This review unfortunately has nothing to do with the real facts. The gentleman who refers to us as "arrogant thieves" was refusing to take the proper safety briefing by rudely interrupting our instructor continuously with the phrase "yes yes I know...". He was insisting on picking up other passengers from a different location, which is protected area for swimmers. This is highly dangerous and illegal, something that you could expect from a licensed skipper to know. Plus, he admitted that there would be six people onboard, when we clearly explained that our boats are for five. We did not ask to be back four hours later, but we kindly advised them to be in a certain area of the map by that time, simply because we have real time weather forecast from a satellite and we were expecting strong winds (never said anything about thunderstorms). We did the same for all our clients that day. We certainly couldn't refund, something the reviewer already knew due to the terms and conditions of the booking, and of course to the fact that he appeared three and a half hours later than the given appointment. The price of 500 euros was referring to a completely different kind of boat than that of their booking. A Sea Ray 190 state of the art boat, that we cannot rent without presence of our company's skipper. It is sad how a person can so easily distort facts and call us names, just because of their inability to comply to the general rules of safety and logic. Best regards sincerely Antonis

Dear lady, at 9am it is extremely difficult to read messages as well as answer the phone as our work is at sea. According to the cancellation policy you were aware of the deposit, you will be refunded in full if you update 2 days in advance. I quote you the cancellation policy "In the event of a cancellation by the customer 2 days prior to the agreed arrival, BlueSecret is required to return the entire deposit if the cancellation occurs in less than one day. of the canceled order, the cancellation becomes the agreed upon arrival, the customer owes the BlueSecret the entire amount of the order. " Our priority in the Blue Secret is your safety and therefore the time required for the instructions depends on the questions posed by the "captains to be", so I am not going to apologize for any delay. The times, however, seemed a lot to you because you didn't want to participate. I have very clear in my mind your image of standing at a distance and being irrelevant. The instructions for using the anchor are the first to follow the instructions on the map. Ask those who participated. If your daughter wasn't feeling well and you had to get out of the sea, you certainly wouldn't be responsible for the Blue Secret for demanding half the cost. Remember that in our phone call, you demanded and blackmailed us that if you didn't pay half the rent for the boat, you would write a bad review on Trip Advisor, and probably the 20 euro discount you received was not enough. We are really sorry for you, who are using social networks to get better treatment. Sincerely Antonis

Dear Madam / Sir. Let's be honest and truthful when making a public criticism. The delay was not due to inadequate preparation of our team but over time as the coast hit the waves and there was no possibility of having all 12 boats on the shore for fear of causing damage, which we explained during the morning briefing. From the beginning you knew that the cost of breaking or bending the propeller is 300 euros. Since we only charged you 150 euros you should say thank you. From the beginning you knew that Premium Insurance costs 10 euros to cover everything, but regardless of the amount of damage you pay the first 400 euros. Also during the morning training, you were asked how to read the nautical charts used by GPS Sonar, we showed you the most important points on the map with rocks and reefs. We also told you the safety distances you should keep off the coast. When you open GPS Sonar on the home screen there is a message that you accept "All information is presentedfor referenceonly. You assumetotal responsibility and risk associated with using this device". Whether you hit a small rock or a large rock, the damage is damage. The propeller loss rate is only 2%, so we certainly can't talk about risk. For us, the most unpleasant moment is when we have to ask you to pay extra damage. If it was worth the experience to become a captain for a while, get to know and repair places that you wouldn't have been able to with any other vehicle, etc., you said at the beginning "We rented a boat again after a great experience last year". Sincerely Antonis