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Do not rent your vehicles from these people. After returning my scooter I was promised to receive my deposit back within 2 months (long enough - but due to Covid 19 I agreed). But, over time and meanwhile 10, 12, 14 and eventually 16 months later I was promised another 10 times by John and Jennifer that I would receive my deposit soon, until they eventually started to ignore my request. I got a lot of nonsense excuses that due to Covid I could not receive my deposit for so many months. I had been patient a long time, but could not care more after all this ridiculous waiting time. You do not let your customers wait for their deposit for so long - then you pay me from your own bank account - it is not my responsibility. Finally, I contacted the police and the nice police officer directly confronted them the next day and - WOOPS - suddenly I got my money back within 2 days - after waiting for 16 months. Very sad and sneaky that only when the police gets involved they are willing to pay you your money. What a scammers. I see I am not the only one that had this situation with them, so if this happens to you, you can directly email the police of Playa Bonaire, agent Mr. Granviel will assist you immediately as they are already aware of this fraud company.…
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Date of experience: December 2021
Helpful
Service was great! We booked a car with John, and due to his and Jennifers friendliness we also decided to book a sunset cruise and kayak tour with them which were awesome. Very helpful and friendly people, and it was also very affordable!
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Date of experience: October 2021
Helpful
But this one is worth it! We came to Bonaire and showed up at John’s place to rent a scooter. Not only was it really easy and smooth, they helped a lot by figuring out where to go. They also work as a travel planner without up charge, so if you plan a travel, feel free to contact them and let them arrange the trips for you. You won’t be disappointed. When we left again, we needed to print our forms for traveling and couldn’t find a copy shop, so John let us print everything in their office and even brought us to the airport afterwards. What an amazing service! Couldn’t be much happier with Voyager Bonaire Tours. Thumbs up! Next time again, for sure. …
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Date of experience: February 2021
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Always a great tour, and they rent cars, too . Book directly with them or find them as you walk off the cruise ship
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Date of experience: February 2020
Helpful
Response from VoyagerTours, Owner at Voyager Bonaire Tours
Responded Aug 21, 2020
Thank you for your super review. This is so much appreciated that you took the time to do this for us. You can find us indeed on walking distance from the port. Luckily our head office is close to port as well so people can find us easily.
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We contacted them via email in September (before November cruise) asking for a custom tour for our 2 couples. We corresponded with Jennifer. They were happy to take our list of things we wanted to do and try to make that happen. They were also happy to make suggestions. We ended up with a 4-hour tour, meeting them at the cruise terminal. They were great with the confirmation the week before, but when we walked up to their tent...they acted surprised! We ended up waiting 30-45 minutes for them to scramble for a vehicle and driver/tour guide and drinks. That said and once they got their act together, we ended up having a wonderful tour. We combined driving through Kralendijk, seeing the 1000 steps (but our tour guide took us to another overlook off the beaten path for a great view with no other tourists), Gotolake, seeing flamingos in several natural habitats, Rincon,Seru Largu, Casushy Distillery, salt flats, slave huts...basically we crammed everything we could into the time we had available. Our tour guide was friendly, knowledgeable, and did his best to make the hiccup of the morning just a memory. The cost of the tour was $400...for 4 adults, in a private closed and air-conditioned vehicle. We paid cast at the conclusion of the tour at the dock...and of course this fee did not include the tip.…
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Date of experience: November 2019
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