The Hillside Hillsborough

The Hillside Hillsborough: Hours, Address, The Hillside Hillsborough Reviews: 3.5/5

The Hillside Hillsborough
3.5
12:00 PM - 9:00 PM
Monday
12:00 PM - 9:00 PM
Tuesday
12:00 PM - 9:00 PM
Wednesday
12:00 PM - 9:00 PM
Thursday
12:00 PM - 9:00 PM
Friday
12:00 PM - 9:00 PM
Saturday
12:00 PM - 1:00 AM
Sunday
12:00 PM - 1:00 AM
Popular mentions

3.5
139 reviews
Excellent
62
Very good
25
Average
18
Poor
19
Terrible
15

foodconnoisseur001
Belfast, UK2 contributions
Disappointing meal
Oct 2021 • Friends
I had a meal here last week and was so disappointed both with service and the meal. I ordered maylasian chicken curry with tumeric and coriander scented rice ,garlic naan bread and pineapple chutney.
Where do I begin, we waited a long time, then when it was served it was only normal boiled rice, no nann bread or chutney this was substituted with a saturated piece of garlic what looked like sourdough still no chutney. The staff made no apology about the rice or nann bread. The chicken was also in large chunks. So when plates were being collected I made them aware but was told you got that instead pointing at the crusts of my sourdough!
We then come to pay we made them aware again but no deduction was taken from the bill .
I understand that times have been tough for hospitality, but not serving what's on the menu is not the way to go. A little apology at the time of ordering that they couldn't serve what we had ordered. and we could have picked something else.
Written October 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

belinda
Lisburn, UK4 contributions
No customer interaction.
Sep 2021 • Friends
We always praised The Hillside and the staff. The change we found tonight has gone full circle. No customer care. No conversation. No interaction. Our food was below average. We sent triple cooked chips and haddock back. Chips undercooked and Luke warm. We asked for salt and this was returned only when the chips were returned. By then the other party had nearly finished their food. I had to ask so sauces etc. No attention to detail!
Never asked did we want another drinks. Quality of service which we were used to has gone. Very disappointed. Monday night was not busy. With three staff on front of house the service should be much better.
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Finola Malone
3 contributions
Hillside
Sep 2021 • Couples
Just left The Hillside. Service very poor. No condiments provided and when asked for it seemed to cause the waiter to be disoriented.
Food arrived, one bowl of Pea Soup (inedible owing to copious amounts of salt) accompanied by a slice of bread with no butter.
Again confusion reigned when I asked for the butter. It arrived about 7 minutes after requested. I had eaten quarter of the soup and bread to quell the hunger pains at that stage.
Colleague ordered chicken pie with Mash. Tasted off and had half eaten it before the salt arrived and it needed it.
Overall a lacklustre service, slow and inefficient with mediocre food.
Won’t be returning.
Written September 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Goldielocks911
Bushmills27 contributions
Beyond Five Star
Jul 2021
It's not just the food that makes the Hillside great but the friendly, efficient and professional staff. We stayed in Hillsborough last weekend and visited the Hillside for dinner on Saturday night, it was so good we went back on Sunday night too 😃. Food fantastic, my friend is vegetarian and often struggles to find something appealing on restaurant menus, but the Hillside's vegetarian lasagne hit the spot. Pork medallions were my choice and honestly the pork just fell away from my knife. Very well organised and efficient staff. Special thanks to Dale who ensured we were well looked after and welcomed us back on our second night. A very professional guy who takes looking after his customers very seriously and definitely made our experience at the Hillside a good one. In a world where people are quick to complain I think it's important to acknowledge when someone exceeds your expectations. Thank you Dale, we look forward to visiting the Hillside again soon.
Written August 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

crascott
Welling, UK75 contributions
Good Food….. But Ridiculously Slow Service
Jul 2021 • Friends
Decided to have some lunch with parents, as we were staying for a few days in the area. The food was good and enjoyable. However, to wait 1 hour and 15 minutes for the food to arrive after the order is taken is ridiculous. Certainly other tables received their orders before us. We did complain (poor excuse given) and received something off the bill.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jlpettimore
37 contributions
Don't judge a pub by its cover
Jul 2021 • Family
Visited on Tuesday evening for dinner after a bit of shopping. Food was decidedly poor. Bread starter was good but mains were terrible. Had the Chicken Supreme on lentils. Chicken was overcooked, small and on a bed of lentils which tasted off. Menu indicated a black pudding crust, which actually trasnpried to be 2 slices of black pudding swimming in the lentil sauce. My wife has lasagne which was very average for £15 a portion. Accompanied (extra charge) by a portion of chunky chips which were inedible given how watery the potatoes were, and parmesan crumb chips which were just as bad.

No one came to ask how the food was while eating so we just left and went to pay the bill. Asked how the food was I replied not good and explained. The response was a shurg of the shoulders and 'sorry about that'. Still charged the full £69 odds.

Nice looking pub on the face of it, but we will not be back.
Written July 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Josh H
1 contribution
Accomodating and professional
May 2021
Recently, due to the pandemic, we weren't able to go ahead with our wedding plans. At very short notice, we contacted Andrew, and he, Dale and the team were more than accomodating for us in providing the perfect place for our reception.

They were professional, flexible and well-organized. The Hillside provided the perfect, relaxed and intimate setting. The food was superb. We could not have asked for any better.

A big thanks to all the team!
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jovlie
Holywood, UK157 contributions
Gone downhill big time ….
Jun 2021 • Friends
My husband and I came here for a rare lunch out just the two of us. Service was incredibly slow however, we didn’t complain because we have eaten here a few times before and so didn’t mind the wait. My husband ordered “pasta of the day” the menu didn’t read as two options but obviously was. Our server assumed vegetable option when my husband wanted the chicken and chorizo option. This was remedied no problem and the food was just ok - not on par to usual standards.

I ordered the vegan chickpea and butternut squash katsu curry (I’m not vegetarian but I love butternut squash so went for this option). There was no butternut in the curry at all and when I mentioned this they took my plate away, dolloped “butternut” on top of it and brought me back the food. There was now chunks of carrot and a couple of pieces of turnip/swede in the mix but no butternut. The chef told our server there was some butternut in it, I can guarantee there wasn’t - I looked! Not to mention the implication of suggesting there was is outrageous given this was supposed to be the main ingredient alongside chick peas - no mention on the menu of carrots and turnip so why there were in it is beyond me. They then showed me that they had kept my food out to discuss with the chef, as if to prove there was no butternut in it. Get with the programme guys. I did offer to speak to chef directly.

Accountability goes a long way in my opinion. To be fair they did not charge me for mine but the whole experience was disappointing and unfortunately we won’t be back for a while which is a shame ….
Written July 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Malcolm B
Craigavon, UK174 contributions
Extremely disappointing, poor COVID safety measures
Jun 2021
I hate leaving a bad review of the Hillside as in the past we have always had a great meal, but last Saturday was really bad, ear;y booking as told the Restaurant was full later on, which it wasn't was put into an alcove and I specifically told the server not to forget about us, which he promptly did, I was with my 87 year old mother, and 74 year old mother in law, we waited 20 minutes for drinks, ordered and waited a further 45 minutes for food, which arrived on cold plates, my wifes pasta sauce had a skin on it, and plates were more or less thrown on the table.

Empty plates were left for a further 30 minutes, when I attracted a servers attention to order dessert, after another 15 minute wait, the cheeseboard was dumped with no side plates or knives, saucers appeared as side plates after asking for them, and no description of the, admittedly lovely, cheese was offered, and to be honest, the surly waitress with no COVID protection at all would probably not have been much help.

After over three hours for two courses, I had to again go looking for the bill and we left, generally poor service, average food, and surly, inefficient, and COVID ignoring staff we left. Very poor
Written July 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karen M
1 contribution
John
Jul 2021 • Friends
Food was not great, staff very unpleasant, and kept our change without asking, barmaid rolled her eyes 3 times when we asked for anything, and stumped around like a baby elephant , so much so I asked her was she having a bad day….. I’m a regular eat outer and have never experienced this attitude before…..all in all I will not be back.
Written July 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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