Fordoun Spa

Fordoun Spa, Nottingham Road: Address, Phone Number, Fordoun Spa Reviews: 4.5/5

Fordoun Spa
4.5
About
Luxurious self catering facilities situated in Nottingham Road. The Fordoun Farm Village offers panoramic views of the Drakensberg mountains in a tranquil country setting.
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4.5
52 reviews
Excellent
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11
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1
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MPB
Johannesburg, South Africa76 contributions
Spectacular!
Mar 2021 • Solo
Home away from home. Setting, management and staff all delightful. Rooms large, comphy and always an evening gift. From a great story to a nougat. Richard coming to chat at dinner last night and Molly checking i got home safe. What a place and what people!!!
Written March 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Magatho M
Maldives56 contributions
Weekend bliss in the Chalet
Oct 2020 • Couples
We were there for an extended weekend. Enjoyed the stay in a beautifully decorated chalet suited for the often changing weather that can drop to low temperatures. The ceramic fireplace is a fantastic. They stockbjp the chalets with enough wood to last a weekend which is a nice touch.

There's a few things I would have liked. For example have hand soap in the room. Yes the chalets are self-ctaring, but hand soap, rooiboss tea bags and rusks, would not break a bank for a 5 star accommodation.

Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear MagathoM Thank you for your review and support we are glad you felt looked after and that it was worth while. I agree that the value is great with the ability to be able to utilise most of what the hotel offers as well. Kind regards Richard Bates
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

leonandrina1995
53 contributions
Disappointing spa visit
Jun 2019 • Couples
We booked the steam room and had a massage. The steam room was substandard. The heating is not great (it was winter) and a portable electric heater was placed in the steam room with an instruction by staff to take it out when the steam came on. This is potentially hazardous. The dustbin was also rusted. The treatments themselves were fine.
Written June 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Good day Theresa & Lisa; Thank you so much for your most valued trip advisor post, we really appreciate your honest feedback as it greatly assists us in keeping on top of all aspects of our spa. My sincere apologies for your disappointing Rasul steam treatment, our guests normally rave about this treatment, so I am really disappointed that it did not hit the mark for you. Our Rasul has built in seat warmers, however, we do run a few extra heaters in our Rasul, especially in winter for a couple of hours before our guests arrival to ensure that everything remains at a comfortable temperature from the time the guest applies the warm clay to their body until the steam cycle commences. The extra heaters in the Rasul are always packed away before the guest is taken through to the room. I have fully investigated your complaint and met with all the staff involved. The staff member that you approached about needing some extra heat as you were feeling chilly between the clay application and the start of the steam cycle to begin was in fact not a therapist or senior member of staff and was unaware of the dangers of allowing the heater to go back into the Rasul chamber with you, however she did report to me that she did ask that you please remove the heater once the steam cycle started. I have had a talk with all my staff about not allowing any form of electrical appliance near any treatment that consists of steam, water etc. Once it commences, regardless of what the guest’s request might be. We have exceptionally strict policies in place to avoid these kinds of potential hazards and all staff have been told that they are expected to adhere to them at all times. The Rasul is a wonderful treatment but requires privacy from a guests point of view, so once the treatment starts it can be quite invasive for the guest if spa staff enter the room, which definitely poses a problem should the guest need assistance. I have chatted with my MD and GM and we are going to look for a viable solution to the above mentioned problem. With regard to the bin been rusty, I was surprised to hear this as we have recently replaced all our bins and on closer inspection found the bin to still be in perfect condition, was there possibly another bin elsewhere that was rusty? We are in the process of upgrading certain areas in our spa, as I am sure you noticed when you were with us, some areas completed, some still in the process of being completed. I am excited to reveal that our Rasul is next on our wish list and will be getting a complete overhaul in the coming months. Once again, my sincere apologies for your disappointing Rasul, I do hope that you give us another opportunity to redeem ourselves in the future. Warm regards Robyn Reynolds (Spa Manager)
Written July 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BelindaB1973
Durban, South Africa24 contributions
Wonderful experience
Mar 2019 • Couples
My husband and I have just spent two nights with you at Fordoun. The whole time we were there was just amazing. All your hotel and spa staff are so friendly and wonderful. They have all been trained to a very high standard. Our room (19) was amazing, so beautiful and spacious. The food was outstanding too. We will definitely be back soon.
Written March 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Alicia S
6 contributions
Excellent ! 5 star all round !
Oct 2018 • Couples
We spent one night at this luxurious hotel. What a wonderful time. The spa was absolutely spotlessly clean, the decor was tasteful and modern, the therapists were impeccably professional and we felt spoilt and pampered from the minute we arrived. The room was wonderfully equipped with a large bath tub, fully stocked mini bar and all the extras one would expect at a hotel of this class. We ordered room service and were blown away by the delicious culinary offerings of Skye Restaurant. It happens so often that one feels disappointed in what should be a five star hotel. This was absolutely NOT the case at Fordoun - attention to detail, beautiful surrounds, all the small luxuries and details made it a true value-for-money experience. What stood out most was the friendliness and competency of all the staff we interacted with. We will definitely be back!
Written October 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Alicia S Wow thanks for your great feedback. Have already shared with the staff. Kind regards Richard Bates
Written October 4, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sbm007363
South Africa113 contributions
Excellent ambience
Sep 2018 • Solo
I have been to many, many spas - even if I have to say so myself, because I think there is no better present than a spa treatment!
This one's setting reminded me of the Cape Winelands, not because of the architecture, but the magnificent trees, birds and beautiful pond that greet you as you arrive.
I made the booking the previous week so all my treatments were lined up, and ready to go. The spa is smallish, but the intimacy feels good, not crowded. Lovely West Coast Style furnishings and decorations are soothing and put me very successfully in a relaxed mood.
The treatments were of the best, using excellent products. It lived up completely to my expectations. Definitely a go-again!
Written September 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Craig L
Johannesburg, South Africa29 contributions
Disappointing
Aug 2018 • Couples
We had been wanting to go to Fordoun for years, but found that it did not live up to our expectations. The staff were all very friendly and the service excelllent; and the hotel is not far off the N3 highway, so easy to get to. The decor in the standard room is ordinary - it could be that the decor in the more expensive rooms is better. The main reason we want to Fordoun is for spa, the facilities and treatments were acceptable but nothing special. The restaurant was very disappointing - decor and dinner menu old fashioned and the taste not good....we eventually only had (an ordinary) breakfast in the hotel and had dinner at other restaurants.
Written August 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Craig L Thanks so much for your feedback, my apologies that we did not meet your expectations. Something that we try and pride ourselves on and in your situation we let ourselves down. Of course there are a lot of areas that I am happy with at the moment as an owner, and there are always a lot of things we need to work on. We have just finished a full upgrade on the Spa and I am delighted with the new look and general feedback that I am getting. I am also happy with the feedback on the standard of the food that we are producing, which in general has been held at a consistently high standard. I do agree that work needs to be done on the restaurant with regards to decor and improving the general ambience, this is planned, in fact we are meeting with a interior decorator this Friday. With regards to the rooms, all rooms are individually themed and decorated so each room is different. We do have a continuous maintenance and upgrade policy in order to ensure that we try and keep standards up. Thank you once again for your feedback, we shall use it as motivation to work on those aspects that need attention. Kind regards Richard Bates
Written August 14, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

travelportal18
Johannesburg, South Africa55 contributions
Excellent - from start to finish
Jul 2018 • Friends
We enjoyed a short visit to the spa rounded off with an excellent breakfast. Fordoun understands customer service and offered great vegetarian options for breakfast too!
Written July 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks so much for the review!
Written July 17, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Exploring Halaal
Cape Town Central, South Africa293 contributions
Relaxing
Mar 2018 • Couples
The service was exceptional through out my time at the spa, the floatation pool is a must (if you are staying at the hotel it's free), you are taken to a private pool that has a shower, I loved how private it is and the fact that it was an actual pool and not a plastic bubble, there's also music under water and the ceiling is supposed to look like stars. The massage was lovely and very relaxing as well. Definitely worth it!
Written March 24, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Mrs Mitha Thans for reviewing the Spa. Really appreciate the thorough feedback. Kind regards Richard Bates
Written March 26, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kathy P
Pietermaritzburg, South Africa23 contributions
5 Star Day spa treatments
Mar 2018 • Friends
What a wonderful treat to go on with special girl friends. We laughed in the floatation tank, dozed through our massage and loved our facials. Professional and friendly staff. Can’t wait for our next girls day trip to the spa.
Written March 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Kathy So glad you had a great day out. Really appreciate the review! Hope to see you here again here. Kind regards Richard Bates
Written March 26, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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