My husband and I just rented a vehicle from them via Carrentals.com, and to say we were COMPLETELY RIPPED OFF is putting it mildly! Our reservation was made for $49, but upon arriving at DFW airport, the representative wouldn't stop talking. This was fine until she asked if we wanted to purchase loss or damage waiver insurance, to which we replied NO since we had our own coverage. She repeated the question, asking if we were going to rely on our own insurance, and we confirmed YES. I acknowledge that we should have double-checked, but it’s a lesson learned about trust. Right after my husband said we didn’t want it, she handed us the paper to sign while continuing to chat about a game, distracting him as he signed. I then confirmed with her, asking if it's noted that we didn’t need the insurance, and she said YES, so he proceeded to sign it. I won't even get into the NIGHTMARE we faced with that electric car, which she insisted didn’t need charging because it had sufficient battery life. Three hours later, we were desperately searching for charging stations that wouldn’t take us ages to reach. A SIGNIFICANT PORTION OF OUR TRIP was spent waiting in that car for a charge, only to end up being billed $179 instead of the original $49! The customer service representative had a terrible attitude and clearly didn’t care, so I reflected her demeanor right back at her. I AM EXTREMELY DISAPPOINTED and will NEVER EVER consider using this company again!

I reserved a car at Payless Car Rentals in Fort Myers on a business trip. Thought I would help a smaller rental agency. What a big mistake, paid on line got to the office on Fowler St, Fort MEYERS, FL. I make monthly visits for business and have employees I send down as well. The counter staff were rude, demanded a credit card or cash. I told him it was booked on line, he did not care. Decided to pay cash which he said would be fine. He then refused the cash without a credit card. I immediately called my company and told them to take Payless Car Rentals off of our company to do business with, terrible experience. Should have stayed with a national company. Will make it known not to do business with this company. Wish the re was a less than one star available for a grade.