We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
36Reviews2Q&A
Traveler rating
  • 30
  • 3
  • 1
  • 0
  • 2
Traveler type
Time of year
Language
Selected filters
  • Filter
  • English
Emm wrote a review Mar 2020
6 contributions2 helpful votes
Gorgeous spot for snorkelling, kayaking and lounging around near clear water. Very relaxed tour with no tight schedule. I would 110% recommend
Read more
Date of experience: March 2020
Helpful
Share
Response from Cruiser42918519628, DSM at Destination Services
Responded Mar 26, 2020
Hi, thanks a lot for your feedback, we are more than happy it all went very well with the wonderful team. Looking forward having you again soon. Bests, Pascal
Read more
Martin1964 wrote a review Jan 2020
Shanklin, United Kingdom37 contributions92 helpful votes
Would definitely NOT use again, arrived at Airport and their rep Nok was there to meet us, she was lovely, then it went downhill from there! She couldn’t get hold of the driver, when he did turn up he was possibly the worst driver in Thailand, very slow. Ok we thought, at least we’re here- all is well. Then the return transfer to the Airport ‘Sean’ arranged ‘no-one’ turned up. After over a dozen phone calls and texts, and leaving nearly an hour late, the resort got us a taxi, then I had to call Sean again from the taxi, so his people could meet us on arrival to pay the taxi. Not what you want to be doing at the end of a holiday. Steer clear - would never use again.
Read more
Date of experience: January 2020
2 Helpful votes
Helpful
Share
Response from ThailandM9, Manager at Destination Services
Responded Jan 20, 2020
Dear Sir well received and noted your feedback on received airport transfer services. Arrival - too slow. For Health & Safety reasons, all our drivers abide by set speed limits. Departure - taxi. Our sincere apologies as indeed the originally scheduled vehicle could not show up on time after which a taxi was arranged and refunded. Thank you,
Read more
CazManc wrote a review Nov 2019
15 contributions33 helpful votes
This was such a great day out. The location is magically and looking out onto the beach while eating your own dishes was brilliant. The lessons were taught with humor and the market visit was eye opening. I learned so much about basic cooking as well as how to use the spices and herbs of thai cooking. Recommend!
Read more
Date of experience: November 2019
2 Helpful votes
Helpful
Share
Response from Cruiser42918519628, Destination Sales Manager at Destination Services
Responded Dec 9, 2019
Hi, thank you very much for your rating and taking the time to let us know your feedback. That is indeed a great day to have. Kind Regards, Pascal
Read more
Amy B wrote a review Nov 2019
Melbourne, Australia95 contributions65 helpful votes
I prebooked a transfer from the airport to my hotel at Merlin Beach. Unfortunately, due to a missed flight, spent the night in Singapore. I rang both numbers I had for Destination Services to advise them of my delay. Nobody answered either number, and one was supposed to be the emergency number. When I got to Phuket the following morning, I found Destination Services and asked them about a transfer. They refused to take me and tried to blame me for everything. My delay was due to an airline delay, something completely out of my control. I showed them my phone recent calls to show them that I did try to ring them and nobody answered. They still refused to take me. I ended up in a taxi with a driver you had no idea where Merlin beach was and he dropped me off at the wrong hotel. I then had to get another taxi to the right hotel. They try to make it look like they're doing something to help you, but they don't. They are quick to place blame on someone else.
Read more
Date of experience: November 2019
2 Helpful votes
Helpful
Share
Response from Cruiser42918519628, Destination Sales Manager at Destination Services
Responded Nov 17, 2019
Dear Amy, Kindly accept our apologies. Flexibility is key & unfortunately we couldn't honor your transfer the day after despite our policy in amendment / cancellation as our vehicle was taking a different route than yours, consequently not able to send you to your final destination or we would have. We did not tried to blame it on anyone but explained the process so you can inquire for a refund. Sincerely yours, Destination Services.
Read more
Melanie P wrote a review Jul 2019
Semaphore, Australia3 contributions6 helpful votes
A fantastic day loved seeing the markets and learning how to cook authentic Thai food with Get an James our chefs. The School is set right on the beach and you also get the recipe cards of what you cooked to take home . Be ready to eat some delicious food
Read more
2 Helpful votes
Helpful
Share
Response from Cruiser42918519628, Destination Sales Manager at Destination Services
Responded Aug 1, 2019
Hi, Thank you very much for your comments. We are glad you enjoyed the day and the food. Your future guest at home will enjoy some new dish. Looking forward to be of your service in the future. Regards, Pascal
Read more
Previous