Quality Transport

Quality Transport, Hamilton: Hours, Address, Quality Transport Reviews: 4/5

Quality Transport
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
There is nothing better than having the peace of mind in knowing someone will be waiting for you. From airport drop-offs and pick-ups to special occasions, our professional drivers can take you anywhere you need to go. Whether you are needing personal, group, or corporate transport, we can take care of you. Contact us today for luxurious transportation services in Bermuda!
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Tours and Tickets

4.0
5 reviews
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
1

The Trotts
13 contributions
Wedding Transport
Sep 2019
Our wedding took place in Sept 2018. We needed transportation to take us from our “get ready” location to the wedding venue. The drivers arrived ahead of time. They were polite, professional and understanding/flexible with us as the day progressed. Weddings can be so stressful but using Quality Transport was amazing. They thought of everything and even surprised me with a beautiful car to transport myself and my new husband.

If you are looking for a great fleet of cars with professional and safe drivers do not hesitate to contact Quality Transport.

Thank you QT!

The Trotts
Written January 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Weddings are such a special occasion were glad you chose Quality Transport to be a part of yours
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Thomas F
2 contributions
Failure to provide contracted service- Poor customer service
Jun 2019 • Family
They picked us up at the airport, despite our flight being a couple of hours late. That was great. They were there with a sign and we got into the van and were off. That was the very end of anything good related to this outfit. The driver that night was a nice guy, pleasant to talk to but he took us to the wrong hotel, taking us probably 20 minutes out of our way. Ok, mistakes happen, is what I thought after it happened but after additional experiences with them, I came to realize this wasn't a mistake, but rather the norm. We spent 7 nights at the Fairmont Southampton resort. Nice place, highly recommend but bring your bucks cause it is PRICEY. Any event, vacation is over and I'd arranged for a transport by Quality Transport to the airport for our departure. 6 am is the pick up time at the Fairmont. 6 am comes and goes and no transport, 6:05, made a call to try and connect to Quality Transport and I think it says number out of service so I'm scrambling for their contact info and make several more calls to a total of 3 phone numbers. No one answering. 6:10, 6:15 and nothing. Finally at 6:19, as we're getting into a cab that has been sitting at the Fairmont ready and willing to take passengers to the airport, at the standard rate of $45, the phone rings. It's a contracted driver with Quality Transport who apologizes for not being their to pick us up. He says he overslept and asks me if we're on our way to the airport to which I respond, yes, we're just leaving the Fairmont now in a cab. He tells me he wants to meet us at the airport and pay the fare. He asks to speak to the cab driver and I hand the cab driver the phone and they speak. When the call is completed, we continue on our way. The cab driver and I speak and he tells me the fella, who he doesn't know, is going to meet him at the airport and pay the fare. He adds, if the guy is not there, I'll have to pay the fare. The cab driver has been driving in Bermuda for a long time and he has never heard of Quality Transport. We get to the airport and there is a gentlemen there who comes and apologizes to me and my family for not picking us up. He pays the cab fare and we enter the airport. Nice of them and very professional. They failed to keep their part of the contract and have paid the fare. Now mind you the cab fare was $45 and I arranged for the cab ride to the airport. Quality transport had no involvement in arranging my transportation to the airport. They were contracted to take me there at a rate of $86 and failed to do so. They did not however fail to charge me $86 for my transportation. I think you can see where this is headed. When I got back home to the US, I called quality transport and spoke to the dispatcher there. As you can imagine, his position was that because I didn't pay the cab fare, Quality transport in fact fulfilled their contractual obligation to get me from the resort to the airport and accordingly, they were in the right to charge me the contracted amount of $86. He referenced the terms and conditions in the contract that stated something to the effect of Quality Transport may at it's discretion use affiliates to provide transport services. That's not what happened. Quality transport did not provide a service. They showed up at the airport and payed a $45 cab fare so that they could turn around and charge me for an $86 transfer that they did not carry out or arrange. I had a discussion with the dispatcher where he pretended that what they had done was above board and he was a smart guy and knows it was not. He said he'd put my claim in front of someone who handles the reservation and that they'd determine whether any refund was warranted. Haven't seen anything and don't expect I will. Bottom line. Bermuda, great place but expensive. You don't need to arrange transportation in advance from the airport or for that matter from any of the resorts. Cabs are readily available at half the price. That said, if you're a planner and wish to pre-arrange, whatever you do, don't contract with Quality Transport. Nothing Quality about it.
Written August 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

carribbeanmic
Milford, CT379 contributions
Mac Williams Transport Services
Jun 2018 • Friends
When we arrived at the cruise terminal we found Mackie offering 4 hour tours of Bermuda. We shared his van with four other passengers and we were very comfortable. The cost of the tour was $50 pp and we had a very good tour. Never rushed, we enjoyed many sites. We did not have reservations we just got lucky we were directed to him by the taxi guy. We went to St George, Hamilton, Horseshoe, Summerset, lighthouse and many other places. Email macwilliaams12@hotmail.com
Written June 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Its always a pleasure to have a happy client
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

paulA2605UF
1 contribution
Prompt, reliable service
Jun 2017 • Business
We worked with Quality Transport throughout the America's Cup, using them numerous times to procure taxis for guests staying on board the large yacht we work on. They were always prompt, reliable, and able to assist even at the busiest of times with getting nicely appointed taxis with personable drivers. Additionally they were always accurate and fair with billing, and careful to explain rates and charges in advance. We will definitely use Quality Transport again should we get the opportunity to return to Bermuda.
Written July 11, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Good day Paul thank you for your kind words its always good to hear from a happy client
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

WandaArmstrong
1 contribution
Quality Transport Ltd is Top Notch Professionals- 5 STARS
Jun 2017 • Solo
If you want to ride in tranquility, style and comfort then Quality Transport Ltd will be your perfect choice to explore the Island of Bermuda.
Written July 11, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
always a pleasure to be of service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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