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I specifically clarified the number of days when I paid for my rental, only to be charged extra on returning the bike and being charged for an 'empty' tank that i had filled up on my way to return the bike. Some of the bikes are death traps and have rented ones without working petrol gages / lights/ speedometers so make sure you thoroughly check it over before renting.…
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Date of experience: December 2020
Helpful
The owner (or manager) is a miserable dude. Condescending. Also, the scotters are beat up, slow. Location is great (if staying at the Fairmont). Next trip, I'll find a beter place to rent
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Date of experience: October 2019
Helpful
We were inexperienced riders and the guy who took care of our rental was very cautious and made sure we had lots of practice time before we went out on our own. He thoroughly explained all to us. Our bikes were new models and ran great. This was an unbelievable way to see the island and not to be missed! We rented at the shop in South Hampton near the Fairmont.…
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Date of experience: May 2019
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I rented one and it would die at every stop and then the light was not bright enough to use the scooter after dark -- absolutely dangerous to do so. I switched to another bike that would stay running but lights situation was the same. Also picked up with a front flat tire. If you want a poorly maintained scooter that you have to waster your time telling them to fix or a bike you cant drive safely after dark, Smatts is the place for you. There are other rental companies on island with new bikes that will deliver to you. Have a Bermudiful Day…
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Date of experience: March 2019
Helpful
My husband and I were initially bummed that the Twizzys were all booked in advance, but we ended up being really glad that was the case because we otherwise would not have rented scooters. This was our first time driving one, but the younger guy who walked us through the instructions was helpful and we ended up having a blast. Would definitely rent again. The only drawback was that the scooter seemed to be struggling to make it up hills, though this may have more to do with the size of the engine in comparison with the motorcycles and cars that were passing us.…
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Date of experience: July 2018
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