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Bali Jet Set Dive and Marine Sports

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Tanjung Benoa, Indonesia
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About Bali Jet Set Dive and Marine Sports
We are a low-volume boutique operator based in the Nusa Dua area in the south of Bali that is focussed primarily on servicing the 5 star hotel market. We offer both motorized and non-motorized water sports. All of our scuba diving, courses, tours and activities are strictly private, we do not mix groups. We are an authorised PADI 5 Star Dive Centre (S-21462).
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vivekbagaria wrote a review Mar 2020
New Delhi, India3 contributions
We had booked Bali Jet Set Dive and Marine Sport for Sea Walker. The pick up car from the hotel was good . However , when we reached their office, it was completely deserted. They took advanced payment for the Sea Walking as well the photography. We were then told , as it is low tide , they will take us to another starting point. However , we were taken to another company for the activity, which charges lesser for both the sea walker and photo. Leaving the cost apart , the quality of everything was poor. From the changing area to the boat to the gear was very poor. Also their diving site , it was very commercialised and dirty , not the natural diving site you would see otherwise. Would not recommend it.
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Date of experience: March 2020
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Response from JSMBali, Owner at Bali Jet Set Dive and Marine Sports
Responded Mar 5, 2020
Dear drvivekbagaria, Let's be clear up front, you were not cheated. Firstly, we wish our facility was full. Sadly the coronavirus (you may have heard of this yes?) has hit many tourism businesses here hard, including ours. We have had to let some staff go and it may come to the point of closing it down if it continues. To say it was "deserted" is completely callous with absolutely zero empathy or understanding as to why. When you travel do you think about how your actions and words impact the local people and community or are you just looking for a cheap holiday? People are losing their jobs right now and kids aren't going to school because if they don't pay they won't let them in. That comment in itself is selfish. When you arrived yes the tide was low and in the area where our facility is we cannot get the boats out. So we took you to board the boat through another company that does not have a beach or much of a facility to take you out to the pontoon for the sea walk. But as they operate in the harbour the boat can go out Now, as for prices, did you compare their facilities? Did you ask if the price included the commission to your hotel? Insurance? Transportation from/to your hotel? No you didn't. If you would have asked you would have found out that by the time they added those BACK you would have had to pay about a similar price. We don't play games and lure you in with cheap prices and then top it all up with the extras. You were comparing apples and oranges sir. We should not have used their facilities for your changing room, because the standard in Bali is very low in most places for hygiene and cleanliness, that's our mistake. We should have had you change at ours and return to ours but as it would have added another 30 minutes to your excursion your guide used the other companies facilities thinking that it wouldn't make a difference. It did, obviously, we spoke to him, his mistake. As for the diving site, yes, it's not very good anymore. Cheap mass tourism has allowed few companies to reinvest in the environment. People here need to understand resources are finite. We did reef restoration and clean-ups, but it was difficult to get anyone else interested. This time of the year in particular, the garbage is terrible in Bali, it gets worse every year as you may have noticed in front of your 5 star hotel the beach was covered with garbage and plastic for the past week as people try madly to clean it up every day. Bali has some serious environmental challenges to address and very quickly sadly. We take your feedback and comments very seriously as we want all guests to have a good time, but sadly the Sea Walk is one thing we are considering taking off of our activity list due to the environmental degradation in the area which is something that is beyond our control and until people start to care and the government steps up it will only continue to get worse. Thank you for your review and we hope you enjoy the rest of your stay in Bali. With warm regards, Nyoman
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Logan wrote a review Feb 2020
3 contributions
Awful. The boat is borderline seaworthy. The hydraulic steering for the tandem 200hp outboards is loose and ready to break any day. In order to use the “toilet” in the bow, my wife had to stand in an inch of gasoline, that covered the floor of the bow. The trim on the motors also did not work. Whether or not the motors would start after being shut off was anybody’s guess. Fishing gear was completely dilapidated, every rod/reel had something that didn’t function properly. We had to show the crew how to use the rods. As in how to set the drag and release the bail, the most basic of fishing knowledge was absent. “Jackie” who I assume was supposed to be our translator, did not understand us and nor did we him. The best part was the nap in the car back to our hotel. Save your money. Do NOT go fishing with this company. As for other activities, I personally would also look for another option.
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Date of experience: February 2020
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Response from JSMBali, Owner at Bali Jet Set Dive and Marine Sports
Responded Feb 18, 2020
Dear Logan, We really are sorry you felt the day was awful. It would have been good if you could have given us your feedback prior to return to your hotel rather than telling the staff it was "ok", we could have addressed your concerns interactively prior to you trying to destroy our small business on Trip Advisor. That would have been fair. Despite being unhappy with just about everything you forgot to mention all the fish you caught. As for English skills, we employ local people who work hard and are studying English. They don't have masters degrees and deal with a number of different accents, Jackie is a good guy and tried hard we will remove him from the position until such time his English skills are better. We note and take all your comments on board. Thank you for your feedback, Nyoman
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Resort61284611577 wrote a review Nov 2019
1 contribution
Professional crew, from booking to the end of our trip, just amazing service. Boat ecpectionally clean, bathroom on board a def bonus! Boat skipper incredible skills, when swell increased travel still smooth. Staff amazing with our private group of six, esp my autistic daughter who suffered from sea sickness Love getting off the boat for lunch, great resto with good friendly service and food, stunning views from resto, very accommodating. Highly recommend this crew, can not find a negative at all. They even do dog rescue!! Many thanks Wayan, Rhonda and your team, cant wait to return & def send my hotel guests to you.
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Date of experience: November 2019
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Response from JSMBali, Owner at Bali Jet Set Dive and Marine Sports
Responded Nov 7, 2019
Dear Resort61284611577, We are so absolutely delighted that you enjoyed your day with us and that we were able to make your family day out extra special! Thank you so very much for taking the time to post such a lovely Trip Advisor review for us. We will pass your comments on to the staff and crew and let them know how pleased you were. Thank you also so much for offering to support our small business by sending your hotel guests our way, for that we are very grateful! Please do let us know if there is anything we can do for you in the future and again thank you so much for such an amazing review, that made our day! With warm regards, Nyoman
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pjb71 wrote a review Oct 2019
Hong Kong, China2 contributions
Went on a scuba trip with my 14 year old to Nusa Penida. Great service and experience and would highly recommend. Not the cheapest but very good!
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Date of experience: October 2019
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Response from JSMBali, Owner at Bali Jet Set Dive and Marine Sports
Responded Oct 4, 2019
Dear pjb71, Thank you so much for your kind review! We are so pleased that you enjoyed your scuba trip with us and that we were able to contribute to making your stay here in Bali a good one! Our prices are a little bit more expensive than others but we are quite different in that everything we do is strictly private so you have your own private car, boat and guide and can choose the sties you want to dive based on your skill level and what you want to see. Other providers will preschedule the sites and load up the boat with as many divers as possible. Our prices are also all inclusive, no games once we get you to our centre. :) Thank you again for the kind review and we hope to see you and your son again very soon back in Bali for some more amazing scuba! With warm regards, Nyoman.
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Anabetsy R wrote a review Aug 2019
2 contributions
I am a beginner who was deathly afraid of swimming, snorkeling, and scuba diving. My husband and I came to Nusa Dua for our honeymoon and booked scuba diving through the hotel. The scuba master trained me very well and patiently in their pool. They were very kind and knowledgeable. They checked all gear properly and made sure we were safe every step of the way. The small boat made for a great Balinese adventure while going out to Nusa Dua Reef. We saw beautiful fish and coral and enjoyed the experience very much. Because of the great experience I had, I am considering getting the PADI certification and coming back again. I highly recommend this place!
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Date of experience: August 2019
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Response from JSMBali, Owner at Bali Jet Set Dive and Marine Sports
Responded Aug 7, 2019
Dear Anabetsy, Thank you so so very much for taking the time to write such a kind Trip Advisor review for us! We are so pleased that you enjoyed our Introductory Scuba Dive and that you are now considering getting your PADI Open Water certification! The Intro Dive is a great way to try scuba without spending too much time and money to see if you really like it. We are also delighted that you were happy with the instruction and the instructor. We will make sure he sees this review! As all of our activities are strictly private this also allows you to go at your own pace and really enjoy the dive without feeling rushed. Again thank you so much for your kind review, we are really happy that we could add to making your honeymoon here in Bali a memorable one! All the best! Nyoman
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