Val di Luce Spa

Val di Luce Spa, Abetone: Tickets, Tours, Address, Phone Number, Val di Luce Spa Reviews: 3/5

Val di Luce Spa
3
The area
Address
Via Val di Luce 22 Val di Luce Spa Resort, 51021 Abetone Italy
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3.0
23 reviews
Excellent
4
Very good
9
Average
1
Poor
5
Terrible
4

Gerrymeister
Scotland41 contributions
Extremely poor customer service from management
Feb 2017 • Couples
I had two issues with this hotel. One was being charged for one of our rooms despite it having been prepaid ( mix up by Hotels.com) but the issue was the length of time to reimburse. They would not respond to my request for them to reimburse to my credit card I paid with, instead I had to furnish them with my bank details. Eventually paid in to my account a month later. We were also charged fo use of the pool. We expected to pay for massage etc but not the basic soa. No mention of it either at the reception nor at the spa. €160 charge at the end of the holiday. I have requested on 5 occasions the contact details fir their customer service director and have been totally ignored. A nice hotel spoiled by their service. We stay in Abetone every year for a few days skiing. Will most certainly not be back here.
Written March 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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