Danai Spa at Eastin Hotel Penang

Danai Spa at Eastin Hotel Penang

Danai Spa at Eastin Hotel Penang
5
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 9:00 PM
About
Danai Wellness is a Malaysia-based company established in 2004. Our parent company is listed on 1exchange Singapore and principally engaged in the provision of a wide range of services in the spa and medical wellness industry. We are an award-winning wellness brand with a prominent presence. Our current portfolio encompasses Danai Spa, Danai Wellness, Danai Medi-Wellness & La'gent, providing a myriad of products, services and treatments in various areas that include Spa, Meridian Massages, Advanced Aesthetics Facials, Hair Atelier and Medical Wellness. Tapping into our expertise as a leader in wellness for over 18 years and helmed by a panel of medical doctors, we strive to offer a suite of safe, efficient and effective services by employing a medical-based wellness approach.
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  • Trip503731
    1 contribution
    5.0 of 5 bubbles
    Great experience
    First visit to Danai Spa Eastin, warm welcome by friendly Elise, very detail explanation on meridian massage as this is my first time. Therapist Nia is very skillful and concern about me. Good experience, recommended
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written February 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Traveled solo
    Written June 23, 2023
  • Discover35944547018
    2 contributions
    5.0 of 5 bubbles
    Wonderful facial treatment at Danai Spe Eastin Penang
    What a wonderful and excellent experiences of the facial session with beautician Elise. She is knowledgeable, caring snd patiently explain the needs and benefit for the facial course I suppose to take with my face condition. Thanks Elise for everything.:-)
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written February 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled with friends
    Written August 4, 2023
  • Ooi Y
    Penang Island, Malaysia4 contributions
    5.0 of 5 bubbles
    Excellent venue for excellent wellness treatment
    An afternoon well spent in Danai Spa Eastin Hotel together with Wellness specialist LuYi. The facial treatment was excellent and LuYi explained every step in great detail l, eg the benefit of specify. step and why certain treatment materials were used. She examined my skin condition and gave professional advice. I was pleased with the service, and not to mention about the high quality facial treatment material too. Will definitely visit again this great place that services by great people!
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written February 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled solo
    Written August 4, 2023
  • Roam01011998040
    1 contribution
    4.0 of 5 bubbles
    Best
    Kak nia is my therapist today for my romantic rose spa theme. All the products are very fragrant and i fall in love with the jacuzzi bath session. Otherwise it could be the best if they have complimentary foot wash before spa session. But i really enjoy my spa session today. Gonna sign up for their membership to try other theme next time
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written February 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled solo
    Written October 2, 2023
  • Steffy
    Bayan Lepas, Malaysia11 contributions
    5.0 of 5 bubbles
    My best monthly affair
    This is my monthly facial treatment and relaxation place. My complexion has improved since and I really love the unique special treatment every time I am there. These are customized to my condition eg. if I am having headache, my treasured beautician Elise will administer me with essential oil to help me relax and additional head and shoulder massage. I felt really taken cared of every time I am there. I am truly happy with the services I had.
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written February 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled solo
    Written October 9, 2023
  • Michelle Q
    3 contributions
    5.0 of 5 bubbles
    Best facial with Elise
    I bought the facial package to continue my facials with Elise. She knows my skin well and accommodates my requests and takes time to work on areas which I asked to focus on. She’s a hard worker and makes sure that clients enjoy their facial sessions. She is knowledgeable in facial care and has honestly given me skincare advice which has undoubtedly changed my life and my skin for the better. My skin barrier is more resilient or more comfortable ever since I took her advice on home skin care and continued facial care by Elise. I recommended everyone to go to Elise, for an aesthetician you trust and continue for as long as you have skin on your face. :)
    Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
    Written April 7, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled solo
    Written April 6, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles574 reviews
Excellent
488
Very good
72
Average
11
Poor
1
Terrible
2

Veronica T
2 contributions
1.0 of 5 bubbles
Jun 2019 • Friends
Upon our arrival, receptionist Priscilla suggested that we change our pre-booked package from Spa, scrub, jacuzzi and massage to only 90 mins massage so as to ensure the therapist can get off work on time for dinner. As such we opt for the aromatherapy relax massage (90mins).
However, during the session, therapist Yi Teng was in a hurry not focusing on what we wanted (relaxing) and pressure given was getting stronger each time until my friend needed to ask her to minimize pressure. But after she continue., the pressure goes back to strong after massaging 5 mins.
As for my therapist Syafiqah, she was using minimal pressure, I could not feel the massage nor pressure. What I felt was oil begin rub on my skin. At the same time, I can feel that both therapist were in a hurry to get off work.
What upsets me most is if they are short of manpower, they shouldn’t accept our booking. They can simply tell us they cannot accomodate us due to staff working hours.
After session, Priscilla was very persistent that we should rate them on trip advisor before stepping out of the spa.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We truly appreciate customer who take the time to let us know about their experiences with our Spa. We are very sorry to hear of your recent disappointment in our Spa. We can certainly understand the frustration and disappointment you had with us. On behalf of Danai Spa please accept our sincerest apologies. It is clear that measures need to be taken to improve the service at our Spa. We want to thank you for bringing these concerns to our attention. We certainly do not wish to lose you as a valued customer. We are confident that a future visit to our Spa will better reflect our commitment to customer satisfaction.
Written January 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Justin G
Penang Island, Malaysia5 contributions
3.0 of 5 bubbles
Dec 2020 • Couples
No doubt one of the best spas available. Treatment is super. Customer service is superb.

But be wary of their bundle packages. Some months they give special promos at very low rates and you might be spending more if you buy it too early. Example this month It's RM 4k and few months later it might become RM 3k.

Just compared my packages with my friend. Perhaps their sales packages need to sync n offer the same to all its members.
Written December 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear sir, For your information, your membership was purchased in 2019. Your current complaints of the differential in pricing is due to different combination sets of membership being sold and the 1-Day Member Christmas promotion on 16th December 2020. Few days ago, we had invited our members via WhatsApp and telecall to join our Member Appreciation Day on 16th December where the 1-Day Member Christmas promotion was offered. You did not respond nor pick up our call.After finding out your friend (member) has purchased an excellent deal, you submitted your complaints and our Director has taken an effort to explain to you about the price differential, furthermore, the expired promotion was also offered to you as a gesture of goodwill but you refused to purchase it. It is however not possible to change yr membership that was purchase in 2019 to the expired promotion one due to the nature of the 1-off offer. With due respect, we have tried to explain and provide a resolution to this matter, we hope that you will be able to understand that whatever membership that was purchased before a promotion, cannot be changed to the offered promotion, furthermore, the promotion is only 1 day and only for members that attended the event.
Written December 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Justin G
Penang Island, Malaysia5 contributions
3.0 of 5 bubbles
Jul 2020 • Solo
Made a booking by calling on Thursday 9th July for a massage session on Saturday 11th July.

Saturday, I made the trip from my home in Tanjung Bungah in anticipation of a relaxing santorini themed spa all the way in eastin as I was told that is the only place we can do theme spa now.

Upon reaching and checking for my reservation, I was shocked that I was told my reservation cannot be found. A little checking here n there found out that they made the reservation for me on 18th July which is one week away!

My feeling went from excitement, looking forward and anticipation straight went down to sore dissapointment.

Me and my wife have been going to danai spa several times as we are a member having bought their package from friendly Siti and we never felt this dissapointment as we are always happy with their top-notch service in G hotel.

Nevertheless, one phonecall to Siti from corporate reduced my dissapointment as she promised to make amends, hence the 3 stars. I believe reservation taking must be improved, so the same doesn't happen again.
Written July 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Spa! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written September 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vel C
6 contributions
3.0 of 5 bubbles
May 2022 • Solo
Honestly, service on package are awesome.
Every therapist have put in their effort to provide good service… Ligen, Sharon , Jane, Elise, Fatin …
However, there are something to improve too…
Which I experienced…no welcome drink and after service drink provided as usual , every sales representative also extremely busy and especially during weekend.
I will not make any appointments during weekdays at 6 pm due to I feel that almost time to off work and all the service was so so only… And the most important things is no delay allowed , if I book 6 I must come on time. This make me feel disappointed if I was stuck in jam.

For weekend , I also try to avoid, due to when I go for treatment, all sales representatives was busy with new customers, no one free to entertaining old customers like me.

Will stop reservations on treatment at this moment until improvement made
Written May 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We truly appreciate customer who take the time to let us know about their experiences with our Spa. We are very sorry to hear of your recent disappointment in our Spa. We can certainly understand the frustration and disappointment you had with us. On behalf of Danai Spa please accept our sincerest apologies. It is clear that measures need to be taken to improve the service at our Spa. We want to thank you for bringing these concerns to our attention. We certainly do not wish to lose you as a valued customer. We are confident that a future visit to our Spa will better reflect our commitment to customer satisfaction.
Written June 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CC羽
1 contribution
5.0 of 5 bubbles
Oct 2021 • Solo
So glad to have a very peaceful & wonderful day.
The amazing relaxing 2.5hr spa (herbal pouch massage + scrub + body mask wrap) by the massage therapist, Ms Mala, is soooo good. Firm, smooth massaging skills, and professional ^_^
Really appreciate the warmth, sincere & friendly service provided by the customer service officer, Ms Elise. Very nice to meet & talk to >_^
Recommended herbal pouch massage - it soothe the tensed muscle & its fragrance blend well with the scents of aromatherapy oils.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written October 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelly Khor
2 contributions
5.0 of 5 bubbles
Jan 2022 • Friends
I’ve gone to this spa twice now and it’s been the best experience ever!

Shoutout to Fatin, Faya and Ila for always giving me the kindest and warmest experiences. Highly recommend this place if you’re looking to wind down from a long week.

If I could rate this more than 5 stars I would 😍

Also small shoutout to the guy who helps serve and clean after the guest as he’s such a pleasant person and always so helpful.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written January 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LayKim C
2 contributions
5.0 of 5 bubbles
Jun 2022
I always feel comfortable with the friendly and helpful staffs in Danai SPA. I met the beautician- Elise in Danai SPA Eastin Hotel, she is friendly, experienced, skillful, really appreciate her for giving good recommendations on resolving my facial problem.
Another person May is hardworking and trustful ambassador, she always provide update, follow-up closely and provide the service timely, really thanks her for connecting me to Danai SPA.
Written June 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written June 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Miss Lee
George Town2 contributions
5.0 of 5 bubbles
Jan 2023 • Solo
My experience at Danai Spa East In Hotel Penang was simply amazing..the wonderful experience was enhanced due to Angeline,The Therapist who was so great and skilful in what she does..she also took the effort to highlight and explain certain important Key points pertaining to Massage and how to take care of the body..there were so many things i didn't know about my body until i met Angeline..besides her skill,she also has excellent bedside manners..the Organisation is indeed blessed to have an employee like Angeline..i wish her all the best and i can see that she will reach much Success in the near future!!Thank you Angeline and Thank you Danai Spa East In Hotel,Penang for this unforgettable experience!!!!
Written January 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written January 16, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michelle Q
3 contributions
5.0 of 5 bubbles
Apr 2024 • Solo
I bought the facial package to continue my facials with Elise. She knows my skin well and accommodates my requests and takes time to work on areas which I asked to focus on. She’s a hard worker and makes sure that clients enjoy their facial sessions. She is knowledgeable in facial care and has honestly given me skincare advice which has undoubtedly changed my life and my skin for the better. My skin barrier is more resilient or more comfortable ever since I took her advice on home skin care and continued facial care by Elise.

I recommended everyone to go to Elise, for an aesthetician you trust and continue for as long as you have skin on your face. :)
Written April 6, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written April 8, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sharon Ling
2 contributions
5.0 of 5 bubbles
Jun 2021 • Couples
I very much enjoyed the attention to detail when adjusting various parts of the body and massaging based on what needed and in a way tat can actually help your pain point feel so muxh better. My experience here felt way more therapeutic and would provide lasting result for the next few days. I highly recommend and wil definitely be returning. Irene is the person who serve me. She was so friendly and i love her as she so wonderful in explaining and she was AMAZING
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Warmest greetings from Danai Wellness ! Thank you for choosing us to take care your body well-being. Thank you for taking time to share your experience with us and recommending our spa. We are delighted that you enjoyed your treatments at our spa. Your kind compliments of our staff, services and treatments truly motivate us to continually improve our service delivery. We are grateful for your support and pleasure to welcome you back in future
Written August 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Danai Spa at Eastin Hotel Penang - All You Need to Know BEFORE You Go (2024)

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