Gems Gallery Phuket

Gems Gallery Phuket, Phuket Town: Hours, Address, Gems Gallery Phuket Reviews: 4/5

Gems Gallery Phuket
4
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM

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4.0
406 reviews
Excellent
248
Very good
60
Average
39
Poor
16
Terrible
43

brownedebbie
1 contribution
Poor workman ship
Mar 2020
My husband and I visited the Gem gallery in Phuket some years ago. I bought 2 expensive rings. 4 days later I noticed a small ruby had fallen out of one ring and 1 month later my 1 c stone had become loose in my other ring, I got that one fixed but one of the diamonds then fell out and I put it away. The ruby ring I put away for years and then took out just the other day, lo and behold another ruby fell out. I guess I will put both away until I can afford to get the stones replaced.
Our visit was enjoyable and it was awesome to look at all the jewelry (which is why I rated it very good), but at the end of the day, I am very disappointed with the poor quality of the jewelers put into their designs and that we don't find out how poor the quality is until it's too late to return as most visitors I imagine are tourists and come from a distance away. Be aware!!
Written February 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Hooman P
Rasht, Iran134 contributions
the biggest jewelry store
Dec 2019
The second place we visited in the free city tour was the Gems Gallery Phuket jewelry workshop, which was a place to sell and make jewelry and silver jewelry at very high prices, and it seems to be the biggest jewelry store in Thailand and the world.
Written May 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wanette G
2 contributions
Was an awesone experience
Feb 2020 • Friends
Thank you to Danny for the wondefull service and helping me spending my birthday money 😉 going back to South Africa with the most beautifull gems!
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TheCount69
Rochdale, UK734 contributions
No customer service skills
Jan 2020 • Couples
A very fancy gallery, sellng lovely gems, jewellery, handbags and the like.
We were taken here on the back of a trip from the Cruise Company, as nice as it is, the stuff for sale is so expensive. A belt in crocodile skin ( I think) was £300, and the bags were hundreds of pounds even thousands. The gems were very nice, I cant deny that.
The problem was, we were followed around, and every time you stopped to look at something, there was a sales rep at your side. As you walked around we were followed everywhere and it made us feel like criminals and we felt on edge.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear TheCount69, Thank you for your review. First of all, we do apologise for any dissatisfaction you had with our Phuket branch service. It is our direction to all our staffs to be active providing hands and services to every of our visitors. Added by the Thai hospitality practice of highly attentive culture, that could have made you felt uncomfortable spending time inside our place. However, we all have no intention to push hard sales or make bad feelings for our visitors. We accept your comment and will immediately train to improve our staff service.
Written February 13, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tanvi
2 contributions
Most mannersless customer handling ever
Jan 2020 • Friends
We were four people visiting pearl factory,the salesman with us was very rude and mannersless.
Poorest marks ever.
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Bhatake, First of all, please allow us to apologise on behalf of our Phuket branch for the bad experience. For us to inspect into detail and improve our service, would you be able to share the detail of your bad experience: date & time of visit, our personnel name(s). Look forward to your kind reply.
Written January 18, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Clairabelle
Bournemouth, United Kingdom7 contributions
Avoid!!!!!!
Nov 2019 • Couples
Went here as part of orientation tour, we experienced the most horrendous pushy sales ever encountered in any part of the world.

Very intimidating and unpleasant experience be careful if you are not intentionally shopping for jewellery as the lady who dealt with us almost chased us out of the shop trying to get us to buy fake pearls 😡😳
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Lainne M, First of all, please accept our apology for the dissatisfaction you experienced from our Phuket branch service. Nonetheless, thank you for your review so that we can improve and fix the issue. Should you have the detail of your visit, please share them (personnel name, or date/time of your visit, orientation tour guide or operator) to us so that we can inspect and improve at the right spot and right persons. Look forward to your kind reply.
Written January 31, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael
Preston, UK8 contributions
Hard sell
Nov 2019 • Couples
Went to the gem factory as part of a four venue trip. Would have been much happier if we had stopped after the other three. We were dropped off and asked to sit in what I can only describe as a ghost train. The train goes slowly past mock ups of volcanoes, effigies of past kings and queens and gives you a brief history of how gems are formed.
Once it has finished you have a number stuck on your shirt and you have a salesperson who follows every where you go. She keeps saying wouldn’t that look lovely on your wife etc. We said we weren’t interested and that everything was overpriced but she wouldn’t leave us alone. I went to look at the fish tank whilst my wife went to the opposite end of the room.
We asked to leave but we still had to go through some other rooms with jewellery in and the sale girl still tried to get us to buy things.
As we were involved in a road traffic accident on the way it would have been better for us and even better for the pedestrian who was run over by a scooter if we hadn’t gone.
Please avoid at all costs unless you want to buy some overpriced jewellery
Written December 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Michael H, Thank you for your review. Yet, we feel very sad for the feeling of dissatisfaction you had with our service. However, please be kind to clarify ‘ghost train’ feeling and ‘overpriced jewellery’. What made you felt and interpreted in those ways? We need to learn to improve our product and service. Look forward to your kind reply.
Written December 9, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lorraine
4 contributions
Surprise engagement!
Oct 2019 • Couples
Visit here was on an introduction to Phuket tour, which was very good. On arrival here we got a wee train tour explaining the creation of gems which was really good. Then went into the main building and was teamed up with a member of staff to assist you, much to my surprise my partner asked him for a specific stone and on our way to the area he said to me to pick a ring, I couldn't see for tears as he was asking me to choose an engagement ring!! The perfect ring was shown to me, among others, was left to make my own decision by the assistant and was never pressurised at any time by him. Everything was done very professionally and they even sized the ring while we waited. Went in as partners and came out as fiancé and fiancée!! A perfect end to our Thailand trip.
Written November 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jason R
13 contributions
Hard selling annoyance
Nov 2019 • Solo
I visited at the end of a half day tour of Phuket, this place is totally aimed at hard selling to tourists with a dedicated sales rep pushing items at you all the time.

It starts with an introduction movie, of 7 minutes, which is dated and looks like it was made in the era of VHS.

Assigned a sales rep as a single traveler which was strange but they really put the hard selling tactic into use,

Told if I had questions to ask her. I asked her questions about how color is different white v black pearl and about mining etc but she couldn’t answer, all she wanted was to keep saying price is this, this will be good gift for mother/girlfriend etc etc to which I kept telling her numerous times that My family don’t wear jewelry. after each question I asked, i would politely say thank you, but she would get the idea to let me browse in peace despite saying I only here to look

After 20 minutes of browsing, I asked for the exit so as to wait for the tour group, sales rep rudely said there’s the exit and no thank you or anything.

having a sales rep pushing items on me and only interested in selling, not being able to answer questions put me off.
Written November 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Jason, Thank you for your review. We really sorry on issue of mentioned bad service by our personnel. The behaviour of this sales rep you explained is totally not as what we trained and assigned his/her to do. Could you please send detail of your visit again together with the info of this sales rep who served you (date, time, and some detail that we could track even through CCTV to know the exact person). It is obvious that he or she does not possess the attitude that we want him/her to have: in fact we give priority to providing knowledge and new learning to every visitor. Look forward to your kind reply to gemsbkk@gemsgroup.th.com
Written November 3, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Henning Poulsen
Roende, Denmark1 contribution
Bad exchange rate!!
Oct 2019 • Family
Seriosly bad exchange rate with creditcard payment!!!
Exspectede fair rates when buying jewlery in a big place like gems!!
Pay cash or buy somwhere else
Written October 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear HRP_161, Thank you for your review and sorry for the bad feeling you had. However, please be informed that exchange rate of credit card payment is determined by the commercial banks themselves, not our shop. Hope to receive your kind understanding on this matter.
Written October 30, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Gems Gallery Phuket

Gems Gallery Phuket is open:
  • Sun - Sat 8:00 AM - 5:00 PM
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