Isetan Shinjuku Store
Isetan Shinjuku Store
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
About
This department store is one of the trendiest in Japan, and its flagship Shinjuku store houses the finest in clothing, accessories, and homeware. It is also known for its impressive variety of foods.
Duration: 1-2 hours
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The area
Address
Neighborhood: Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,140 reviews
Excellent
510
Very good
429
Average
153
Poor
17
Terrible
32

Cesca1977
Tokyo, Japan1 contribution
1.0 of 5 bubbles
Feb 2015 • Solo
I bought a piece of clothing (regular price item) here as a gift and enquired if I could exchange it, which Isetan confirmed. When I actually wanted to exchange it only 3 days later for another (similarly priced) item, the store refused to take it back as they claim the clothing looks worn! The gift receiver only tried the clothing on, like they would have done so in a changing room, but it is my word against the shop's and they simply refused.
Written February 23, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Orator11
Singapore, Singapore7,333 contributions
3.0 of 5 bubbles
Apr 2014 • Couples
We actually travelled up to Shinjuku just to check Isetan, as well as the red-light district. As others have mentioned, you should not miss the basement supermarket and snacks and sweet stalls, where you can find things ranging from cheesecakes to fried pork tonkatsu, as well as fresh crabs and fish.

We headed there for dinner but were rather disappointed that the basement area, though you can find bento boxes and cooked food, does not really have chairs and tables for the consumption of food. For that, you need to go up to the 7th floor, where there are some restaurants, including Japanses-Italian and Japanese-French food. The choices were not that great, to be honest, and we ended up eating at a restaurant which specialised in tempura and soba noodles. We could have actually eaten better and more cheaply at the ramen eateries that line the Shinjuku station from end to end.

So, Isetan is a good place to visit to check out high-end clothes and to see the basement food hall, but not to have dinner.
Written April 19, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rudy G
Pittsburgh, PA575 contributions
4.0 of 5 bubbles
Aug 2015 • Couples
It is connected to the Shinjuku Sanchome subway station. On 10 floors this department store has everything you can think of buying. The only problem is: everything is real expensive. If you are not planning to spend tons of money, you may want to do your shopping in another department store or elsewhere. The store has 1 floor with food items, 1 floor with restaurants, several floors with women's clothes and accessories, another floor with household goods, etc. There is even a smaller store behind the main building that has men's clothes. Other department stores like Tobu, Seibu, Mitsukoshi have similar layouts. They may not sell all the same luxury brands and thus tend to have lower prices. Nevertheless, if you plan on spending 5,400 Yen on a pound of grapes, you can easily do that at Mitsukoshi, too.
If you like to window shop for food, I encourage you to go to the ground floor of Isetan or any of the above department stores and you will be overwhelmed by their selection. Sadly, you can only buy the food but not consume it there. Be aware that some of the foods need to be steamed, microwaved or otherwise heated before they can be consumed. The friendly sales people will likely tell you in Japanese and, if you are lucky, may even have a laminated sheet of paper handy that will tell you in English.
Long story short: This is a very expensive department store which sells top brands. Window shopping may be the only activity there for most readers. We did our shopping in other department stores and regular stores.
Written September 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LHOVancouver
Vancouver, Canada924 contributions
5.0 of 5 bubbles
Feb 2015 • Couples
In addition to the twelve floors of shopping, you'll be amazed at the Basement Food Court levels. I can only compare it to the Harrods Food Hall in London, UK. Amid all the hustle and bustle you can find delicacies from far and wide including Parisien and Belgian chocolates, Kobe Beef and Flowers. Staff are hardworking and can help direct you to wherever you need to go. Reminder that with the crowds this can be retail hell, but you'll walk away with some rewards for your time well spent.
Written February 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

caspiansan
Henderson, NV13 contributions
1.0 of 5 bubbles
May 2014 • Solo
What's the big deal about this? I get the feeling the owners of the store got themselves to the top of the reviews here. It's a basic shopping center, you could see this on just about any street anywhere in Japan.
Written June 20, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dkristen
Singapore60 contributions
3.0 of 5 bubbles
May 2014 • Family
Our first visit to Shinjuku brought us to Odakyu shopping mall, we were amazed by the display of various japanese confectionary and food... Having seen the rave reviews here, we thought that the visit to Isetan is a must-do thing as we are food lovers and love to try everything japanese. Isetan food hall turned out to be a disappointment as it's not much different from Odakyu but somehow the one at Odakyu gives one a more homely feel ... In fact we were back in Odakyu food hall a couple of times whenever we transit in shinjuku.
If you have big budget and loved the high end stuff, shopping in Isetan is probably fun too. We came from singapore, so don't really feel the need to buy branded stuff here as they are easily available in singapore anyway.
Written June 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

haticeg
istanbul111 contributions
5.0 of 5 bubbles
Apr 2013 • Family
İsetan is a great shop,very similar to KaDeWe at Berlin.The food hall was in bottom of İsetan.For foodlovers i think is a heaven.You can have chance to see all japanese food.After taking your packaged food from store,find and elevator and go to the roof top garden at 8th foor.It is very relaxing,clean and peacefull.Also there is a mini playground area for kids.At 7th floor there are some good quality restaurants.
Written May 15, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Natashah Shee L... O
Oxfordshire41 contributions
1.0 of 5 bubbles
Jan 2017 • Friends
This was an experience during my recent visit at Isetan Shibuya, Tokyo. I was with two friends; one who's lived in Tokyo for over 30 years and another born and bred in Tokyo. We were walking around on 3rd floor and saw a pop-up retail named MAISON DE REEFUR. My friend saw a cute, tote canvas bag and approached the girls (2 of them), asked them about the bags on display. To our shock, they (these 2 young sales assistants) did not show any interest to my friend's enquiry. Confused, my friend asked if the bag is for sale, the cost etc. One of them responded abruptly and very rudely - IT'S A TOTE! And the other girl 'rolling her eyes'! We made a complaint to the management in the end. We believe Isetan has nothing to do with their appalling attitude. However, we also believe that reputable organisation like Isetan has such a great reputation with customer service as potrayed for years and this should never had happened in the first place. Advice: just don't expect PERFECT service or you'll be disappointed like us!

Written January 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Robert S
Creswick, Australia22 contributions
5.0 of 5 bubbles
May 2015 • Friends
I'm not a foodie at all, but I spent an hour wandering around the the food hall with a dropped jaw. Visually stunning, very expensive, and a genuine marketplace.

TIP: you are not supposed to take photos. And if you want to eat your purchase, there's a peaceful rooftop garden.
Written July 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gail N
British Columbia, Canada3 contributions
5.0 of 5 bubbles
Mar 2014 • Friends
Beautiful store. Wonderful quality in all departments. The food floor in the basement is a must, just a joy to see even if you don't buy.
Written April 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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