Fertours
City ToursWalking ToursPrivate ToursDay Trips
About
Fertours is a private tour company based in Havana, Cuba that specializes in highly personalized, exclusive and secure day tours of Havana and the western region of Cuba. Friendly, informal but professional, personalized, exclusive and secure, that´s what you want from your tour guide and your tour to be perfect, and that´s what better describes Fertours.
Havana, Cuba

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Fertours
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Travelers talk about
(302 reviews)
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,512 reviews
Excellent
1,464
Very good
36
Average
7
Poor
2
Terrible
3

Craig O
2 contributions
5.0 of 5 bubbles
Jan 2020
I must admit I was a little nervous when I booked this trip, I needn't have been. From enquiry to booking the trip, Fernando was great! Emails were replied to promptly and the trip explained and costed. We were met by Angel our guide for the day not far from the cruise terminal, who then walked us to to our 58 chevy convertible for the day. We were then taken on a tour of all the major sites plus a few hidden ones (really loved Fusterlandia) but our guide said we could visit anywhere that we wanted to see, and the tour can be customised to your own needs. We where then taken to a great restaurant for lunch, the food was amazing and great value. After lunch we were taken on a walking tour of old Havana, all at our own pace, then escorted back to the ship to get changed for the evening. Angel later returned in a hard top Pontiac to take us to the Tropicana club where he fast tracked us through the crowds waiting to get in. He then picked us up again at around midnight to take us back to the ship. This was an amazing day and definitely the highlight of the holiday. We weren't even asked for payment before the end of the day. Compared to the tours offered by the cruise ship this was way better and great value for money. Thanks Angel, hope to see you again.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Canadian Jue
3 contributions
4.0 of 5 bubbles
Jan 2020
We booked the day before the actual tour. Alejandro did a good job in finding us a guide and driver. We were picked up at our hotel at 7 am by our guide Nestor and driver Alberto. We had a minivan. We were going on the 3 city tour- Santa Clara, Trinidad, and Cien Fuego. From Varadero to Trinadad is about a four hour drive. We were able to understand Nestor's English. Both gentlemen were pleasant. Nestor was dressed just like us- T shirt, cap, shorts, and runners. Initially we couldn't pick him out in the lobby as a tour guide because of his dress. We had a delay on the highway just outside our first stop Santa Clara. The fan belt in the taxi broke. The delay until it was fixed was about 1 hour and 10 min. Our next stop after Santa Clara was a plantation which I think we were supposed to have lunch. However, because of the fan belt delay, the restaurant there stopped serving food way before we arrived. Next stop was Trinadad which is pretty. Be careful where you walk, though. The streets are cobblestoned and people throw their dirty water onto the street. There are also horse droppings there. Then we went to Cien Fuego and saw the highlights. We arrived close to sunset and stayed until after dark. Nestor treated us for ice cream.which was very nice of him. Even though it was late, Nestor did not hurry us. Alberto did a good job driving at night. Hitchhikers, bikers,and horse and buggies all travel close to the highway. The highway is not lit in some places and people, bicycles, and buggies don't have reflective material to indicate that they are there. Alberto did a wonderful job avoiding them.
Fertours accepts cash only - Cdn or CUC. For the 4 of us, this 3 city tour was $520 Cdn.
Thank you, Fertours, for this beautifully scenic adventure.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Simon P
Birmingham, UK12 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We booked our tour from England before leaving to go on our cruise.
Fernando was super efficient even though I was a bit indecisive to start with and took ages to reply to him.
We agreed a date and when the time came, set off.
It became immediately apparent that our dates in Cuba had changed, so I purchased an internet package and set about emailing Fernando to change the date 🤞
I need not have worried, Fernando was already on the case and had moved everything around to accommodate us!
Tour was great, everything was as promised, our guide Nestor was brilliant and so passionate about his country, a wonderful experience.
The jazz club Fernando recommended was superb and about £7.50 each to go in, including 2 free cocktails! Wow! And the Jazz was in my humble opinion, world class!
Nestor came back to collect us and take us back to the ship afterwards.
We really were well looked after all day and through the evening.
Convertible car tour, sight seeing, walking tour, nothing was too much trouble. 😁
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

intrepidKent
Kent35 contributions
5.0 of 5 bubbles
Mar 2020
4 of us enjoyed 2 trips with Fertours, our first trip was a short tour of Havana in a beautiful pink convertible car with the lovely Michael as our guide and then a trip later in the week to the Bay of Pigs with the equally enjoyable Jacmel. Fernando answered my emails promptly which is always a good selling point for me, he was accommodating and everything was as discussed. Both guides turned up on time and we had great trips with both of them, you really get a feel for Cuba with this company. Highly recommended.
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi intrepidKent, Thanks so much for your review. It is our pleasure to make things happen exactly as expected and our goal to give you the best experience and taste of Cuba. Both Michael and Yacmel are excellent tour guides. Thanks for choosing Fertours. Kind regards! Fernando
Written February 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Aruberto
14 contributions
5.0 of 5 bubbles
Dec 2019
Travelling from Australia for our first time in Cuba, I wanted to be prepared as I was travelling with my husband and three children aged 12,13 and 16. I booked this tour due to the fabulous reviews I read, and I am so glad I did. Fernando made the process very easy to book. Cuba has so much history, and we could have spent our days just wandering the streets of Havana, but we would not have understood all of the events, people and cultures that have shaped this fabulous part of the world. Our tour guide Zulia was tremendous, She organised everything specifically to what we wanted to do. Travelling with three children can be difficult, especially when you want the take them to visit historical sites for an entire day. However, Zulia was engaging from the start to the finish. She shared information with so much enthusiasm and knowledge that it was hard for the children to be bored. We all learned so much from just spending a day with her, and by the end we felt like she was part of our family. This tour made our holiday and I cannot recommend it enough. From the old covertibles during the day, to the hard tops at night, the stops at so many historical places, the ease with which we could configure the tour for ourselves. Just amazing. Do not hesitate to book this tour. It was worth every single dollar and to be honest I could have done it every day for our time in Cuba.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Annie R
San Francisco, CA3 contributions
5.0 of 5 bubbles
Jan 2020
Do yourself a favor and book a tour with FerTours. This was without a doubt one of the best parts of our trip to Havana. We were a group of 5, and booked a day tour with FerTours for our first day in the city. Angel was a fantastic tour guide, knowledgeable and funny, and did a great job of immersing us in Cuban history and culture while also mixing the tour agenda up to accommodate some of the things we wanted to see (I'd recommend checking Fusterlandia out - incredible!). We had a blast with Angel, and he took us to one of our now favorite restaurants in the city, Habana 61. When the tour wrapped up at the end of the day, Angel gave us fantastic recommendations for restaurants and bars, many of which we later went to and loved. We are so grateful to Angel for helping us get the lay of the land on our first day, and for taking us on such a memorable tour - our whole group agreed that it was one of the absolute highlights of the entire trip. Thank you!!
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Irene O
Park City, UT4 contributions
5.0 of 5 bubbles
Feb 2020
My two adult daughters and I spent a week with Alfredo (driver) and Alejandro (guide) in Havana, Trinidad, and Vinales. To call these guides amazing is a gross understatement. They were extremely reliable, and we felt that they truly wanted to give us the best week in Cuba possible. We had a few days in Havana seeing the various parts of the city with in-depth explanations of, well, everything. The same went for Trinidad and Vinales. We fell in love with Cuba! I could go on for a while about everything they did for us, but that would take a while to read. I must, however, mention that when one of our party members became quite ill, Alfredo and Alejandro not only made sure she was well taken care of, but they also continued to give their very best to deliver as much as possible, due to the circumstances, to the other two in our group. Their professionalism, knowledge, kindness, and caring made our trip to Cuba the best it could be; we feel very fortunate to have spent our week with these exceptional humans.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Barbara B
Port Colborne, Canada2 contributions
5.0 of 5 bubbles
Feb 2020
My sisters and i recently had a Cuba vacation . Before we left, we had booked a tour with Fernando at Fertours2 Havana which proved to be the highlight of our trip. Alejandro, our guide for the day was awesome and we would recommend him to anyone looking to book a tour with Fer Tours. He was extremely knowledgeable, courteous and obliging. He never left us on our own and even recommended and booked reservations for us for our dinner. When we arrived at the restaurant, he went in with us to make sure that everything went smoothly. He also recommended a restaurant for us to try the next evening and we did that as well and were extremely pleased with the establishment and our food.
In summation, I would suggest that if you are interested in a thorough tour of Havana book a tour with Fertour 2 Havana and request Alejandro for your guide - I guarantee that you will not be disappointed.
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dan G
2 contributions
5.0 of 5 bubbles
Jan 2020
Fertours provided us with a 4-hour private tour of Jewish history in an air conditioned classical car. Our tour guide, Xury, was wonderful. She was very knowledgeable, accommodating, helpful and kind. The car and driver was also excellent. We would not hesitate to use their services again and also to recommend them to other Canadian tourists visiting Havana.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ash
8 contributions
5.0 of 5 bubbles
Dec 2019
Fernando was very fast and easy to organise with over email.

Our driver Alex was great and our tour guide Nestor was very energetic and positive as well as knowledgeable.

They were able to tailor the 1 day tour of Havana for us to suit what we wanted to see, where we wanted to go, and when we felt like eating etc.

A great experience from a professional and customer-oriented company.

While on the tour my debit card got locked at an ATM (bank thought suspicious withdrawal).

Nestor, our tour guide, was very professional in helping us stay calm and was happy to escort us back to our hostel at the end where we had some Euro to pay for the tour. Thank you for being understanding and for accepting a different currency when things went wrong for us.

I would recommend Fertours to everyone planning a trip to Cuba.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Fertours - All You Need to Know BEFORE You Go (2024)