Chena Hot Springs Resort
Chena Hot Springs Resort
3.5
7:00 AM - 12:00 AM
Monday
7:00 AM - 12:00 AM
Tuesday
7:00 AM - 12:00 AM
Wednesday
7:00 AM - 12:00 AM
Thursday
7:00 AM - 12:00 AM
Friday
7:00 AM - 12:00 AM
Saturday
7:00 AM - 12:00 AM
Sunday
7:00 AM - 12:00 AM
About
Escape to this eco-friendly resort in the Alaskan wilderness. It has woodsy cabins, rustic lodges, and family suites, making it a popular getaway spot. The main highlights here are the geothermal hot springs lake, outdoor and indoor hot tubs, as well as heated indoor pools. In summer, you can try activities like horseback riding and ATV tours. While in the winter, you can go on a snowmobile tour, go ice fishing, and even join an elusive Northern Lights viewing tour. Visit the Aurora Ice Museum, which is open year-round, to view ice sculptures and enjoy an Appletini served in an iconic ice-carved glass. – Tripadvisor
Duration: More than 3 hours
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  • RanettaG
    Orlando, Florida8 contributions
    4.0 of 5 bubbles
    Off the beaten path!
    This is about an hour outside of Fairbanks and a lovely drive. I'd never seen a hot springs before so I wanted to see it. Very interesting. The Ice Museum is okay. We had lunch in the restaurant. Food was very good but the service was a little slow. So if you are planning to eat before your museum tour, allow extra time.
    Visited July 2023
    Written July 22, 2023
  • Jill G
    Ardmore, Pennsylvania1 contribution
    3.0 of 5 bubbles
    Good at best ; lazy staff ; not friendly or caring
    We arrived exhausted at 10:39 at night to find a check in woman who wasn’t the least bit interested in our needs. She told us that the place has a shuttle that operates twice a day. We neede to get into town for a tour the next morning and was told that the shuttle requires two days notice. We needed ice to keep certain foods cold due to dietary restrictions and we didn’t have our ice bucket with us and the ice is kept locked up. Therefore we could not get ice until morning. Everything was a hassle. We called for housekeeping the next day and we’re told they needed to be notified the day before. We asked if they could possibly fit us in as they weren’t full. Housekeeping never showed up. Everything seemed like the barest minimum request was too much to ask. Finally, when we walked into the restaurant one evening fo dinner we realized we weren’t sure whether or not we needed to wait to be seated. After hearing me ask my husband that question the worker sitting at the bar said : well you should have read the sign as you walk in. It’s on there. Yeah… service is a negative 10. Cute idea , the hot springs …. But even that wasn’t working well the first day we came. “ someone “ left the cold water on too long . That’s what we overheard. In my opinion , not worth the hour and fifteen minute drive from Fairbanks.
    Visited August 2023
    Traveled solo
    Written August 6, 2023
  • Peggy S
    8 contributions
    5.0 of 5 bubbles
    Very Enjoyable
    We visited Chena Hot Springs when we were staying in Fairbanks with our 4 grown children. All of us enjoyed going in the hot spring, and the kids had fun on an ATV tour while my husband & I had a tour of the dog kennel. We all had a great day.
    Visited August 2023
    Traveled with family
    Written August 19, 2023
  • Heather W
    24 contributions
    4.0 of 5 bubbles
    Enjoy a soak in the hot springs!
    Friendly service, room in the lodge was nice. Loved the hot springs! It was sprinkling out so with the cold and the hot temperature of the springs, it was perfect. Prepare to have a long wait at the restaurant for dinner. The food is good and the wait staff friendly they are just very busy since everyone eats there being an hour away from Fairbanks. Toiletries can be bought at the pool house if you forget something. The admin building has snacks you can buy. The Ice museum was closed for maintenance otherwise I would have rated five stars. We did the northern lights tour, it was too cloudy to see the lights but the ride in the Small Utility Support Vehicle was fun and the yurt was pretty cool and kept us warm.
    Visited August 2023
    Traveled with family
    Written August 24, 2023
  • Kevin K
    23 contributions
    4.0 of 5 bubbles
    Great time at the hot springs
    I am a professional traveler and a best selling novelist, but not a travel writer. My wife and I recently booked an over night at Chena Hot Springs Resort for our anniversary. It was wonderful. Our hotel room was great, close to the Hot Springs and the restaurant. Parking was easy and the staff was excellent, kind and knowledgeable. The food at the restaurant was excellent as well, with commensurate resort prices. When we first arrived, the weather was blue skies and beautiful. The second day it was cool and rainy but it didn't matter when you are in the out door hot springs pool. We even glimpsed a bit of the Aurora late in the evening after dark. Loads of old fashioned antique mining equipment, horse drawn wagons and other turn of the century artifacts placed throughout the resort made our imaginations leap as we strolled through the grounds hand in hand. A big surprise was an actual 1946 DC-6 aircraft mounted 30 feet in the air on a steel pedestal. It wase original aircraft that used to fly into the gravel runway, delivering supplies to the resort in the old days. Besides us, there were many other couples and families enjoying their time as well, feeding the ducks and wandering about the grounds. There are many other tours that we didn't have time for but would like to investigate on another visit. However, it was seventy degrees F, when we arrived. Touring the permanent ice castle and drinking a martini out of a glass made of ICE had a cool factor all it's own. Highly recommended. I would give this place a solid five stars except for the many walking/hiking trails. The trails themselves were great and there were maps readily available but the trails themselves are poorly marked or not marked at all. Deciphering where you want to go was a bit on the difficult side. If the resort reads these reviews, please put a sign with arrows at each junction of trails. One path can lead to multiple trails of varying difficulty. We are experienced hikers so we just explored and had a great time, but adequate signage would have been appreciated. Aside from the lack of signage, my wife and I thoroughly enjoyed our time at the resort and we'd do it again in a heartbeat.
    Visited August 2023
    Traveled as a couple
    Written August 31, 2023
  • Ron T
    Colorado Springs, Colorado56 contributions
    5.0 of 5 bubbles
    Awesome place.
    This is very uniq it is at the end of the highway about 100 miles south of the Arctic Circle. The ice house is a stop not to miss on the campus. Make sure you have a appletini and smash the ice glass. The greenhouse is also very interesting as they grow Thierry own vegetables for their restaurant. The springs themselves are relaxing, but not as large as the Blue Lagoon. The bottom was smooth and not abrasive on feet.
    Visited July 2023
    Traveled as a couple
    Written September 5, 2023
  • Rebecca H
    Colorado Springs, Colorado532 contributions
    4.0 of 5 bubbles
    Fun time at the Hot springs!
    We really enjoyed our visit at the Hot Springs (didn't stay, just came for the pools). We came with a tour group, as we didn't have a car in Fairbanks. The Hot Springs is about 60 mi outside of town and in a beautiful location, especially in the fall. They have a lot of different activities that you can do in addition to just the hot springs and a restaurant and bar on site. You need quarters for the lockers in the locker rooms, definitely take locker shoes/flip flops (though they have slides you can buy for $15 to $20), and you can rent towels for $5 if needed. Outdoor pool was really fun, and definitely warm. There isn't really anywhere to put your stuff and bringing a towel is plenty as there are hooks just as you enter the pool. The outdoor hot tub is significantly less hot than the pool and a good place to cool down. There is an indoor pool and indoor hot tubs, but we didn't use them so not sure about the water temperature in there. There isn't a lot of space to rest out of the pool, though there is a deck outside (cold in the winter!!!). We really enjoyed our visit and liked doing the ice museum ($10 each) with the Appletini ($20)!
    Visited September 2023
    Traveled as a couple
    Written September 15, 2023
  • Adrienne P
    Gainesville, Florida59 contributions
    5.0 of 5 bubbles
    Absolutely gorgeous spot that you cannot miss
    We were on the fence about going to Chena Hot Springs because of several bad reviews. So glad we decided to go! It was definitely one of the highlights of our time in interior Alaska. Contrary to other reviews, we found the staff friendly and accommodating. Some important tips: bring flipflops because you can't wear your boots in the locker room. Bring quarters because the pockets are coin operated. Bring a plastic bag to put your towel in to hang on the hooks. You can take your phone into the springs and rest it on one of the rocks for great photos. The water is HOT, so be prepared. It's fabulous but HOT...and I'm from Florida so that's saying a lot. The Ice Museum is open! Great tour but maybe skip the 🍏 tini and visit the bar instead. Chena Hot Springs is a must do!
    Visited September 2023
    Traveled as a couple
    Written September 22, 2023
  • Gail D
    Perth, Australia13 contributions
    3.0 of 5 bubbles
    Good luck enjoying the Ice House
    Austin, the bar tender at the Ice House would not serve us. We became very angry about being ignored by this obnoxious man. Despite several call-outs for our drink, he seemed to only serve those directly in front of me and the more we called out, the more he ignored us, serving all newcomers and even giving free top up drinks to repeaters. We complained at the tour desk and got a refund but strangely the manager got hostile as well when my husband mentioned Trip Advisor. I don't doubt that we were partly to blame, giving in to anger through frustration. The hotsprings visit was absolutely wonderful. Chena Sorings, on the whole, seemed run down and as we may have been amongst the last tourists for the season, I guess Austin and the manager were quite exhausted. I am so glad we didn't stay there. At the Ice House, I suggest you seat yourself first for a cocktail. We were the last (56th & 57th) to get served. Some of the displays are broken but the glass making demo is terrific.
    Visited September 2023
    Traveled as a couple
    Written September 22, 2023
  • Ken
    Loveland, Colorado1,301 contributions
    4.0 of 5 bubbles
    Chena Hot Springs ATV Tour
    The is a review of an ATV tour that started and ended at the Chena Hot Springs Activity Center. Some of the ATVs (Suzukis) were old and not well maintained. All had rev limiters that made them as "speedy" as 3-hp go-carts (remember them?). The trail wasn't all that long, but did involve a fun stream crossing. Most importantly, our guide was cool and wanted us to have fun. Without her, my rating would be lower.
    Visited July 2023
    Traveled with family
    Written October 17, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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3.5
3.5 of 5 bubbles871 reviews
Excellent
286
Very good
244
Average
140
Poor
97
Terrible
104

tom m
Zanesville, OH81 contributions
5.0 of 5 bubbles
Feb 2021
If you have a car, you don't necessarily need a tour. We drove up for part of a day from fairbanks area and paid $15 each for use of the lake, pool, hottubs and locker rooms. The water felt amazing; could have stayed there forever. There is a lot more to do there if you want to make a day of it, but the hot spring itself was well worth the trip for us. We will definitely consider getting a room and spending a few days there next time we are in the area.
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lindsay P.
Pittsburgh, PA11 contributions
1.0 of 5 bubbles
Mar 2022 • Couples
Horrible. Dirty. Unfriendly staff. My husband and I were traveling to Fairbanks, AK from Pittsburgh, PA (over 24 hours of traveling). On top of that, we decided to drive another 2 hours from Fairbanks to Chena Hot Springs on a very dangerous and icy road. Once we arrived at Chena Hot Springs, we attempted to enter the ice museum. There was a group of people standing outside who told us we needed to buy tickets for the tour first (this is not listed on the website anywhere). Didn’t even know you had to do a guided tour. We were directed to the incorrect ticket counter where we were greeted by a miserable employee who told us ticket purchases were in a different building and basically pointed in the direction of the building. Took us another five minutes to actually find the building to purchase a ticket. Upon entrance into the ticketing building, I was greeted by another miserable employee who flared at me until I spoke. I almost thought I was in a building I shouldn’t have been in based on how this employee was looking at me. I asked If I could buy a ticket to the ice museum and he responded “no” with no other detail. After I questioned his response, he told me that the last tour had started at 7:00 (it was 7:03 when I entered) and he couldn’t sell me a ticket. I politely told him that the tour was still standing outside waiting and begged to sell me a ticket since I drove two hours. He said “no because the last tour already started”, Which it didn’t because I could physically see the tour waiting outside of the building. I decided I would try to hot spring. I went to take a look at the hot spring before purchasing a ticket and I am glad I looked before I purchased. It is dirty, rusty, and absolutely disgusting. I did not purchase a ticket. I thought I could salvage the trip by having dinner at the resort restaurant. I was greeted at the restaurant by another disgruntled employee who didn’t even say “hello”. He said “35 minute wait”. Needless to say, I left without doing any of the three things I planned to do. I did use the restroom while I was there and it was so disgustingly dirty that I didn’t even want to touch anything. What a disappointment.
Written March 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Boundaryless Nomads
San Antonio, TX48 contributions
5.0 of 5 bubbles
Nov 2020 • Couples
Apparently we picked a great time to visit in mid November. There were a couple hundred people at the lodge but there are so many things to do that we were usually by ourself or with only a few others during our activities.

The hot springs is the main attraction but I would say it would need to be a tie between that and their aurora viewing tour. The experience itself screams Alaska, from the trek up on the snow tractor to the yurt they have set up for you on top of the mountain. We were joined by two other couples so we had plenty of room on the trip up and had an amazing night of viewing the Northern Lights.

We also enjoyed the snowmobile tour which we got all to ourselves along with the guide. The route had great views of the winter wonderland the Chena had become and the trail felt wild enough with obstacles to make it extremely fun.

We also took part in their dog sled tour, geothermal plant tour, ice museum tour, and even enjoyed a massage at their spa.

If you go I would recommend going with one of their lodging packages as it will be cheaper than booking the room and paying for everything else, including the meals, a la carte. We did the couples escape and the meals that it included was more than generous. The staff are beyond friendly and fun to be around. We had an amazing time and look forward to visiting again.
Written November 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Heather
1 contribution
1.0 of 5 bubbles
Mar 2022 • Family
This was a terrible “resort.” It does not deserve to use that name. This was the quality of an old motel 6 sitting on a property with a spring, at resort prices. The construction of the rooms is terrible. The walls have holes in them. The entire shower is brown, with other brown stains on top of it. The paint and wallpaper is all mis-colored and pealing off. The blinds to the room were falling apart and unable to be closed. We waited over an hour to eat at the one restaurant on property (without any other options around off property) and this was with putting our name in at 5:26pm. Once sat, we ordered food and waited OVER 2 hours for a meal that was terrible. The food is far below the quality of Chilis or Applebees. The spring was fine, however ridiculous that it was 18+. Iceland has figured out how to make an OUTSTANDING spring in the Blue Lagoon, that is gorgeous and welcomes all ages. If the Blue Lagoon is a 100, I would rate Chena Hot Springs at about an 8. Something petty, but still bothersome is that they charge their resort customers for a locker to hold their belongings. I understand that it was only 50 cents, but it’s the point that it is in the single digits outside so of course we have to wear some kind of clothing to the building, so if you want the clothes put away, why isn’t a locker provided. I understand for guests that come just for the spring and they aren’t staying, but I thought that was a petty decision. If recommending anything again in Alaska, this property would be the first absolute recommendation to not waste once’s money. There are plenty of other activities and excursions to spend ones money on. Chena Hot Springs needs to be knocked down and rebuilt under new management. The worst hotel I’ve ever stayed in.
Written March 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angulord
Houston, TX9 contributions
2.0 of 5 bubbles
Aug 2021
5 members of my family left Chena Hot Springs for the last day of our vacation in Alaska, We rented a car out of Fairbanks and the drive was easy and pleasurable. Chena Hot Springs "resort" was a joke: A group of buildings with no plan nor unity nor urbanism. The restaurant way to small for the crowds attracted to the site on a given day, the food mediocre at best and overpriced, even for Alaska standards. The hot springs pools and the whirlpools save the day and the trip, if you forget about the rude man handling the reception/information desk to the pools.
Written August 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shell
Fussa, Japan13 contributions
3.0 of 5 bubbles
Sep 2022 • Family
For the good, the hot spring “lake” is lovely. It is 18+ and so it’s relaxing and peaceful. It’s a large pool so you shouldn’t feel crowded.
The hot tub and pool inside for kids or families with young kids is great, two hot tubs and the pool is at a comfortable temperature.
The gift shop is well stocked and the grounds are kept relatively nice. They have gardens behind the hot spring.
The ice museum tour was fun and the ice sculptures and architecture were beautiful, the Appletini experience was fun, and if you have the opportunity I definitely recommend it!
I haven’t stayed in to hotel portion of the lodge.
The bad, we stayed in a cabin not realizing it was a dry cabin, but that wasn’t such a big deal. The outhouse associated with our cabin was really unsanitary by outhouse standards. The foam around the toilet seat was foul and discolored. The stairs into the cabin were in need of repair. The cabin is supposed to have a “rustic” feel, but it just felt neglected. All of this to say, had the price reflected all of this it would’ve been no problem, but even at a discounted rate of almost $300/night we felt it was worth maybe half of what is being charged. The entire area also smelled like dog feces, and it definitely wasn’t the sulfur from the springs because the springs were a breath of fresh air!
If you go to Chena Hot Springs I recommend you stay anywhere besides the cabins.
Written October 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

L.K.
Vashon, WA1 contribution
2.0 of 5 bubbles
Nov 2019
My partner and I travelled to Chena Hot Springs in November, 2019 and purchased the Aurora Odyssey package. We found the facility to be run down and based on my experience I would not call it a "resort". I understand that they are removed from civilization but that is no excuse for moldy rooms that had some kind of soap on the shower wall from the previous visitor. The pools and hot springs have a lot of promise but the locker room was mildewy and badly in need of maintenance. If you go, bring your own shower shoes. My partner got a rash after soaking in the pools that has yet to resolve. Despite signs prohibiting alcohol in the pool area, there were empty beer cans and bottles behind the rocks in the pool.
When we arrived the front desk asked if we wanted to be called when the aurora appeared and they never did. Very disappointing.
The most concerning issue was a negligent response to a medical emergency. Clearly the staff had not been trained as they were clueless and put a visitor in harms way due to their inaction.
The staff was totally a mixed bag. Some were great and others totally apathetic.
I wrote to the general manager about the issues we had with an emphasis on my concern for the health and safety of the guests and did not receive a response. I wrote a second time and got a canned and dismissive response. Terrible customer relations.
That said, it's a great spot to catch the Aurora and the place could really be a wonderful facility with a little attention and care.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

katherinehargrove
Joplin, MO10 contributions
1.0 of 5 bubbles
Jul 2021 • Friends
Our shuttle was 45 min late arriving to Chena causing us to have to reschedule our ice museum tour. No apology for the inconvenience. A thunderstorm rolled in and the staff did not have people get out of the springs which seemed highly unsafe considering normal pool protocol. The waitress openly cussed when she messed up multiple times. Our shuttle driver home drove 80 in a 55 mph zone in the pouring down rain the majority of the route causing us to hydroplane multiple times, but our heads on the roof as we hit bumps, and refused any air in a full van of passengers to avoid fogging the windows. He also did not follow nor enforce masks despite the resort’s protocols for Covid. The bathrooms were disgusting in the pool area.

We did greatly enjoy the ice museum once we got to go. The food was decent. Some of the staff were very nice just had poor communication between each other.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bruce p
Albuquerque, NM4,005 contributions
4.0 of 5 bubbles
Mar 2021 • Solo
Went here for a day and did the hot springs as well as a few activities. Nice drive though yhe paved roads the last 20 miles arent maintained well in winter, kinda stressful drive. The resort is about 3 outta 5 stars. They need more ammenities and parking to accomodate tourists. Restaurant n bar had an hour plus wait yo get in the entire day i was there. very few bathrooms with waits to get in.

Ice museum wssnt what i expected, its basically some ice sculptures, though very well done, in a hanger. $15 price was about what its worth.

Snowmobiling was awesome, fun trails and a great guide who took pics of us on our own phones without tryin to sell us something extra.

Kennels were disappointing, basicallg a 10 min q&a in a cabin then they let you pet n interact w dogs in the yard, nothin more. not really a tour.

Hot Spring was nice, enjoyed the warmth of the spring in the outdoor evening. nice setting as its ticked at the bottom of a cliffside. bring quarters for lockers. locker rooms are cramped and dirty, they dont service them durin the day.
Written April 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

leonaroselle
Charlotte, NC395 contributions
5.0 of 5 bubbles
Mar 2022 • Couples
We went on a day trip from Fairbanks to visit the hot springs.

We took the shuttle service due to concerns about icy roads and we made the right choice.

The shuttle ended up late and we missed the Ice Museum tour, they rescheduled us for a later time, but we missed it all together anyway.

We went into the hot springs, I was pretty nervous about all the bad reviews, going into the bathroom, and bathroom turned out perfectly fine. Granted it probably need an update but overall it wasn’t as bad as I was imagining based on reviews!

The hot springs was amazing. My husband and I ended up spending our time there that we missed our ice museum tour. We thoroughly enjoyed the hot spring in 19F weather. We both thought it was such a unique experience. And it was too crowded on a Friday afternoon.

Afterwards, we were thinking of going to the restaurant but the line was so long. We decided to just grab coffee and sandwiches at the Aurora Cafe, where they sell tickets for their activities.

Overall, I would highly suggest anyone to go for the hot springs.

As we were leaving, btw, a ton of people were arriving, I bet the hot springs would be pretty crowded at night and on weekends.
Written March 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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