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Never give them your documents. Meet to drop off on time. 6pm. And they forgot my friends documents. Guys said other team responsible and doesn’t care. Street people say they always forget the documents of their customers. Been waiting 70mins for my friends license and still not here. He is so angry and I hope he doesn’t miss his flight. Absolutely terrible. Don’t give them your documents under any circumstances. Do not !!!! It may cost you your flight. …
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Date of experience: September 2019
Helpful
Would highly recommend this team! Had an NMax scooter and it was a pleasure to drive around Bali and powerful enough to navigate easily through traffic even with backpack luggage. Delivery and collection was as scheduled at the hotel and communication was quick and easy. Included raincoats in our hire which proved a smart move! Definitely consider exploring Bali by scooter and chat to the team at Bali Bike House as I am sure they can offer you the same excellent service.!…
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Date of experience: June 2019
Helpful
I've rented bikes multiple times at BaliBikeHouse for past 3 years. I'm very happy with provided bikes and overall service. Communication was a pleasure and on time. Delivery to our villa at agreed time. I'm fully satisfied with service and will use it and again! :)
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Date of experience: August 2018
Helpful
I hired a Kawasaki KLX 150. I thought that I'd be getting the bike pictured with the rack but instead, I had a newer bike delivered to my hotel (but over an hour late). The person delivering the bike was apologetic. I had also requested an extra small helmet for my partner. It was inconvenient for us to ride to their workshop to get a smaller helmet for her. The right hand grip came loose and needed to be fastened (I suggest a bit of wire because it came loose again). The bike stalled a few times and I had to adjust the idle screw. Overall I was happy with the bike but a bit disappointed when I received a message on the last day about someone wanting to pick up the bike 5 hours earlier than agreed. In the end they were polite and happy to help but I was unsure about the communication.…
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Date of experience: April 2019
Helpful
We rented a scooter Honda Various 150 with 2 helmets and folded surfracks installed. The bike was in perfect condition as well as some helmets. Guys just delivered the scooter in time to our Villa in Kuta. All details in a rental agreement were right and we spent 5 minutes before we ride that Vario. After 2 weeks guys just agreed to pick it up at the airport just before our flight. It was a pleasure to use the Balibikehouse and I definitely recommend it ;)…
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Date of experience: June 2018
Helpful
Response from balibikehouse, Manager at Bali Bike House
Responded Mar 22, 2019
Thanks!
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