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Review Highlights
Would give SIX stars if I could

I had a complicated situation where I needed to ship my bike from Rome to France, where I'd be... read more

Reviewed September 5, 2018
thomas n
,
Palm Desert, California
Excellent. Great service and good quality bikes. Thanks Ventoux Bikes Team.

Very easy to deal with. Quick response to my booking and good quality gear. They actually have the... read more

Reviewed June 5, 2018
mdj009
,
Auckland Central, New Zealand
Read all 48 reviews
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Traveler Overview
  • Excellent74%
  • Very good12%
  • Average0%
  • Poor2%
  • Terrible12%
Travelers talk about
“great service”(3 reviews)
“their website”(2 reviews)
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Contact
1 avenue de Verdun, 84340 Malaucene, France
Website
+33 4 90 62 58 19
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Reviews (48)
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All reviews great service quick response their website shop dogma ride pinarello cycle mt mechanic climb deal ace condition advice
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1 - 10 of 33 reviews
Reviewed December 29, 2018 via mobile

The store’s attitude was not customer friendly. Technicians good. Bikes no problem. Unfortunately I never received a refund for one of two bikes which was returned by our guide 4 days earlier. Jean-Christophe []never returned my emails either. Not receiving the refund or a response...More

Date of experience: September 2018
Thank feuers4
Reviewed September 5, 2018

I had a complicated situation where I needed to ship my bike from Rome to France, where I'd be staying in an AirBnB. I found Ventoux bikes to be highly recommended on various sites, so I emailed them through their website and asked if I...More

Date of experience: September 2018
Thank thomas n
VentouxBikes, Equipe Accueil at Ventoux Bikes, responded to this reviewResponded September 6, 2018

it was a pleasure to help and work for you and the other member of your group. So SIX times thank you !!

Reviewed August 17, 2018

We went into this shop to enquire whether they had two bikes to rent the following day. We were answered by a rude aggressive French man who said no. No smile, no apology nothing. We were treated like dirt on the end of his shoe.oMore

Date of experience: August 2018
1  Thank 350highlandlassie
VentouxBikes, Gérant at Ventoux Bikes, responded to this reviewResponded September 6, 2018

bonjour, We are sorry and surprised by your comment. We'll try to find out more about this but all the team is usually complimented for his welcome. We hope you found another bike rental even if at that time all shops around were full too...More

Reviewed June 5, 2018

Very easy to deal with. Quick response to my booking and good quality gear. They actually have the bikes the show on their website which is very good. The team was friendly and took the time to fit the bike which made things easy for...More

Date of experience: June 2018
1  Thank mdj009
VentouxBikes, Equipe Accueil du magasin at Ventoux Bikes, responded to this reviewResponded September 8, 2018

Happy customers don't always post a notice for telling they have been satisfied, so a huge thank you for the time you took for writing it !!

Reviewed April 26, 2018

The negative comments by some,(not many),on here are the opposite of my experience.The bikes were superb and perfectly set up for my brother and myself to ride up Ventoux. Friendly,relaxed staff offering good advice. Everything was as we hoped it would be. Would definitely recommend...More

Date of experience: April 2018
2  Thank michaelbsheff
VentouxBikes, Owner at Ventoux Bikes, responded to this reviewResponded April 28, 2018

Thank you so much for taking the time to write this good feedback ! We do our utmost to satisfy customers requests and they enjoy their time with our bike rental. This is our goal, however all happy clients don't think to post a comment...More

Reviewed October 10, 2017

After specifically requesting the size of bike and model (which they had), and providing explanation of my request, they would not rent me what i had asked for. Instead they pushed a bike which was much too large. The effect was a very uncomfortable ride,...More

Date of experience: September 2017
Thank Craig A
VentouxBikes, Owner at Ventoux Bikes, responded to this reviewResponded October 24, 2017

Sir, Sorry, but your complain is incoherent and we are able to prove it, as we kept your mail exchanges : With your booking request you asked for a bike size 50 whereas you told you are 1.78m (5.84 ft)!!?? A specialist or a regular...More

Reviewed September 20, 2017

Arrived in Malaucene with 2 bikes that needed basic re-assembling: wheels and pedals had been removed for ease of transport. Basically, this is a 30 min job, tops, for any competent cycle mechanic. I was quoted 4 hours for the 2 bikes and a total...More

Date of experience: September 2017
1  Thank Michael W
VentouxBikes, Propriétaire at Ventoux Bikes, responded to this reviewResponded October 6, 2017

Sir, If you stop in front of a restaurant and consider that the level of rates are not convenient for you, feel free to not go in and choose another place but please compare the menus before criticizing. If as you tell, it was a...More

Reviewed August 29, 2017 via mobile

I dropped in unannounced and was expertly fitted and adjusted on a nice Pinarello F8 Dogma with Dura Ace and on the road in 20 minutes. Paperwork was minimal, the transaction was efficient and only $99 euro for a full day. The bike was excellent...More

Date of experience: August 2017
Thank Snouter
Reviewed June 24, 2017 via mobile

Reserved our bikes months in advance. Turned up on the day, bikes ready and exactly as ordered. Quick. Efficient. Bikes are excellent. Would highly recommend.

Date of experience: June 2017
Thank E6275FZchriss
Reviewed May 30, 2017

I rented a high end bike from their Prestige line for 1.5 days. Service was amazing. Quick and friendly emails to get my bike measurements. Arrived on Friday afternoon to find my made to measure bike waiting for me. Staff in the shop were all...More

Date of experience: May 2017
1  Thank NickT1721
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