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JR East Travel Service Center - Tokyo Station

Open Now: 7:30 AM - 8:30 PM
Open today: 7:30 AM - 8:30 PM
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Traveler Overview
  • Excellent43%
  • Very good25%
  • Average29%
  • Poor3%
  • Terrible0%
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Hours Today: 7:30 AM - 8:30 PM
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1-9-1 Marunouchi | Tokyo Station Marunouchi North Entrance, Marunouchi, Chiyoda 100-0005, Tokyo Prefecture
Ginza / Tokyo Nihonbashi
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Reviews (27)
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Reviewed 5 days ago

We exchanged our JR Rail Passes here and booked a shinkansen ticket at the same time. We approached cautiously, not sure if we were in the right place, and a very cheerful and kind woman who works there came out and spoke to us in...More

Date of experience: April 2019
Thank atravelingvegan
Reviewed October 30, 2018

We obtained our bullet train passes here - using our Japan Rail Pass. Staff were very helpful and the entire process was extremely pain-free. Very happy!

Date of experience: July 2018
1  Thank highimpactuk
Reviewed September 24, 2018

We had several Shinkansen and train journeys bookings to complete, together with the validation of our JR rail pass. A staff member initially spoke to those in the queue to find out their specifics needs, so that the counter staff could be properly briefed. English...More

Date of experience: September 2018
Thank meikant
Reviewed August 23, 2018 via mobile

Getting your Shinkansen tickets sorted is a breeze at this center. The staff are just excellent and they get things done hassle free and quickly. You will get wound up waiting, but once you’re served you’ll feel like an VIP. Well done JR.

Date of experience: July 2018
Thank HKeater
Reviewed July 24, 2018 via mobile

Impeccable experience. Efficient, comfortable and value for money, taking you all the way from Tokyo to Akita, Aomori and Hokkaido

Date of experience: July 2018
Thank tas2022
Reviewed February 24, 2018

We had just finished taking pics of and looking around the Tokyo Railway Central Station and were looking for the gallery. We couldn’t find it. We saw the JR East Travel Service Center and inquired as to the location of the gallery. They said it’s...More

Date of experience: February 2018
Thank Daniel A
Reviewed January 17, 2018 via mobile

This place is slightly faster at moving the queue but it means paying for the NEX or monorail to get to tokyo station first while it is covered under the JR pass. The haneda service center is incredibly slow and needs much improvement.

Date of experience: January 2018
Thank teoweme
Reviewed December 10, 2017

I am writing only about the JR Rail Pass and not about an office. You must buy the pass outside Japan before you arrive in Japan. The regular pass costs US$200+. The "green pass" costs $338, and we felt it was worth the extra $100....More

Date of experience: November 2017
1  Thank CASanMarino
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Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
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JP Tower Museum Intermediatheque
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Tokyo Central Railway Station
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Shin-Marunouchi Building
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