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I would give this location zero stars if possible. They did not show to deliver the motor bike to the cruise spot. I called. They said 30 minutes. An hour and a half later they never showed. We went over to Oleanders and they not only got us hooked up, but said this quite frequently happens with elbow beach. They don’t show up and provide their service. Save yourself and do NOT use this company. Go to Oleanders.…
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Date of experience: June 2022
Helpful
We had a great experience with Francis and team taking care of us. We picked up cycles and received training and helmets for two-day rental. At end of rental, we requested a pick-up to avoid the hassle of having to return ourselves. This was no problem! Overall, great experience
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Date of experience: June 2022
Helpful
This review has nothing to do with the quality of the bikes offered by Elbow Beach Cycles as we never were able to rent our bikes that we reserved and paid for. The reason for that is that we booked online for dates during our recent trip. We received a confirmation of the reservation (though we never received an email) and we were charged for the reservation. The website stated that you had to pay up front for online reservations, likely the first flag. We selected to have the bikes dropped at our rental location and the website stated we would be called by the company to arrange the delivery of the bikes. The reservation day comes around and we still had not heard from the company. No email or call. We proceeded to call the company and left voicemails and emails. To this day, a week later, and after the reservation has long since ended we still have never received a call back, never received an email. Their answering machine did not list any closures and the website did not either. We are simply confused as to what happened and how our dozens of attempts to reach the company have gone unanswered. It is just terrible customer service and a bad way to run a business. We flagged the transaction with our bank and hopefully we will be reimbursed. I can’t speak to anything about this company other than our terrible experience above. Save yourself the hassle and rent with another company.…
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Date of experience: December 2021
Helpful
I arranged my reservation with Elbow Beach Cycles to pick up the scooter near the cruise port at 9 am. I got an email confirming my reservation but no mention of where to meet them to pick up the scooter. I ended up going into their competitor, Oleander Cycles, just to see if they were connected. No such luck. The kind owner of this business called Elbow Beach Cycles and asked where I was to meet them. Without him, I would have been out of luck. Even knowing where to meet, in front of the clock tower, the delivery of the scooter was 25 minutes late. After riding the scooter for 1/2 a day the speedometer quit working. When it was time to “turn the bike in” I was instructed where to park it and where to leave the key. This made me anxious because what if someone stole the scooter before they picked it up? Would I be liable?? I would have canceled the reservation if that had been possible but they do not allow cancellations of reservations. My recommendation is to go to Oleander Bikes for your rentals. They are right near the cruise ship port, bikes were in better condition, they were there for pickup and drop off and the prices are basically the same. …
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Date of experience: October 2021
Helpful
We have rented scooters from Elbow Beach Cycles twice so far, and would recommend them unreservedly. Kevin is so helpful and will try to make your rental as easy and trouble-free as possible. The Covid situation means that the shop is only open from 9am-1pm at the moment, but Kevin is happy for customers to contact him on his mobile with out-of-hours queries. Rates are good and the scooters do a great job of getting you round this beautiful island!…
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Date of experience: August 2021
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