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I'll just say this is my opinion of my experience. I'm giving this a "poor" instead of "terrible" because I wrote the owner Ken the same day and he graciously responded quickly, apologized and refunded half of what we paid. I thought that was very professional. My husband and I do many hiking vacation around the world and this certainly did not compare to any guided hikes we've been on. I'm still giving this a poor rating as I was shocked/ disappointed in the lack of basic safety and customer focus from the tour guide Lambert. I think other potential customers should ask questions before going on a tour with this company. Hopefully, things have improved. we booked a private tour to middleham falls from our hotel Ft. Young. They told us to wear bathing suits as it was an easy hike. It wasn't. The trail was very wet from recent rains and still impacted from Maria. Lambert barely spoke to us. We didn't really get a "tour" or any overview of the local flora/etc. He had a waterproof camera and took off ahead of us. He didn't advise us to bring water or provide water. we didn't see that he had a first aid kit or a phone for emergencies. He stayed ahead of us most of the way. We asked him to slow down several times as the trail was slippery and hard to navigate. He told me not to worry about keeping up with him as he does the trail so often he's very familiar with it. In my opinion, if you're paying for a private tour, a guide should pace with his customers and make sure they feel comfortable. the pace was so fast that we didn't feel like we got to enjoy the view, which was beautiful. We were also dehydrating as it was HOT. I eventually stopped and asked them to go on without me to the waterfall. My husband said when they got there Lambert took his own pictures and didn't offer to help my husband at all. On the way back we had to cross water again near the edge. Lambert crossed ahead of us and went up the trail. He left us to cross it on our own. I almost fell, my husband was trying to help me and keep his balance. Lambert finally came back and helped me. I was shocked at this experience as someone could have very easily been hurt . We would not ever use this tour company again. I think we could have done this hike better on our own at our own pace.…
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Date of experience: January 2019
1 Helpful vote
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Our tour guide, Lambert, took us through the botanical gardens and a drive through Roseau that had the most amazing views. The visit to the Ti Tou Gorge was the highlight. Swimming in the gorge was an incredible experience. He then took us to the Trafalgar Falls for more breathtaking views. Lambert was so knowledgeable and was an excellent guide. We would highly recommend this tour. …
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Date of experience: April 2017
1 Helpful vote
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KHATTS was fantastic! The guides were friendly and knowledgeable, the management and coordinators were flexible even when we needed to change our itinerary and schedule of activities. They took care of all the transportation to and from the excursions. Overall, excellent and highly recommend!…
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Date of experience: August 2016
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This tour was booked online for two couples traveling together as the itinerary sounded superior to those offered by the cruise ship. Ken met us at the port in Roseau and we were off for a great day off driving the rugged terrain of Dominica, made more difficult buy the 2015 storm damage resulting in some temporary roads and bridges. We traveled from Roseau up the west coast to the north end of the island taking in the scenery, the diverse topography and learning about the history and culture of Dominica from Ken. We stopped periodically for photos and as we were traversing to the east coast stopped at the "Cold Soufriere" with water bubbling from the ground but it was cold instead of boiling hot. we continued through small remote villages and rough terrain noting rain forests along the way. The sight of the Atlantic Ocean emerging far below on the east side was spectacular and eventually we past the home of the Prime Minister in the village of Vielle Case where we witnessed a cricket game in progress. We passed the Bay of Au Tou, where scenes from the pirates of the Caribbean were filmed. We then traversed back to the west side and the town of Portsmouth where we stopped at "The Tomato" for lunch. After returning to Roseau we drove to a scenic overlook of the city and port area. We learned much during this special day and developed an appreciation for the rugged terrain and the difficulties of tending crops and living in the mountains of Dominica. We were totally engaged in conversation and Ken was a wealth of knowledge. Just a great day well spent.…
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Date of experience: January 2016
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Request the tour guide CLEM...he was fantastic. What an amazing family trip. We booked this privately (we were on a cruise and didnt use their excursions). They picked us up from the port and provided excellent travel to 4 sites. Gorgeous rainforest and 2 waterfalls and i gorge. We climbed the waterfalls and saw beautiful forest. Clem actually swam with us and guided us up the treacherous waterfall. What an amazing family memory.…
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Date of experience: December 2015
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