Cozumel H2O
7:00 AM - 8:00 PM
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
About
Booking with Cozumel h2o means top notch service from those with the Cozumel waters in their hearts. You wanna learn to scuba dive? You want to dive adventures reefs? Or you just want to snorkel to enjoy the water of Cozumel? Go h2o!
San Miguel de Cozumel, Quintana Roo, Mexico
Meets animal welfare guidelines

Awards
Travelers' Choice
2023

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Travelers talk about
(113 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,297 reviews
Excellent
1,270
Very good
21
Average
4
Poor
0
Terrible
2

Greg B
Caldwell, ID15 contributions
5.0 of 5 bubbles
Dec 2019
My wife and I (in our 60s} snorkel often. We did a 4-stop snorkel tour with Cozumel H20 and it was the best snorkel tour we've had anywhere. We took two of our children who had snorkeled just a little and 2 grandchildren who had never snorkeled before this trip (but all good swimmers).

We saw an amazing variety of sea life and knew what they were, as Luz took time during the boat drive to our first stop to show us pictures of what we would see and associated hand signals she would use with each type of fish. During the tours, she would dive deep and point to a particular animal, then show the hand sign for that fish. Unlike other tours where you would miss things or not know what they were, this approach worked perfectly.

CH20 does a good job of avoiding crowded areas and we felt like we had a personalized tour of the best spots in all of Cozumel.

Extremely highly recommended. We'll be going back to Cozumel within the next year and I'll both with Cozumel H2O again.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Matt K
1 contribution
5.0 of 5 bubbles
Jan 2020 • Family
My wife and I have had been fortunate enough to dive many places around the world. Many do not live up to the hype but Cozumel did not disappoint. We set up a last minute trip with H2O after reviewing several other highly rated dive companies. We met our dive guide, Miguel, down at the docks first thing in the morning. He was full of smiles, jokes, and enthusiasm. We did not pay the extra for a private guide but lucked out and we were his only two clients for the morning.

The marine park just opened back up at the end of December after several months of closure so we dove the caves at Palancar Reed and Deloris Reef for our second dive. Everywhere was full of live corals and colorful fish. The caves had awesome tunnels and channels on the reef to swim through. We saw turtles, barracuda, massive dog snappers and black groupers, green eels, lobster, huge eagle rays, and the list goes on and on.

Miguel was a spectacular guide, finding things before most of the other guides and then showing it to them as well. We can’t speak highly enough about him. If you dive through H2O ask for him and you won’t be disappointed. He speaks fluent English and is a wealth of knowledge.

I was concerned with the number of boats diving the areas and there were always other dive groups visible in the distance. I thought it would scare away any cool fish but it really didn’t seem to affect anything.

Definitely go diving if you are here.
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CuteAsATravelBug
Tucson, AZ51 contributions
5.0 of 5 bubbles
Feb 2020
We (my son, his girlfriend, my husband and myself) booked this as an excursion during our cruise. We were a bit concerned as conditions were supposed to get very windy and it was possible the harbor would be closed. However the morning of the tour, the seas were calm and the winds were supposed to start later in the day around noon. It may get a bit rough towards the end but the tour was on.

When we arrived, we took a taxi to the marina and boarded the boat. Loes & Miguel went over emergency procedures and our itinerary, showing us pictures of what we could expect to see. We stopped at 4 places to snorkel and saw lots of triggerfish, a turtle, barracuda, lobster and some rays as well as lots of other fish that were mentioned in our briefing. Water bottles that were not plastic were distributed for use throughout the trip (loved this) and fruit, a sweet roll and a moon pie type of dessert were served between snorkels.

Miguel was our group leader and he pointed out many things so everyone could see it all. My son's girlfriend is not a strong swimmer and Miguel had her hold on to to a lifebuoy. He pulled her on the lifebuoy the whole time so she could concentrate on the sea life rather than worry about swimming! We were assisted back on to the boat after each snorkel if we needed extra help. They took great care of us overall. We even made it back just as the conditions were getting a bit iffy because the wind had picked up.

We had snorkeled with Cozumel H2O before a few years ago and remembered our first snorkel with them fondly. It was great to see that the quality of the tour has not changed. Thanks for another great tour. We had a great time.

I highly recommend Cozumel H20
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tim M
Kimberley, Canada20 contributions
5.0 of 5 bubbles
Nov 2021 • Couples
We were met at the airport by Cozumel H2O to collect our dive gear, so it would be ready on the boat for the next day. Upon meeting them, we realized our prearranged transportation to the hotel did not show up. No to leave us stranded they drove us to our accommodations! We were promptly picked up every morning at the same time with our gear ready to go and met with the question of the day…where do you want to dive today? We ended up going to a far south dive site one day, that we had not dove in a few years…Chunchucaab, without question. When we dropped in on a large group, Miguel skillfully took us into the blue to pass the other groups, to avoid congestion. Miguel has an uncanny knack of giving you the best experience, always finding critters you don’t expect, without being annoying! Attention is spent to accommodate all diver levels with an emphasis on safety, while still maintaining maximum dive time based on air consumption. Surface interval snacks are always tasty and plentiful. This trip we took a taxi one day to meet the boat on the North end to do 2 tank afternoon dive and a night dive… a very different experience from past years! It was fantastic! Gear is always left on the boat to be rinsed and dried for the next day’s diving! This trip we saw a lot more reef sharks than past years, which was good to see! I highly recommend this dive operator as we have had very different requirements for our group year to year and they have always pivoted to give us the best experience possible!!!
Kind regards, Tim and Theresa.
Written November 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Clay W
4 contributions
5.0 of 5 bubbles
Feb 2022 • Couples
Our highly anticipated snorkeling trip was initially postponed in 2020 by us due to Covid so we were extremely happy to get a chance to go back, and Cozumel H2O was kind enough to apply our initial deposit to the cost of this rescheduled booking. We had THE MOST amazing time with Loes and Cozumel H2O. My wife and were both relatively inexperienced with snorkeling but strong swimmers so we were nervous yet excited. Nothing prepared us for the delightful amount of marine life and coral reefs we saw under the most clear waters. Loes said it was a very, very rare day! 3 turtles, 1 barracuda, 3 sharks, 5 spotted Eagle rays, and hundreds of fish following us. We felt safe with Loes by our side for the entire 4 hours. She is experienced, kind, positive, knowledgeable, and her enthusiasm was infectious. We especially enjoyed when Loes would free dive down to point out different animals and use a universal hand sign to indicate what it was while underwater. We would recommend Cozumel H2O to anyone we know that is coming to visit! We will be back, too. Thank you for making our trip here so special.
Written February 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Douglas B
11 contributions
5.0 of 5 bubbles
Nov 2020
This was my first SCUBA experience and it was amazing thanks to everyone at Cozumel H2O. Our trip was originally planned in April but had to be postponed due to COVID-19. Throughout the whole experience Loes communicated with me the entire time and answered all my questions. We paid for a private SCUBA/snorkel tour and it was worth every cent. Miguel and Paty were terrific and let us know they were totally there for us during our entire tour if we wanted to spend more or less time at one location and Miguel was super calm and patient, such a great instructor. All in all the day was very exciting and relaxing at the same time. I would highly recommend Cozumel H2O to anyone wanting to spend quality time in the water. Thank you so much for a great experience that my wife and I will not soon forget.
Written November 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Frank T
Bozeman, MT2 contributions
5.0 of 5 bubbles
Feb 2020
Cozumel H20 provided the best, personalized (small groups) snorkeling tour with experienced guides. Our AirBnB host recommended the company and we are so glad we took her up on that advise! We reserved our trip a day ahead and received quick responses on several questions we had. The tour involved 4 snorkeling locations that provided a range of habitats, from large rocky reefs to more open, sandy bottoms. Instructions before jumping in the water were clear. We really liked getting good information on the species we were likely see at each location. Water clarity was great. We paid a little extra for a private guide and it was well worth it. Loes was our excellent guide and she showed us many fish and other species we would otherwise have missed, including a large emerald moray eel that we were able to watch for quite some time. One thing we really enjoyed was that we were dropped off at one end of a reef and followed the entire reef to the other end; it provided a unique experience and with help from the current it was easy to focus on observing all the beautiful fish. The boat captain was very good and stayed nearby, keeping a close eye on everyone. We have done quite a bit of snorkeling in a number of countries and locations, and Cozumel H20 provided the best guiding we have experienced. We also appreciated the attention to detail, like using re-usable bottles for the water they provided, etc. With our oceans under threat from plastics, those details matter. If you plan to visit Cozumel, we highly recommend this company for your next snorkeling trip!
Written March 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christine S
Connecticut49 contributions
5.0 of 5 bubbles
Apr 2021 • Couples
My husband and I booked a private snorkeling charter with Cozumel H2O when we first arrived in Cozumel. Our guide, Loes, was wonderful. She offered us two options and explained what we could expect to see at each. We opted for the north and really enjoyed every minute. We liked Loes so much that we booked a second trip to the south where we visited several reefs including El Cielo, Colombia and Palancar. Loes pointed out so many types of fish, sting rays, a sea turtle and much more.

Snorkeling with Loes was the best part of our trip. I wouldn’t hesitate booking her again if we are ever back in the area. We may also try diving with them next trip!

Note: We are staying at a resort with a busy on-site dive shop. Every day we see boats at the dock loaded with so many people, which made me very uncomfortable due to COVID. If you’re looking for a safer (and more personalized option), consider Cozumel H2O which caters to smaller groups.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LPZNO1
Princeton, NJ77 contributions
5.0 of 5 bubbles
Dec 2020 • Family
My two children just finished PADI certification with Cozumel H2O. When I pick them up at the end of the each three training days. they always beamed brightly and cannot stop talking about the experiences. I asked them what review we should write about H2O, they fought for their turns to give a long list: friendly crew, knowledgeable instructor, clear instruction, fun interactions, excellent teacher:student ratio (Miguel was the instructor and only teach my two children in these three days), small diving group, care about the environment, delicious snacks and fruits..

I did not go diving with the kids but did all the arrangement with H2O. I could add a few things to the long list from the kids. I first contacted Loes and gave her our time window. She worked around it and made sure we could finishing the training within our timeframe. It is our first trip to Mexico and we did not know that winter time Cozumel could have the “el Norte” wind. On the first learning day for which the kids were supposed to learn diving from shore or confined water body, no water activity was allowed in the ocean due to the high wind. I was stressed as our time in Cozumel was tight and the hotels/cars after Cozumel had passed the cancellation time window. I thought we cannot finish the training as planned. Loes asked around and was able to find a sports center for they kids to do the confined water training! They had an Olympic sized sparking pool all to themselves! On the 2nd boat diving day, the kids were supposed go dive in the north and to be dropped off near downtown. But after the first dive the wind was too high they finished the 2nd dive in the south. Instead of asking me to pick up the kids from South (which is a little further away than downtown for us), H2O crew drove them from South and dropped them off downtown. To accommodate our schedule the exam was arranged from 6-8:30pm! H2O’s flexibility and accommodation are true example of customer-oriented service!

On both boat diving days, there were returned divers on the boat, a sure sign of satisfaction about H2O. One guy told me that he did the first dive ever with Miguel and since then when in Cozumel he only dived with Miguel.

In summary, we recommend H2O and couldn’t wait for our next trip with them, as certified divers!
Written December 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mike Chip
Oakland, CA13 contributions
5.0 of 5 bubbles
May 2021
Loes and Miguel are quite possibly the best guides I have every used. They specialize on ensuring that you have the easiest, most rewarding and fun experience !

I hired them to guide my extended family of 8 on a snorkel tour and my family was overwhelmed by the beauty of the Ocean but also by the education, service and support that the team provided over the course of 4 different locations.

I also hired them to dive solo... I was certified 16 years ago but never dove again and Miguel with 1 on 1 attention got me in the water and diving as if I were a professional within minutes. His style is easy, direct and fun - and he literally pointed out every possible creature in the sea making my experience even better. The next day both Miguel and Loes took me on a night dive to search for Octopus (my dream). I was a little worried about night diving but again they made me feel comfortable and made the experience enjoyable and exciting!! Yes I did see Octopus and still overwhelmed by that experience but the attention that I personally received from Miguel made that experience - a once in a lifetime opportunity.

Cozumel H20 is in the people business and focuses exclusively on quality. Act quickly so they are not booked up - I promise you that you will feel the love and talk them up to all your friends.

Thank you Miguel and Loes for making my dream come true!!
Written May 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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