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Raya Princess Tour
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Balazs K wrote a review Feb 2020
Phuket, Thailand53 contributions24 helpful votes
We accidentally ended up in their boat in the port. They did not check or count the passengers and after they found out we are on the wrong boat instead of taking us back to the port where our boat was waiting for us they just have dragged us with them na demanded money. ( we were less than 5mins from the port) If we don’t pay the have had left us behind on the island. The tour was a disaster they have treated us very rude and badly. Unprofessional rude staff lack professionalism. Lunch is passable. Do yourself a favor and avoid this company.
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Date of experience: February 2020
1 Helpful vote
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Edward wrote a review Feb 2020
3 contributions
First of all with any of these companies check the weather before booking, they don't cancel and it is an uncomfortable ride if windy, the pontoons to the island are quite dangerous. Raya Princess Tours was a very poor experience for the following reasons: 1. Boat overcrowded with no space to walk around. 2. Maiton island is just a 20 minute swim no docking on the island itself. 3. The resturant (Maya Princess) had poor hygiene, no sink in toilets,just a sink by the restaurant but no hand soap. Food was also not covered over. Please don't make the mistake we made, we explained the staff our disappointment but they did not help and still asked for tips before departing the boat at the end.
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Date of experience: February 2020
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Fazrina M wrote a review Oct 2019
3 contributions4 helpful votes
The boat we were in was too packed and crowded. Space to sit was limited. It was so uncomfortable and the journey was really long. It was very chaotic when it's time to snorkel, as there were many people trying to head out, and go back in, trying to put on their gears, etc. I ended up not snorkeling as the time given seemed to be cut short, as i had a toddler, I had to wait for my husband to be done. But it seems like after 15-20 mins, they were preparing to leave already, and the initial time allocated was 45 mins or so. I would also remind others not to take their seasick pill provided on the table at the waiting area. It made me super drowsy the first half of the trip. We had lunch at Raya cafe (?), the view was beautiful but the food options were pretty limited. Some pros for this tour were, the crews were really helpful when i had to walk on the wavy pontoon blocks with my toddler. They would either help to carry him or supported me while i walked which i find very good and thoughtful (or they just needed us to be fast? Lol). For the price we paid, I feel that I had better and worthy experience than this. It was the most uncomfortable snorkeling trip I have ever been in my life. It costed quite a bit and they seemed to try and squeeze as many people as possible on the boat, which i feel is a bad move. Very poor customer experience, and I would not recommend this tour, sorry.
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Date of experience: October 2019
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Anette wrote a review Sep 2019
Berlin, Germany23 contributions7 helpful votes
Bitte fahren Sie nie mit dieser company. Wasted time. The beaches are dirty, gull of plastic. Nobodycares but everbody eants to sell sonething, the water full of benzeol (benzin) and plastic. You have to pay extra to use the chairs. Transport in old cars and boots. Eating is poor. Insteet of 3tinea snorkling staying whole day on two losts paradise.
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Date of experience: September 2019
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Hans wrote a review Aug 2019
Katoomba, Australia1 contribution1 helpful vote
Booked the tour at the airport Driver late Walk to pier On arrival the guide said wait here 1 h Then 30 min snorkling Then lunch Then wait here Non of the activities on the flyer actually happened Guide said that’s not his problem No beaches visited I am not sure what went wrong. The best part was that it included the taxi from airport so saved some money.
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Date of experience: August 2019
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