Danai Spa at Eastin Hotel Penang

Danai Spa at Eastin Hotel Penang, Bayan Lepas: Hours, Address, Danai Spa at Eastin Hotel Penang Reviews: 5/5

Danai Spa at Eastin Hotel Penang

Danai Spa at Eastin Hotel Penang
5
9:00 AM - 7:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
Danai Spas are award winning sanctuaries of tranquility in cosmopolitan Kuala Lumpur and the Pearl of the Orient Penang. All Danai Spas are well rated and all our guests can expect excellent service coupled with incredible spa treatment skills that represents the ultimate in relaxation, rejuvenation and restoration. We provide various Spa Experiences, Natural Healing and Anti-Aging Advanced Aesthetics that represents complete wellness and youth recovery solutions. This means an easy and convenient 1-stop spa centre for all your beauty and health needs. Guests can be ensured of full privacy and pampering with our luxury couples and singles suite rooms that includes full-sized Jacuzzis or bathtubs, shower facilities and lavatories.
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Popular mentions

5.0
462 reviews
Excellent
393
Very good
61
Average
8
Poor
1
Terrible
1

chyn
Penang Island, Malaysia1 contribution
Mar 2021
My wife and I had more than 15 sessions of Danai Signature Massage in this outlet over the past 1 year. We are very satisfy with the services provided. All our preferred therapists, Nia, Mala, Faye, Ami and Narti are incredibly skillful, patience, professional, polite, and capable of delivering customized massages that tailored to our needs. All of them are good listeners, with strong and sensitive hands that able to sense areas that need more massage to achieve the desired relaxation. They have their own strength. For each session, we chose the therapists based on the areas of the body that we wanted them to focus on. The outcome were always highly satisfying.

Jessica, one of the CS, also left a profound impression on us. She was always very warmth, genuine and welcoming; serving us tea upon arrival and desserts after the message. I was pleasantly surprise that she remembered the tea we ordered during prior visit. Her friendly and attentive manners coupled with the wonderful massages always make the each visit a wholesome experience. We were disappointed to know that Jessica is leaving the company soon and can only wish her the very best in her future endeavors.
Written March 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Spa! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written March 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Joseph Chua
1 contribution
Dec 2021
Danai Spa at Eastin Hotel ticks everything on the checklist for a great spa. The service is great, the staff extremely attentive but not to the point of being intrusive. Couple that with a pleasant, relaxing environment and not to mention the fact that the staff do not pressure you into signing up packages or additional top-ups to your treatment, makes Danai Spa the go to place for my wife and I for any spa experience.

A special thank you to Kelly, our treatment therapist. You will be hard pressed to find a staff with such outstanding attention to detail and genuine concern for you as the customer, to get the best results and experience at every visit.
Written December 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written December 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kelly Khor
1 contribution
Jan 2022 • Friends
I’ve gone to this spa twice now and it’s been the best experience ever!

Shoutout to Fatin, Faya and Ila for always giving me the kindest and warmest experiences. Highly recommend this place if you’re looking to wind down from a long week.

If I could rate this more than 5 stars I would 😍

Also small shoutout to the guy who helps serve and clean after the guest as he’s such a pleasant person and always so helpful.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written January 2, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Justin G
Penang Island, Malaysia5 contributions
Dec 2020 • Couples
No doubt one of the best spas available. Treatment is super. Customer service is superb.

But be wary of their bundle packages. Some months they give special promos at very low rates and you might be spending more if you buy it too early. Example this month It's RM 4k and few months later it might become RM 3k.

Just compared my packages with my friend. Perhaps their sales packages need to sync n offer the same to all its members.
Written December 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear sir, For your information, your membership was purchased in 2019. Your current complaints of the differential in pricing is due to different combination sets of membership being sold and the 1-Day Member Christmas promotion on 16th December 2020. Few days ago, we had invited our members via WhatsApp and telecall to join our Member Appreciation Day on 16th December where the 1-Day Member Christmas promotion was offered. You did not respond nor pick up our call.After finding out your friend (member) has purchased an excellent deal, you submitted your complaints and our Director has taken an effort to explain to you about the price differential, furthermore, the expired promotion was also offered to you as a gesture of goodwill but you refused to purchase it. It is however not possible to change yr membership that was purchase in 2019 to the expired promotion one due to the nature of the 1-off offer. With due respect, we have tried to explain and provide a resolution to this matter, we hope that you will be able to understand that whatever membership that was purchased before a promotion, cannot be changed to the offered promotion, furthermore, the promotion is only 1 day and only for members that attended the event.
Written December 19, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Veronica T
2 contributions
Jun 2019 • Friends
Upon our arrival, receptionist Priscilla suggested that we change our pre-booked package from Spa, scrub, jacuzzi and massage to only 90 mins massage so as to ensure the therapist can get off work on time for dinner. As such we opt for the aromatherapy relax massage (90mins).
However, during the session, therapist Yi Teng was in a hurry not focusing on what we wanted (relaxing) and pressure given was getting stronger each time until my friend needed to ask her to minimize pressure. But after she continue., the pressure goes back to strong after massaging 5 mins.
As for my therapist Syafiqah, she was using minimal pressure, I could not feel the massage nor pressure. What I felt was oil begin rub on my skin. At the same time, I can feel that both therapist were in a hurry to get off work.
What upsets me most is if they are short of manpower, they shouldn’t accept our booking. They can simply tell us they cannot accomodate us due to staff working hours.
After session, Priscilla was very persistent that we should rate them on trip advisor before stepping out of the spa.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We truly appreciate customer who take the time to let us know about their experiences with our Spa. We are very sorry to hear of your recent disappointment in our Spa. We can certainly understand the frustration and disappointment you had with us. On behalf of Danai Spa please accept our sincerest apologies. It is clear that measures need to be taken to improve the service at our Spa. We want to thank you for bringing these concerns to our attention. We certainly do not wish to lose you as a valued customer. We are confident that a future visit to our Spa will better reflect our commitment to customer satisfaction.
Written January 29, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CC羽
1 contribution
Oct 2021 • Solo
So glad to have a very peaceful & wonderful day.
The amazing relaxing 2.5hr spa (herbal pouch massage + scrub + body mask wrap) by the massage therapist, Ms Mala, is soooo good. Firm, smooth massaging skills, and professional ^_^
Really appreciate the warmth, sincere & friendly service provided by the customer service officer, Ms Elise. Very nice to meet & talk to >_^
Recommended herbal pouch massage - it soothe the tensed muscle & its fragrance blend well with the scents of aromatherapy oils.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written October 27, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Justin G
Penang Island, Malaysia5 contributions
Jul 2020 • Solo
Made a booking by calling on Thursday 9th July for a massage session on Saturday 11th July.

Saturday, I made the trip from my home in Tanjung Bungah in anticipation of a relaxing santorini themed spa all the way in eastin as I was told that is the only place we can do theme spa now.

Upon reaching and checking for my reservation, I was shocked that I was told my reservation cannot be found. A little checking here n there found out that they made the reservation for me on 18th July which is one week away!

My feeling went from excitement, looking forward and anticipation straight went down to sore dissapointment.

Me and my wife have been going to danai spa several times as we are a member having bought their package from friendly Siti and we never felt this dissapointment as we are always happy with their top-notch service in G hotel.

Nevertheless, one phonecall to Siti from corporate reduced my dissapointment as she promised to make amends, hence the 3 stars. I believe reservation taking must be improved, so the same doesn't happen again.
Written July 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Spa! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written September 27, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

lauhooilin
Penang Island, Malaysia2 contributions
May 2021 • Solo
The signiture massage i received was superb. Ambience there is very relaxing, reception area as well as in the rooms. Most importantly is the people working there are pleasant, polite and friendly. I particularly like Sharon who not only picked the best person to do my massage but was very professional in handling all my needs. I even had a light snack of porridge n coffee. Thank you very much. You'll be seeing me again!!!
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written August 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sharon Ling
2 contributions
Jun 2021 • Couples
I very much enjoyed the attention to detail when adjusting various parts of the body and massaging based on what needed and in a way tat can actually help your pain point feel so muxh better. My experience here felt way more therapeutic and would provide lasting result for the next few days. I highly recommend and wil definitely be returning. Irene is the person who serve me. She was so friendly and i love her as she so wonderful in explaining and she was AMAZING
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written August 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sally yee
1 contribution
May 2021 • Couples
Outstanding! Nia was very professional and she had my expectations during the treatment.. i truly enjoy the whole process and the environment was so warm. And Thanks Irene for the recommendation and also the pkg. she was very professional and patience and i love her bubbly character. No stress with her.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written August 2, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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