I would like to start by saying: Etienne, the captain, was absolutely amazing. He had the unfortunate task of informing us upon arrival, that we could not go to Anguilla. However, he made my birthday experience much better by taking us to see Tantammare, Pinel Island, Maho to see the planes land, and a few other places! We got to see sea turtles, snorkel, and he had an open bar with the best dang rose’ I had on the island! The day ended up being super fun and I appreciate Etienne as it did not start off that way.. but he did what he could to salvage my experience.
Why the one star? I did my own research about getting to Anguilla prior to my arrival so I knew it was tough and there were restrictions. I used trip advisor to contact the trip operator and ask the specific instructions and items necessary to get into Anguilla. The communication regarding this was subpar. I was informed, on Friday, to send the materials Saturday. No time, no instructions, just send via email. So we got covid tests on the island and I sent the materials. However, I was informed upon arrival, that we would not be going to anguilla because our materials sent via email could not be read.
I spoke to the owner and asked why that wasn’t communicated prior to, as that could’ve been resent. He then stated that I didn’t send it in time to be sent to his contact on Anguilla. I asked why he didn’t inform me of the process or a deadline so I could ensure these things took place. He continued to blame me, never apologized for the lack of communication shown, and I have the receipts of my attempts to obtain details. I was under the impression that I needed to bring the hard copies of my materials, in which I had on board, and we would show this upon entrance to anguilla. That was not the case. It is super frustrating to try to obtain information with minimal communication, and then be yelled at and blamed for an issue that could’ve been resolved.. had he just reached out or provided adequate context up front. All in all: if you want to go to anguilla, know you need copies of your passport, covid cards, and negative covid test 24 h before. Send it to the email on file early, and you should be good to go.
I expected to be talked to with respect and empathy but that did not happen. I would travel with Etienne in a heartbeat bit I am not happy about the way the company handles the tours.