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Phuket New Generation - Day Tours

Phuket Town, Thailand
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Phuket New Generation - Day Tours
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Mel C wrote a review Apr 2021
Riverside, California11 contributions13 helpful votes
We had a great day touring islands and snorkeling. We took our young children, and the hosts were very accommodating of us and welcoming. We took a speedboat, and our kids had fun seeing the fish, snorkeling and swimming. There were way less people due to COVID, and we loved it. We were very happy with our day and the service we received! Thank you!
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Date of experience: April 2021
1 Helpful vote
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Tun wrote a review Sep 2020
Anjuna, India37 contributions9 helpful votes
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I'm sorry to say that, but from the very beginning till the end everything was wrong with my trip. When I arrived to the pier, where boat was supposed to take us to the islands i was asked to pay HIGHER PRICE than Thai people, because I'm foreigner!!! Company tried to explain that its due to government regulations, and the extra fee is for entrance to some area. In this case I agreed to pay, but I requested them to give me the ticket or a detailed bill for my payment. PNT company REFUSED TO ISSUE ANY BILL AT ALL! (on the trip later on i haven't seen any place, where "government fees" were collected) Another attempt to scam: Just before boarding the boat, company takes photos of customers one by one (or in groups they came), saying it's required for the insurance and also government regulations regarding COVID. But after the trip we found out that those pictures were just printed, framed and offered to us for SALE as a souvenirs!!! This practice is HIGHLY UNETHICAL and not acceptable. On the actual trip we found out that the main attraction of the trip - "Maya Bay" was closed for tourism, and we were offered to take pictures from the boat from the distance! It's not company fault, but they should have informed customers about that fact in advance, instead of selling "4 islands day trip" The last island we visited on our trip was very dirty, full of broken glass on the beach. You were given a choice: stand 1.5 hour on the sand mixed with glass in very strong sun, pay extra 80THB to rent chair in a shade! At the end of the trip you are also "FORCED" to pay tip! Our tour guide literally took empty jar and went one by one to every passenger asking how happy he was, and telling him personally to give a tip, while PUTTING THAT JAR NEAR EACH CUSTOMERS FACE! (there was also a suggestion tips should be in the range of 100THB - 1000THB depending on your satisfaction level) Last, but not least, the boat was overcrowded. They had stickers on half of the seats "social distancing, do not seat here..", but ALL the seats were actually taken. Noone (including company employees) was wearing protective masks. Company just don't care about customers or employees safety.
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Date of experience: September 2020
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Maica wrote a review Nov 2019
1 contribution2 helpful votes
I was most excited for this tour when booking my trip to Thailand. Everything was going well, even though the boat was way too overcrowded. I brought a full face snorkel mask and fins from home. When I got back from lunch, which was mediocre at best, our guide and crew members were holding it up as I got back in the boat. Our guide told me (in the most rude tone of voice) “the ‘lady’ from our store where we boarded saw you take that snorkel mask without paying so you’re going to pay for it as soon as we get back.” I tried explaining to him three times that I brought it from home and that I didn’t go anywhere near the snorkel gear at their shop. He cut me off every time I tried to talk and said “no no no we already saw you, you’re on video, the lady checked it. You’re going to pay 950 baht for it when we get back.” This was embarrassing and awkward as there were so many people on the boat watching this. I found my receipt from the snorkel mask and tried waving him over but he just looked away and ignored me. When we got to the next island I went into the water with my friends and he came up to her mom and interrogated her. He asked if that mask was really mine or if I stole it from the store. About an hour later he said “the lady at our store watched the cameras and it wasn’t you on video. It was another family that looked like you, they were dark and Indian.” To top off a miserable day, when we got back on the boat one of the crew members grabbed the gear out of my hands when I was trying to get back on the boat and dropped my phone in the ocean then laughed with his coworker about it. Would not recommend this company at all costs.
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Date of experience: November 2019
2 Helpful votes
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Marc9999 wrote a review Nov 2019
6 contributions1 helpful vote
First of all: wlWe booked a day trip to phi phi islands and Khao Island. The organization was without any complaints. The transfer from the hotel was in time and our tour guide bobby was very kind and entertaining. Everything was as expected. Though the speedboat was actually fully packed. 3-5 people less would have been more comfortable. The tour itself is not recommendable, unfortunately. There way too many tourists and speedboats in each spot we visited. So this is definitely not a relaxing snorkeling trip. I guess we will not do that again, but: if we decided to plan a different trip, I would have PNT on scope again. Thank you for everything!
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Date of experience: November 2019
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Borgman Fanau wrote a review Jul 2019
2 contributions
We booked the night before our half day morning trip to the Khai Islands through a local tour company with no issues. The driver was punctual for pickup and the tour started with an amusing brief from our guide Jenny. A great morning out, snorkelling during the fish feeding a highlight. Our kids loved it.
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Date of experience: July 2019
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