Partagas Cigar Factory
Partagas Cigar Factory
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Tour the cigar factory for a pricey $10.
Partagas Cigar Factory
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.0
492 reviews
Excellent
198
Very good
156
Average
80
Poor
31
Terrible
27
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TravelUntilDawn
Leeds, UK19 contributions
Jul 2019
When we got there, we were informed that the tour wasn't running that day which was no issue as we only went there for the cigar store. A lot of different people tried selling us cigars in Havana but we decided to go here as we'd been told on the way to the hotel from the airport in Varadero that this is a trustworthy place. I did buy some cigars from here and I'm very happy with the quality and price of them. I would definitely recommend the store to someone who wants to buy authentic Cuban cigars. They also have a little bar inside the store so it's a nice place to cool down.
Written April 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eduardo Vieira
Valinhos, SP448 contributions
Dec 2023 • Couples
It's worth a visit to the factory that produces all the pure habanos on the planet, of all brands (which was a surprise for me). Contrary to what Google says, the factory is NOT closed (how could it be if the business drives the local economy?!); What happens is that the original factory is undergoing restoration (it was located
on Rua Indústria, nº 416, close to the fraternity park) and was provisionally allocated on Rua San Carlos, around the corner with Peñalver (I didn't remember the exact number). The visit takes place between 8am and 1pm, starting every hour and you must previously purchase tickets, which cost 10usd per person, at specific locations (I bought them at the Hotel Telégrafo, after visiting the Hotel Holanda and they reported that they were out of stock). system for sale... both are in the central park, practically side by side). The tour lasts approximately 30/35 minutes and you have the opportunity to observe the different stages of the process after a brief theoretical introduction to the main aspects of tobacco cultivation and cigar production. I thought the experience was worth every penny paid.
The sales store is not in the same building and, considering that prices are set by the government, it is not worth visiting, as I found it more crowded than the “habano houses” spread across hotels and throughout Havana Vieja.
on Rua Indústria, nº 416, close to the fraternity park) and was provisionally allocated on Rua San Carlos, around the corner with Peñalver (I didn't remember the exact number). The visit takes place between 8am and 1pm, starting every hour and you must previously purchase tickets, which cost 10usd per person, at specific locations (I bought them at the Hotel Telégrafo, after visiting the Hotel Holanda and they reported that they were out of stock). system for sale... both are in the central park, practically side by side). The tour lasts approximately 30/35 minutes and you have the opportunity to observe the different stages of the process after a brief theoretical introduction to the main aspects of tobacco cultivation and cigar production. I thought the experience was worth every penny paid.
The sales store is not in the same building and, considering that prices are set by the government, it is not worth visiting, as I found it more crowded than the “habano houses” spread across hotels and throughout Havana Vieja.
Written December 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
REDMAN
Egaleo, Greece5,169 contributions
May 2019 • Friends
Build to give you the full experience of a cigar selection. Those good people help you understand and choose the best fit for you.
The cool thing was that they also have a variety of selection of whiskeys or chocolate, to combine with your Pouros! And a special smoking room.
You can also pay with card, rare thing in Havana.
The cool thing was that they also have a variety of selection of whiskeys or chocolate, to combine with your Pouros! And a special smoking room.
You can also pay with card, rare thing in Havana.
Written May 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Biddyboop
24 contributions
Jul 2024 • Couples
Got a tup tup taxi to the factory, he agreed 1,500 peso and when we got there said it was 2,500 peso while we debated. He royally screwed us.
The cigar factory is closed for refurbishments so we could only take a photo of the outside. The "shop" selling cigars and allowing a brief tour is actually at a different location. So do your research on this.
The cigar factory is closed for refurbishments so we could only take a photo of the outside. The "shop" selling cigars and allowing a brief tour is actually at a different location. So do your research on this.
Written July 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tango_tastic
UK Eurocrat in Brussels60 contributions
Jun 2012 • Couples
I can well understand others' confusion. The factory is still marked in guides and tourist maps as next to the Capitolio. And the official cigar shop is still there. The factory is not but you can still do tours. The explanations as to why production moved seemed a bit confused but since January 2012 it's moved out (probably temporarily but not clear - this could be permanent) to slightly more modern premises a 15-20min walk away. It's a walk through Chinatown and its very ordinary shops at the side: the address is San Carlos 812 at the corner with Penalver. The street crosses Avenue Simon Bolivar, just a few blocks away from the Iglesia de Sagrado Corazon de Jesus (itself worth a quick peek). However, just pick up a flyer from the cigar shop to confirm the street address and either flag down a cab (with the risk they'll try to take you to umpteen cigar shops in the interim) or just walk it.
The tour itself is BRILLIANT for 10 CUC (completely trumps the rum museum which is overpriced). I've never smoked, never will, no personal interest in cigars other than as one of Cuba's principal industries. And I really enjoyed seeing the factory, which is a real, live production line with the heat, gossip, targets and CCTV (the employees didn't have this monitoring in the old factory and are really grumpy about its introduction). Bring a bottle of water with you - it gets VERY hot in there and you'll need a quick swig as you trek up and down the factory stairs. But you'll get an excellent explanation of cigar production, feeling the different types of tobacco leaf used in the process, and seeing every stage of production, including the labelling of the cedarwood boxes. You start to understand the prices attached to the good brands - this is, after all, an organic, handmade product, with stringent quality control right down to where the little stickers go on the cigars themselves. Rolling them is a real work of art. The tour helpfully debunks the myth that bigger is better cigar-wise, so you'll be a more informed shopper if you're buying some presents to take home for friends and family. Genuinely recommend the tour - although it's now a bit of a trek, just do it. You're not really allowed to take photos but they drop heavy hints that cameraphones are fine as long as you're very discreet.
The shop itself is the standard price for cigars; the good thing about visiting it is the central location and the guarantee that the cigars are the real deal. We bought a couple as gifts, but for boxes or bigger orders, you could probably find better value elsewhere. Just don't buy cigars from street husslers - they'll be palming off second, third or worse quality products on you, made by trainees and apprentices and very likely using rubbish quality tobacco.
The tour itself is BRILLIANT for 10 CUC (completely trumps the rum museum which is overpriced). I've never smoked, never will, no personal interest in cigars other than as one of Cuba's principal industries. And I really enjoyed seeing the factory, which is a real, live production line with the heat, gossip, targets and CCTV (the employees didn't have this monitoring in the old factory and are really grumpy about its introduction). Bring a bottle of water with you - it gets VERY hot in there and you'll need a quick swig as you trek up and down the factory stairs. But you'll get an excellent explanation of cigar production, feeling the different types of tobacco leaf used in the process, and seeing every stage of production, including the labelling of the cedarwood boxes. You start to understand the prices attached to the good brands - this is, after all, an organic, handmade product, with stringent quality control right down to where the little stickers go on the cigars themselves. Rolling them is a real work of art. The tour helpfully debunks the myth that bigger is better cigar-wise, so you'll be a more informed shopper if you're buying some presents to take home for friends and family. Genuinely recommend the tour - although it's now a bit of a trek, just do it. You're not really allowed to take photos but they drop heavy hints that cameraphones are fine as long as you're very discreet.
The shop itself is the standard price for cigars; the good thing about visiting it is the central location and the guarantee that the cigars are the real deal. We bought a couple as gifts, but for boxes or bigger orders, you could probably find better value elsewhere. Just don't buy cigars from street husslers - they'll be palming off second, third or worse quality products on you, made by trainees and apprentices and very likely using rubbish quality tobacco.
Written June 5, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greg018
Toronto, Canada32 contributions
Apr 2013 • Friends
This is a good tour. But there are some things you need to know. First, when I was there, they moved to another building which is at San Carlos St. No. 816 between Sitios and Peñalver Streets in Central Havana. The address of the new factory where the tours take place is posted outside the gift shop which is in the old building at Calle Industria 520 right behind the Capital Building. The best way to get to the new cigar factory location where the tours take place is by taxi, which is normally 10CUC. The second thing you need to know is where to get the tickets. They are sold by the Havana Tourism Bureau at some of the major hotels. I know the Hotel Saratoga, Hotel Telegrapho, and Hotel Inglaterra all sell them. I have also been told different things about buying tickets in advance. One person did sell me the tour tickets a day ahead of time, but another person told me that you have to buy the tickets the day you go on the tour. One word of warning about buying tickets, if the person who runs the Havana Tourism Bureau desk at the hotel is not there, then you may have to go to an alternate hotel to buy the tickets. The tour tickets cannot be bought at the factory. Also, when you buy a cigar factory tour ticket, my understanding is that it is good for a Partagas Tour or a Romeo Y Julieta tour. The Romeo Y Julieta factory is close by to the new Partagas location. I went on the Partagas tour. No pictures are allowed to be taken once the tour starts. The tour is worth it and I hope this helps.
Written May 26, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joelleGuadeloupe
guadeloupe22 contributions
Cuba is the best country for cigars, and visiting Partagas' Factory is really interesting. The guide will explain you all the different steps to make a cigar, the factory is amazing because the employees work in what may seem to us terrible conditions, but they are Cuba's proud, and have many advantages...
The atmosphere there is crazy, but unfortunately you can't take pictures...
Go there, this is an unforgettable experience. But don't buy your cigars at the shop, they're expensive.
The atmosphere there is crazy, but unfortunately you can't take pictures...
Go there, this is an unforgettable experience. But don't buy your cigars at the shop, they're expensive.
Written May 5, 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramanjuna
London6 contributions
Nov 2014 • Business
A friend who has worked as a translator and guide for years in Cuba visited to pick up 2 boxes of Cigars to bring back to the UK.
The store in the factory told her she would need to come back tomorrow for a box of Partagas Serie D No. 4 and Montecristo No.2.
She returned the next day and was presented with the boxes and charged official full price.
On return to the UK I inspected the boxes she had bought - at an official LCDH store...
No factory codes on boxes, no date of manufacture, fake government labels and very sub standard cigars - either factory seconds or home-rolled with stolen tobacco. There is no doubt those two boxes, purchased at the Partagas factory were "fake" and non-official Habanos merchandise.
Beware!
The store in the factory told her she would need to come back tomorrow for a box of Partagas Serie D No. 4 and Montecristo No.2.
She returned the next day and was presented with the boxes and charged official full price.
On return to the UK I inspected the boxes she had bought - at an official LCDH store...
No factory codes on boxes, no date of manufacture, fake government labels and very sub standard cigars - either factory seconds or home-rolled with stolen tobacco. There is no doubt those two boxes, purchased at the Partagas factory were "fake" and non-official Habanos merchandise.
Beware!
Written November 30, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LizaKN
London, UK7 contributions
I was preparing myself for a realy touristy experience, but actually had a really fun and interesting time. Our guide was very honest (I think), and we were shown around all the stages of cigar making. The highlight of this factory is that you can actually watch the workers and talk to them and the atmosphere is very real and down to earth, especially funny were the condoms that were hung from the ceiling instead of balloons and that instead of the reader reading classic literature he was reading the workers erotica.
Overall, although expensive, it is definately worth the price.
Overall, although expensive, it is definately worth the price.
Written January 4, 2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harmanani
Toronto, Canada152 contributions
Mar 2016
We visited this place in March 2016. The tour took us over one floor where we watched the various phases of Cigar manufacturing. At the end, one of our group asked to buy Cigars so the tour guide took us inside a room and offered to sell cigars. I bought two of them which turned out to be fake cigars.
Written March 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá! Vi em alguns sites que a fábrica não se encontra mais perto do Capitólio. Vocês poderiam, por favor, me informar qual a localização da fábrica?
Written October 9, 2019
Hi does anyone know if it’s better/cheaper to buy the cigars in the factory or a shop
Written September 21, 2019
I should clarify, the farmer smokes are 3 cuc per cigar...there may be some variations...I've heard up to 4 cuc or so...
Written September 22, 2019
Have a couple of questions. I read on some Reviews that there are no tickets sold at the venue, but one has to buy that from someplace else.. Is that true ? And if so where is this "someplace else" ?
Also read that they have moved to new location, anyone know where ?
Third question, are Children allowed on tour ?
Written October 5, 2018
Address : y, Penalver, La Habana, Cuba
Coordinate : 23.1291623, -82.3699358
Phone : +53 7 338060
Written August 7, 2019
Hello, Visiting Havana in mid August, does anyone know whether in fact the factory will be opened for touring in August?
Written June 15, 2018
No, this time is vacation time for the workers, also during Christmas.
Written January 27, 2020
Could you pay for cigars at Partagas factory in USDs? I read in one place you could
Written June 6, 2018
Yes you can buy them from the factory but you can also buy cigars from the main square in the centre of Havana. Very often the workers from the cigar factory also sell cigars as they have an allowance for working there.
Written June 6, 2018
mcpage33
Charlotte, North Carolina
Thanks for the review. How did you get to the factory? Do you need to buy tickets or schedule the tour in advance?
Written May 22, 2018
Yes, several hotels can sell you tix for $10 each. We took a horse carriage ride and the driver knew where to go for the tix and where the Partagas Factory was! Very worth the effort!
Written May 23, 2018
Where did you get the tickets for the tour?
Written May 21, 2018
Most hotels have a tour operator in the lobby and they get you the ticket ... you also pay them.
Written May 22, 2018
I have a client going to Cuba next month. How do I arrange tickets for a tour of the cigar factory?
Written April 23, 2018
We just asked a handsome driver to take us on a ride there. You can buy tour tickets at a hotel. Our guy took us to a Hotel on the way. We paid $60 for 2 of us to ride the horse & buggy for 3 hours. We also went to the Havana Club Rum Museum and a place to buy cigars too. They say cigars are cheaper from vendors than they are at the factory.
Written April 24, 2018
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