the time and we were never bored. Wish he would come back!
Written March 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 255paytond We're so happy to hear you had an amazing birthday. Thank you for the great feedback about Alex, Ney, Virbrum and Yefri Capuchino. We'll be certain to share it with them and recognize their efforts accordingly.
Written March 22, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kendra Metcalfe
5 contributions
5.0 of 5 bubbles
Jan 2021 • Family
We are so enjoying our stay here ! We’ve had so much fun hanging out in the lobby every night with various activities and events: karaoke, live bands, singers, etc. We absolutely LOVE taking pictures and watching the interactions with the people dressed up as statues in the lobby. SO FUN & definitely an all around guest favorite :) the kids especially think it’s so cool to see. A highlight of our stay !
Written January 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Kendra_metcalfee We're so happy to hear you had an amazing time every night during our entertaiment activities! Thank you for the great feedback about the property. We hope to provide you with an even better experience on your next vacation!
Written January 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jesse L
1 contribution
1.0 of 5 bubbles
Oct 2023 • Friends
This resort is not all inclusive every time you turn around it costs more on inside the resort, the food is terrible if you even get waiting on, we met 3 people from the staff were actually friendly (Olga @ the members pool, Henry and Patrick in the casino) everyone else only wanted tips and to ignore everyone unless you are apart of the 100grand club with actually has a private pool, the water parks only designed for kids, the ac in the rooms doesn't actually work, they do not stock crown royal and constantly run out of jack Daniel's then tell you they have to try and find it or get approval from a manager to get more and argue non stop about it. The night club is free to get in unless you come in late then you have to pay entry, you can only set down in the club if buy a bottle and all the drinks cost more money. The services in the casino for drinks when playing is so slow to get a drink, its faster run out of the casino to drink and come back in although you can't take drinks in the casino.
Written October 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi jesselW672AS We wanted to thank you for providing feedback on your experience. We apologize for the inconveniences you may have experienced. Your remarks will be shared with our Management and Directors of the departments involved in order to take the corresponding measures. By learning what we can do better, we hope to improve upon the services we provide for each guest. Again, thank you for providing us with your feedback, especially for the services provided to you by Patrick at the Casino and we hope to be able to give you an excellent experience should you choose to visit our property in the future.
Written October 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jianquan Li
New City, NY242 contributions
3.0 of 5 bubbles
Feb 2020 • Couples
This is resort property is too big . We simply can’t walk from our room to the beach. So we have wait the golf car. we call the bus . Same thing if you want to go to restaurants. Not so many bus come around have to wait for awhile, the resort it is not adults only so there is a lot of kids screaming . Running around all the place .
Casino is huge but they make roll made sure favorite the resort, for example the blackjack the dealer get 22 It is push even you get 21 you can’t win that hand !
Not for people want quit place always noisy!
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi quanli88, Thank you for your review and the comments about your recent stay with us. We are sorry we didn't meet your expectations. Regarding the 22 push comment on your review, this is only true on our "Free Bet Blackjack" tables which are clearly marked in the casino. We also have traditional Blackjack tables where when the dealer goes over 21, everyone left in the game wins! We hope you'll come back and give us another try soon!
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Victor P
Sacramento, CA1 contribution
5.0 of 5 bubbles
Nov 2021 • Business
José Manuel, Wanda Floria, and Carmela Álvarez entertained us with great drinks and conversation. Truly lived up to the Hard Rock experience. It made our 1-week business trip a success cementing relationships among 21 countries for the humanitarian aid and disaster response of the Western Hemisphere.
Written November 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi vixz6990 Thank you so much for the comment and for sending us a message about Jose Manuel, Wanda, Floria and Carmela. We really appreciate your note and look forward to the next time you come and visit us!
Written November 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marie G
1 contribution
5.0 of 5 bubbles
Nov 2021
Awesome all-inclusive resort. My husband and I traveled alone but I can see why this is a great destination for families. There are plenty of activities onsite to cater to adults and families on a daily basis.
We enjoyed the various restaurants onsite, especially Zen, Bistro Med, and Montserrat Manor. Staff were really friendly and welcoming.
My husband and I also had 2 Butlers assigned to our stay, Gianniny and Victor. Words can't express how helpful and amazing they were to us. They assisted us in rides to various parts of the resort and booked our spa and dining reservations. They also shared details about any shows or events taking place. They both made our stay feel like a true vacation. Gianniny and Victor work as a great team and their energy alone made us enjoy our stay even more.
Written November 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi R5646XFmarieg, Thank you so much for the wonderful comments about our property and your recognition to Gianniny and Victor from our casino butlers team. We are thrilled to hear you had such a relaxing and fun experience. We hope you come back to visit us again soon!
Written November 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelsey T
7 contributions
5.0 of 5 bubbles
Jun 2021 • Couples
The Hard Rock Punta Cana experience is truly one of the best experiences I’ve had at an all inclusive. All of the servers and people you come into contact with were so friendly, not only with “hi how are you?” But calling you their family and having the largest smiles on their faces. They go above and beyond to make you feel like you are a part of the team there. The service is unbelievable! In addition, I highly recommend upgrading your package to adding a butler service. Our butler service included Gianniny Castillo and Fermín Mota and they were outstanding. Outside of being attentive they greeted us everyday with a massive smile, a fist pump and asking how our stay was. They were constantly looking for how to improve our stay and offered helpful suggestions. In addition they made everything hassle free, from checking in, covid testing to checking out. There was not one moment we felt frustrated or overwhelmed. When we wanted to book a last minute excursion they were there to do it so we never had to stop enjoying ourselves. They made our honeymoon as incredible as it was. Fermín and Gianniny we cannot thank you enough. Outside of the service the resort offers so many different pools and each pool gives a different environment so you can go from zen, to adult only and relax to party it up. The food was outstanding and they offer an array of different options. Overall, we will definitely be returning to this resort and if you are considering Hard Rock Punta Cana between others, I must say that Hard Rock’s service is unmatched. And let’s be real, service can make or break a trip. Their service from top to bottom will make it.
Written June 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi kelseyt491, Thank you so much for the wonderful comments about Gianniny y Fermin from our casino butlers team. We are thrilled to hear you had such a memorable experience and a perfect honeymoon. We hope you come back to visit us again soon!
Written June 28, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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