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Royal Caribbean Cruise - Freedom of the Seas cancelled my prepaid helicopter ride from Antigua to Monserrat & overbooked another shore excursion. This ruined my cruise vacation!! I do not recommend this cruise line.
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Date of experience: October 2019
1 Helpful vote
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Be careful if thinking of booking any of these tours and paying up front, if the tour gets cancelled you will not get your money back. Very poor customer relations, communications and a careless attitude towards there customers. I would have expected more from what should be a professional outfit but given the my experience and what I've read it's most probably better that I didn't get to go as the helicopter maintenance could be just as poor…
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Date of experience: May 2019
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I booked a Full Island Tour of Antigua on 24th March 2019 for 2 persons through their website, CHL, and having to pay an up front deposit of $100 total, only to be told it's a 4 person minimum tour which isn't advertised on their bookings page for that particular trip. After numerous emails I am still waiting for my $100 deposit to be returned and now there's no response back from CHL. If you are going to use them make sure your money's protected as it's not a cheap tour. Personal I would avoid this company completely as the disappointment of no tour is bad enough when enjoying a wonderful holiday. If I could give zero out of five I would…
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Date of experience: May 2019
Helpful
We booked our trip last year but were informed there was s maintenance issue and our trip had to be cancelled even after emailing the company several times we are still waiting for our deposit to be returned, we have asked Paypal to investigate so hopefully they will have more luck. Do not give this company any money unless you are covered by your card insurance…
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Date of experience: April 2019
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Absolutely amazing views. A trip booked as a tour from a cruise ship. Friendly staff and a very knowledgeable pilot. We followed the coast and could see the turtles in the water beneath us. Seeing the landscapes and harbours from above. I probably won the price for best seat as I got to go in the co pilots seat. It was really magical, well worth every penny. …
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Date of experience: December 2018
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